Customer Service Assistant
Resume:
Michelle Nichols
Palm Bay, FL 32907
321-***-**** Cell
***************@*********.***
OBJECTIVE: To obtain a position that would allow me to utilize my ability to motivate and
inspire others. To passionately impact the lives of the community that surrounds me.
SUMMARY OF QUALIFICATIONS:
Ÿ Over 10 years volunteer and mentor experience working with children in the public school
systems across the United States.
Ÿ Extensive customer service skills with the ability to resolve customer issues through
experience as a Ticket Agent, Gate Agent, Flight Attendant, Assistant Marketing Director,
and Cosmetologist.
Ÿ Strong Verbal and Written Communication skills when communicating with customers, staff
and management of all levels.
Ÿ Exceptionally organized and detail oriented with planning special events, coordinator tasks
with other staff members, and managing customer relations.
EMPLOYMENT:
Home School Teacher 2007-Present
Florida Virtual Academy K-12, Jacksonville, FL
Ÿ Teach daily lesson plans from K-12 curriculum, monitor progress, complete quarterly reports,
participate in school activities/social events, research various topics for lessons, and prepare
for the FCAT tests.
Mentor/Sunshine Math Teacher (Volunteer) 2000-Present
Brevard County Public Schools, Brevard Co., FL
Ÿ Organized classroom events, projects and activities. Supervised children in the classrooms
when the teacher was not present and chaperoned class trips.
Ÿ Assisted with nursing activities such as hearing, vision, and illness screenings.
Gate Agent/Ticketing Agent 1996-1998
Ÿ Checked in passengers, guided customers through ticketing and reservations process, and
directed customers to the appropriate departure and arrival gates.
Ÿ Assisted special needs, handicapped, and minors onto the airplanes before the general public
boarded.
Ÿ Managed the resolution of customer issues with baggage claim, connection of flights, and
seat assignments. Enhanced all customers’ experience by providing a high level of customer
service to meet and exceed their expectations.
Receptionist 1995-1996
Denali National Trust, Phoenix, AZ
Ÿ Answered multi-line phones, greeted customers, scheduled business meetings, filed
correspondence, and typed memos and letters using Microsoft Office programs.
Marketing Assistant 1995
Fountainhead Development (Sister Co. of Denali National Trust), Fairbanks, AK
Ÿ Marketed 3 resorts to the public from the Fairbanks Airport. Coordinated reservations, sales,
transportation, entertainment and tours.
Ÿ Provided outstanding customer service to resolve all travel issues.
Ÿ Communicated with staff and management of the 3 resorts to ensure that each property was
prepared for guests’ visits.
Flight Attendant 1991-1993
Mark Air, Anchorage, AK
Ÿ Lead flight attendant. Supervised flight attendants to ensure duties were carried out properly.
Met safety requirements and demonstrated safety procedures to customers. Maintained
communication with captain, staff, and customers.
Ÿ Managed first class areas by serving 3 course meals, snacks, and beverages. Met and
exceeded customers’ needs while in flight upholding exceptional standards.
Ÿ Transferred customers successfully through medical evacuation services. Converted the
airplane to hold stretchers to transport customers to hospitals.
Flight Attendant 1990-1991
Continental/Eastern Express, Miami, FL
Ÿ Managed flights without supervision or staff. Solely responsible for up to 50 passengers.
Ÿ Personally catered to high profile customers while in flight maintaining maximum security
and privacy.
Ÿ Received special recognition for outstanding customer service (Selected for appearance in
Publicity Campaign).
Education/Training:
Cosmetology License 1983-Present
Robert Lewis Studio of Hair, Silver Springs, MD
Model Approach to Partnerships in Parenting 2006
Children’s Homes Society, Melbourne, FL
Travel and Tourism Certificate 1989
Southeastern Academy, Kissimmee, FL
Management License 1987
State of Maryland
Salon Educator Certificate 1985
Hair Cuttery, Olney, MD
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