Engineer Service
Resume:
RICHARD A. MEESE
*****.****@*****.***
SUMMARY
Highly motivated, self-starting senior PBX technician with extensive experience in
telecommunications, specializing in the NEC PBX product line. Proactive, with
strong written and oral skills. Proven ability to plan and organize work while
maintaining a high standard of quality and performance. Experienced and results
oriented professional with core values on team commitment and excellent
troubleshooting skills.
PROFESSIONAL EXPERIENCE
NEC UNIFIED SOLUTIONS, INC. 1984-
2011
Senior Field Service Technician 1998-
2011
Installation, local, and remote service, and Adds, Moves, and Changes on NEC
PBX systems, voicemails, ACD, PRI’s, T1’s, ISDN, OAI and other system and
circuit peripherals in Central Florida and the Gulf Coast.
•Accomplished necessary repairs on Telco circuit interfaces, station cabling,
equipment hardware and program to ensure
optimum equipment performance and customer satisfaction.
•Worked closely with customers in redesigning call routing and system
databases to maintain call efficiency.
•Prioritized daily and weekly assignments to balance urgent response time
and geographical coverage.
•Maintained customer database and cable records.
•Performed necessary software and firmware upgrades.
Installation Technician 1993-
1998
Inventoried, assembled and pre-tested PBX, installed all software and hardware on
customer premises.
•Worked with CSR on compiling customer database, programmed and tested
PBX and peripheral equipment; voicemail, call accounting, ACD.
•Coordinated with Telco. Ran, punched down, and cross connected cable.
•Thoroughly tested all equipment and programming for proper functionality.
•Compiled final database, performed walkthroughs, and performed turnover
to service department.
On Site Field Service Engineer 1988-
1993
Maintained and serviced 12 PBX systems and 1 Key System at separate sites for
Eastside High School District.
•Scheduled daily assignments, maintained organized records, coordinating
Adds, Moves, and Changes with the facilities department, completing
tasks in a timely fashion.
•Simplified on site phone system records and documentation.
•Serviced NEC call accounting system and trained Facilities Directors' staff to
compile and collect call records
Key System and PBX Field Service Engineer 1984 -
1988
Provided routine remote support, and On-Site support for ongoing technical
problems, documented troubleshooting procedures and wrote field reports.
•Provided technical PBX and Key System assistance and support for dealer
and distributer field technicians, performing troubleshooting to software
level if necessary.
•Prepared, organized, and conducted Key System training classes in-house
or at customer premise.
•Trained and supervised new Key System hires.
•Programmed, burned, and shipped firmware to customer for in-field
upgrades.
•Maintained and updated technical and resource materials.
•Consistently coordinated with Sr. Management on technical issues.
EDUCATION and CERTIFICATES
Associate of Arts, Electronics Service and Merchandising -
Harrisburg Area Comm. College, Harrisburg, PA.
Certified on:
NEC Sphericall, NEC SV8300, SV8100, NEAX2400
Other Certificates available upon request
Contact this candidate