Customer Service High School

Location:

Posted:

September 01, 2011

Daniela Contreras

Rialto, CA 92376

**********@*****.***

Objective

To obtain an entry-level accounting position in a financial organization and acquire advanced

customer service skills.

Experience

Collector/ Loan Servicer, Wells Fargo Home Mortgage San Bernardino, CA September 2010-

Present

Handle complex collections inquiries and escalated issues in timely deadlines including going

above and beyond the ordinary. Demonstrate Analytical thinking. Demonstrate positive role model

behavior at all times. Handling follow-up on loans that need special assistance with appropriate &

timely resolution. Also proficient in Word, Power Point, and Excel skills. Strong written and verbal

communication skills. Handling of loss mitigation, disaster, inbound/outbound calls and certified in

early and late stage calls. Evaluate customer’s financial situation and negotiate full payment or

workout programs. Assisted in developing team building project.

Sales Associate, Macy’s Department Store San Bernardino, CA February 2007-October 2010

Responsible for providing excellent customer service, familiarizing myself with and using company

product, answering merchandise-related questions, responsible for proper and accurate count of

department earnings, accountable for making deposits and processing checks/credit.

Skills

Excellent application of oral and written communication skills; interpersonal skills, including tact,

patience and courtesy; bilingual and fluent in Spanish (speak, read, write); ability to perform the

duties of the position efficiently and effectively, under general supervision, and initiate on tasks

before being told to do so; ability to multitask and prioritize; great organizational and time-

management skills; ability to make computations accurately; ability to maintain confidentiality with

documents and information; ability to use computer applications; also familiar with the daily use of

excel, outlook, and Microsoft.

Education

Rialto High School-Diploma June 2007

San Bernardino Valley College September 2007-Present

Reference

Squire Douglas 909-***-****

Yejide Jordan 909-***-****