RICHARD A. MEESE

abgs5u@r.postjobfree.com

813-***-****

SUMMARY

Highly motivated, self-starting senior PBX technician with extensive experience in

telecommunications, specializing in the NEC PBX product line. Proactive, with

strong written and oral skills. Proven ability to plan and organize work while

maintaining a high standard of quality and performance. Experienced and results

oriented professional with core values on team commitment and excellent

troubleshooting skills.

PROFESSIONAL EXPERIENCE

NEC UNIFIED SOLUTIONS, INC. 1984-

2011

Senior Field Service Technician 1998-

2011

Installation, local, and remote service, and Adds, Moves, and Changes on NEC

PBX systems, voicemails, ACD, PRI’s, T1’s, ISDN, OAI and other system and

circuit peripherals in Central Florida and the Gulf Coast.

•Accomplished necessary repairs on Telco circuit interfaces, station cabling,

equipment hardware and program to ensure

optimum equipment performance and customer satisfaction.

•Worked closely with customers in redesigning call routing and system

databases to maintain call efficiency.

•Prioritized daily and weekly assignments to balance urgent response time

and geographical coverage.

•Maintained customer database and cable records.

•Performed necessary software and firmware upgrades.

Installation Technician 1993-

1998

Inventoried, assembled and pre-tested PBX, installed all software and hardware on

customer premises.

•Worked with CSR on compiling customer database, programmed and tested

PBX and peripheral equipment; voicemail, call accounting, ACD.

•Coordinated with Telco. Ran, punched down, and cross connected cable.

•Thoroughly tested all equipment and programming for proper functionality.

•Compiled final database, performed walkthroughs, and performed turnover

to service department.

On Site Field Service Engineer 1988-

1993

Maintained and serviced 12 PBX systems and 1 Key System at separate sites for

Eastside High School District.

•Scheduled daily assignments, maintained organized records, coordinating

Adds, Moves, and Changes with the facilities department, completing

tasks in a timely fashion.

•Simplified on site phone system records and documentation.

•Serviced NEC call accounting system and trained Facilities Directors' staff to

compile and collect call records

Key System and PBX Field Service Engineer 1984 -

1988

Provided routine remote support, and On-Site support for ongoing technical

problems, documented troubleshooting procedures and wrote field reports.

•Provided technical PBX and Key System assistance and support for dealer

and distributer field technicians, performing troubleshooting to software

level if necessary.

•Prepared, organized, and conducted Key System training classes in-house

or at customer premise.

•Trained and supervised new Key System hires.

•Programmed, burned, and shipped firmware to customer for in-field

upgrades.

•Maintained and updated technical and resource materials.

•Consistently coordinated with Sr. Management on technical issues.

EDUCATION and CERTIFICATES

Associate of Arts, Electronics Service and Merchandising -

Harrisburg Area Comm. College, Harrisburg, PA.

Certified on:

NEC Sphericall, NEC SV8300, SV8100, NEAX2400

Other Certificates available upon request

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