Customer Service Manager
Resume:
Phone 386-***-****
**********@*****.***
Deltona, FL 32725
Stephanie Nutting
Objective To perform my position to the best of my ability. To strive
for excellence and perseverance in everything that I do,
through work, schooling, personal growth, and to continue to
further my knowledge though education and work experience.
Summary of
qualifications Computer literate, proficient in Microsoft Office, types 65
WPM. I have effective leadership skills and confidence in
myself to achieve any goal or task asked of me.
Work experience 2/2009- Current Producers Inc.
Lake Mary, FL
Office Manager/ Customer Service and Collections Supervisor
Verify and process all new and existing accounts.
Dispute company chargebacks received through all merchant
accounts.
Resolve all escalated customer and BBB disputes.
Record and calculate all revenue received from Collections
department.
Communicate/ Manage company accounts.
Responsible for staffing and managing all Customer Service and
Collections specialist.
Quality control, reviewed customer service and sales calls.
Document all employees attendance, absences and leave.
Place ads for employment opportunities.
Edit and revise product information, websites, scripts, ect.
Process all new hire paperwork
Prepare all training material for new employees.
Train all CSRs.
10/2007 - 2/2009 Brinks Home Security Inc.
Sanford, FL
Permit Coordinator
General office duties: Answering phones, filing, scheduled
jobs and service calls, contacted customers by phone and
certified letters to insure all inspections were completed
within deadline. Handled customer permitting and inspection
issues. Pulled subcontractor permits for each job through
there corresponding municipality.
Worked with customers and municipalities to close out permits
by insuring inspections were scheduled in a timely manner and
were passing per building code.
I accomplished a complete turnaround to the permit processing
department, closing out thousands of open permits that may
have caused the company to lose their contracting license in
the State of Florida.
01/2007 - 07/2007 Maritime Construction Inc
Flagler Beach, FL
Office Manager
General office duties: Answering phones and filing.
Filed permits for Marine Construction through the county and
the Department of Environmental Protection.
Wrote estimates and invoices for jobs.
Placed orders for materials, and advertisement.
Mailed out letters and advertisements to customers.
Kept track of billing and other financial responsibilities.
Prepared and hosted home shows for company advertisement.
01/2006 - 11/2006 Gators Dockside Deland,
FL
Server
Greeted and served customers.
Developed customer service and customer interaction skills.
Education 05/2011 Daytona Beach Community College Daytona,
FL
Associates Degree
Honors student, Dean's List
Course in Microsoft Office
Currently pursuing Bachelors degree in Information Systems
Technology
References
Rosemary: Gators Dockside
Gwen Gobler: Maritime Construction Inc
Kevin Oaks : Brinks Home Security
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