Customer Service Manager

Frank Armand

Summary

Self motivated bilingual (English and Spanish) professional seeking secure

company for mutual growth.

Areas of Expertise

. Extensive Customer Service/Retention

. Credit Analyst

. Collections

. Call center Management

. Goal/Leadership/Motivational/Team Oriented

. Marketing / Sales

. Supervisory & Management

. Operating Systems: Windows, Linux, Windows Dynamics, AS400

. Software: MS Word, Excel, Outlook, QuickBooks, Open Office

Experience

Sungard Investran

December 17th, 2010 - July 8th, 2011

Collections Representative (contract work)

. Commercial collections

. Analyze creditworthiness of new corporate account net 30 applicants

via financial statements

. Review contract enforcement disputes, Research addendum disputes, and

GL receivable reports.

. Inbound & Outbound email & collection calls

Pantropic Power, Inc.

December 14th, 2009 - April 2, 2010

Collections Analyst (contract work)

. Commercial collections

. Analyze creditworthiness of new corporate account net 30 applicants

via financial statements

. Code Payments, Research Disputes, and GL receivable reports.

. Outbound & inbound collection calls

Tiger Direct Corporate Office

October 13th, 2007 - December 4th, 2009

B2B Corporate Account Manager

. Outbound calls to businesses, cold calling or warm leads to solicit

new business.

. Negotiations with I.T. departments and or Purchasing Agents both

foreign and domestic.

. Conducted market analysis on trends regarding product supply and

demand.

. Negotiated contract requirements and analyzed legal stipulations to

our benefit.

. Quoted volume purchase request for I.T. products to Domestic and

International destinations.

. Sought and negotiated volume pricing with affiliated suppliers for

Computer hardware and accessories both nationwide and international to

meet demand and elicit greater sales revenue.

. Scheduled and follow-up on all wire transfers for domestic and

international shipments purchased and sold.

Gulf Atlantic Financial Resources, Inc

March 12, 2001-October 5, 2007

Operations Manager

. Scheduled appointments with brokers regarding file status.

. Provided complete maintenance, repair and upgrades on all computer

hardware, software, peripherals.

. Originated advertising in targeted media to elicit lead generation.

. Compiled and updated realtor, investors and former borrowers on

database.

. Corresponded with processors and lender representatives as to

stipulations and status on all pending

. Canvassed new lenders by phone to obtain all financial products

available to offer brokers.

International Airline Support Group.

February 10th, 1997 to Jan 26nd, 2001

Commercial Credit & Collections Representative

. Assessment of new applications for corporate credit with our company.

. Called on outstanding receivables in chronological order 30, 60, 120+

etc., researched and resolved outstanding disputes and merchandise

returned related to non-payment on accounts.

Instep-Check Corp.

August 21st, 1995 to September 26th, 1997

Customer Service Supervisor

. Scheduled work assignments for a staff of 7

. Negotiated reasons for unpaid checks with existing corporate members,

established account limits

. Researched complaints and service discrepancies, as a supervisor I was

on call to provide

. Held weekly meetings as to efficiency and professionalism provided by

staff, pending assignments and future direction of departmental

changes.

Education

. Miami Dade College

o Associates of Arts Degree / Business Administration

. Dun & Bradstreet Seminar

o Credit Analyst Certification

o

. Mortgage Broker License

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