Customer Service Manager
Resume:
Mary Girgis
Naperville,IL ****4
Email: *********@***.***
Objective
I have great experience with translation in both Arabic and English in all
my previous roles as well as extensive administration experience and
knowledge of HR. I have excellent communication and customer care skills
and approach each new task with an open mind and a positive attitude. I am
a very friendly and hardworking individual who is very loyal and a good
team player. I also have the competence and confidence to work alone.
Career History
Marmar EGY Boutique Dec 2009 to
July 2011
Owner
Managed online boutique, specializing in jewellery, accessories, stones,
papyrus specialty products imported from Egypt
Coordinated imports and export of products from and developed business
relationships with merchants and distributors in Egypt
Grew customer base in the United States and Australia by 300% with a focus
on customer satisfaction and service
Coordinated shipping, packaging, and customs requirements for international
shipments
Royal Embassy of Saudi Arabia
Jan 2009 to Dec 2009
Consult Department
Coordinated and managed the visa and passport application process
Served as student advisor for students studying in the UK, assisted in
finding suitable universities, accommodations, and helped solve general
immigration problems.
Interfaced with government officials, diplomats, families, and citizens,
serving as a representative for the embassy
Knowledgeable in visa and passport requirements for numerous different
countries including Saudi Arabia, Egypt, and all other middle eastern
countries
Served as main point of contact for queries, applicant instructions, online
payment processing, and general help and assistance for applicants
Coordinate power of attorney applications for citizens of the Kingdom of
Saudi Arabia and knowledgeable in local laws
MVC
June 2008 to Jan 2009
Translator
Translated English to Arabic to assist applicants to apply for various Gulf
States visas
Translated medical application forms to append to visa applications
Served as customer service representative and specialized in assisting
Arabic speaking customers
Met applicants for face to face interviews and assisted them will the
application process
St Marks Hotel Jan 2001 -
June 2008 Support Services
Head of Administration - Translation (Arabic/English language)
Coordinated and managed all recruitment activities within the company
Responsible for generating all correspondence, interviews, follow up
interviews, and application selection.
Managed internal staff functions including salary allocation, customer
service relations, staffing needs, and general administration.
Focus on customer satisfaction and ensured that all customer complaints are
addressed and serviced in a timely and professional manner.
Trained staff in company standards of customer service
Verbal and literal translation of Arabic and English speaking clientele
when necessary.
Samer Girgis Ltd (Supermarket) May 1997 -
Jan 2001
Accounts Manager
Responsible for the overall day to day operations
Managed and sales records and electronic data to ensure efficient
management of budgets and day to day operations
Served as customer service point person and addressed any customer
complaints
Carried out health and safety maintenance activities and ensured staff
implemented activities properly.
Ice Cream Delivery LTD. London
Dec 1995 - May 1997
Accountant/Assistant Manager
Developed and maintained all financial electronic and hard copy filing
systems.
Responsible for all general office duties including letters,
correspondence, forms and other miscellaneous administrative tasks.
Provided financial support to the head of the finance team and officers
within the section as required.
Met deadlines to ensure financial monitoring and recording tasks are
completed
Coordinated all service meetings, conferences, and seminars as well as
prepared information packets and agendas
Translation (Arabic/English language)
Education
College Of Alexandria
Diploma in Commerce- 1992 - 1995
Training Courses
Microsoft Excel Training (Beginner and Intermediate) - 2006
Health and Safety Training-2006
Customer Services Training- 2006
Writing Skills Training- 2006
Skills
Proficient in written and spoken Arabic and English
Excellent Microsoft IT skills.
Excellent customer care and communication skills, both verbal and written
Administrative skills including copying, filing, faxing, telephone, email
and post screening. I am able to take detailed minutes at meetings.
References available on Request
Contact this candidate