Sales Customer

Tracy M. Bell

**** ******* *****

Jackson, MS ***11

Phone: 601-***-**** Home

601-***-**** Cell

Email: *****.********@*****.***

Objective To obtain a position in a corporate environment, that

will enable me to reach my highest potential level.

Education Mississippi College Clinton, MS

B.S./B.A. Business Administration 1989

Professional 2010 - Current SkyGuard, LLC.

Experience Flowood, MS

Senior Operations Specialist

Receive and process orders by established company

guidelines.

Responsible for the SkyGuard customer renewal process

monthly.

Provide activation processing for SkyGuard Consumer

accounts.

Provide sales support with a 24 hour response time.

Processed commissions for company sales team.

Maintain lead database with in NetSuite for inside and

outside sales.

Responsible for Installation coordination.

Post and research payments to customer accounts.

Ensure mailing of customer invoices monthly.

Assist with maintaining SkyGuard operation procedures.

Create and prepare company forms using Adobe software.

Create and prepare customer contracts using Adobe

software.

Prepare and distribute new hire/termination material.

2000 - 2009 SkyTel Communications Jackson, MS

Wireless Integrated Network Operations Senior Analyst /

Sr Order Entry Rep I FOE

Receive paging orders from Sales, Agents and customers

via fax, email and customer intranet sites.

Corporate trainer for order entry processing.

Created company order forms through Adobe LiveCycle 8.0.

Complete and submit WorldCom Wireless, Skytel Direct,

SkyTel Government and Agent orders through Fulfillment

Order Entry.

Acting liaison between WorldCom, MCI, SkyTel Direct,

SkyTel Government, Agent sales representatives and

customers.

1998 - March 2000 SkyTel Communications

Jackson, MS

Revenue Assurance Supervisor

Responsible for hiring, training and evaluating direct

reports.

Acting liaison between direct reports, sales

representatives and customers.

Responsible for calling customers when needed for

representatives, conference call and collection calls.

1991 - Sept. 1998 SkyTel Communications

Jackson, MS

Major Account Billing Specialist

Responsible for all aspects of an assigned base

strategic accounts with 15,000 units or more, providing

preliminary account evaluation to the account team and

customers to aid in the addition of new units,

resolution of complex billing and/or pricing issues.

Acting liaison between the customer, sales and billing,

responsible for collecting outstanding account

balances for account base.

Project Tracking Capital Asset Specialist

Responsible for processing capital assets for MTEL,

SkyTel, ACX and ATC.

Computer Responsible for processing all engineering invoices,

Skills both international and domestic, in the project tracking

system.

Primary contact with major companies maintaining

effective customer relations and keeping

accounts current.

MS Office: MS Word, MS Excel, MS PowerPoint; Adobe

Acrobate; Adobe LiveCycle 8.0; IBM AS/400; NetSuite and

Internet Applications

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