Customer Service Management

Kristina Cook

********@*****.***

Home Address

**-** **** ******

Astoria, NY 11103

Cell: 973-***-****

EDUCATION

Marist College, Poughkeepsie, NY: AACSB accredited

Bachelor of Science, May 2010

Major: Business Administration Concentration: Finance

Major GPA 3.384 Overall GPA 3.535

Honors: Dean's list every semester

Academic Scholarship to Marist College

RELEVANT COURSEWORK

Corporate Finance

. Further study of corporate finance with topics including risk, capital

structure, dividend policy, and derivatives.

Global Business & Society

. Introduced the global business environment and the cultural, political,

and ethical forces that influence operations.

Business Management Strategy and Policy

.Capstone requirement involving strategic management and planning along

with external, industry, and internal environmental analytic techniques.

Financial Management

. Introduction to corporate finance including time value of money,

financial analysis, and stock and bond valuation.

EMPLOYMENT

Memorial Sloan Kettering Cancer Center, Payroll Representative, Manhattan,

NY August 2010- Present

. Work 40hrs/wk.

. Calculate and process retroactive payments and vacation

payouts, create off-cycle checks, reissue W2 forms, process additional

pay information, deductions, direct deposit information, garnishments,

W4 tax information and employment verifications.

. Assist employees with questions through telephone, email, fax,

and letters.

Precision Financial, Intern, Mine Hill, New Jersey May 2009 to August

2009

. Worked 40hrs/wk over the summer.

. Modified client profiles.

. Archived outdated client information and transferred recent

data into electronic client files.

. Researched new customer relationship management and financial

management software for the firm.

Pier 1 Imports, Customer Service Representative, Rockaway, New Jersey

May 2008 to August 2008

. Worked 15-25hrs/wk over the summer and during holiday seasons.

. Arranged store displays, assembled furniture, assisted

customers, and worked as a cashier.

COMPUTER SKILLS

Microsoft Office, Word, Excel, PowerPoint, People Soft, Internet Research

ACTIVITIES

Alpha Kappa Psi Fraternity member

. Networking with peers and businesses, member of community

service committee

Angels student team member

. Assist investors in evaluating business plans for local

entrepreneurs

Business Club member

Marist Radio-WMAR

Note-taker for Special Services

Marist College Tutor

REFERENCES - Available upon request

Contact this candidate