Sales Customer
Resume:
Deborah Welch
********@*.***
Rio Rancho, NM 87144
SUMMARY Sales/Marketing Customer Support Specialist with over 20 years experience in efficiency
managing internal and external issues, complaints and order requests. Highly skilled at developing and
building relationships while achieving company goals. Self directed individual with excellent
relationship, organization and leadership goals, with Customer Support Specialist experienced qualities in
cross-selling markets in the Aerospace, Logistic and Electrical industries.
EXPERIENCE
2009/2010 Technical Publications Honeywell/ManPower - Phoenix,AZ
Customer Support Specialist:
Provided Customer Support for all pilots and businesses on Technical Publication Manuals relating to
their aircraft for all quality checks, maintenance, and aircraft servicing. Supplied quality entitlment on
Domestic and International level. Managed SIEBEL/ATLAS database for all customer orders and
correspondence. Communicated with customers by phone, as well as e-mail regarding technical
publication requests. Assisted with all customer inquiries by documenting and providing support for all
issues and errors on their distributions. Processed all orders using the CDM database on location
distribution orders. Provided the best customer support and the best customer solution within the
Honeywell organization.
2009 DHL Express, INC-Tempe, AZ
International Sales Specialist:
Provided services for International Export and Import shipping services for US customers shipping
globally. Managing customer activity pipelines through entire sales processes from start to finish.
Implementing pricing and utilizing DHL resources geared for shipping volume, attainable within
customer guidelines. Worked with Internal customers and DHL resources to obtain and resolve customer
billing, invoice disputes, and track and trace issues.
2007 BNG Enterprises-Phoenix, AZ
National Sales Rep:
Effectively maintained and increased sales for the retail market for all health food and distribution
companies for the Healthcare Supplement division. Provided support using various databases such as
SAGE and Goldmine. Some outside sales were also generated to increase customer base.
2006 Graybar Electric-Wallingford, CT
Inside Sales Rep:
Direct Sales and Customer Support for small to medium companies, within the electrical contracting
industry. Provided support using SAP for order inquiries and availability status. Increased and maintained
customer database for tracking orders.
2004-2005 Honeywell, Inc-Louisville, KY
Account Rep:
Provided daily management and sales of Honeywell Video equipment to the largest (ADI) in several
states as well as smaller distributors. Increased revenue growth by providing price quotes in quick time
frame. Managed accounts by generating and executing promotional programs. Provided a professional
level of support to the Field Staff regarding order updates and Requests for Quotes for Customers.
1995-2002 Honeywell, Inc Phoenix, AZ/ Minneapolis, MN
Account Representative:
Responsible for cross-selling aerospace part and servicing the customer with their aircraft needs.
Maintained customer satisfaction by facilitating pricing, and availability for repair shops and distributors
in the Aerospace industry. Worked in a goal-oriented team environment on programs that were obtained
from various business units.
• Selected as the 1st group on the Pilot Program for the sales and marketing database SIEBEL.
• Awarded Associate of the Month for parts sales exceeding 300%
• Achieved Speed Award through TQII Quest for Excellence Presentation
• Achieved award for implementation of the EDI system used for pricing, availability and ordering.
Allowing increased sales and revenue.
• Received award from VP of Sales for a 32% increase in sales in 1998
• Received Green Belt Certification for Northwest Airlines project in June 2001.
EDUCATION
Illinois State University, Normal IL/ Mesa Community College
Certified International Sales Specialist
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