Customer Service Manager

MELISSA FIGARO

**** ** *** ** **** Lauderdale, FL, 33311

Telephone: 954-***-**** ( Email. *************@*****.***

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MANAGER

Highly energetic, personable with outstanding customer service skills and

strong management abilities. Offering more than 13 years in customer

service and retail management. Work well in self managed, team base

environment and under pressure in multi -task management environment.

Professional Strengths:

. Customer Service . Time Management . Shipping/Receiving

. Payroll . Accounting . Proactive Management

. Problem- Solving . Cashiering . Pricing/Markdowns

. Training &Development . Merchandising . Project Management

Professional Experience:

Area Manager/Key holder

2009-2011

Burlington Coat Factory, Coral Springs, FL

Managed and handled the day to day operations of the store. Interacted with

70 associates and 5 management team members to ensure customer satisfaction

and making plan. Duties and responsibilities include, scheduling, training,

recruiting and merchandising.

. Increased sales by 25% in three departments

. Trained and Develop Team members for team leads.

. Effective supervisory skills

. Experienced team workers ;able to work cooperatively or independent

. Built a team that over seen the inventory process for 2011

. Managed a team that helped increase sales for the 4th quarter 2010

Furniture Specialist/Key holder

2008-2009

OfficeMax, Wellington, FL

Responsible for the furniture department and day to day operations of the

store. Duties include accounting,

training, receiving and customer service .

RRes

. Confident in making on-the-spot decision

. Work independently with minimal supervision

. Strong skills in training and development

. Dependable and hard working; get along well with colleagues

. Positive,professional attitude and committed to service excellence

. Performed successfully in highly visible positions of increasing

responsibility

Department Supervisor

2005-2008

JC PENNY WELLINGTON, FL

Coordinated and scheduled daily operations of the department, including

scheduling, training, merchandising, customer service and making sales

plan..

. High energy,peak performing professional

. Eager to learn and apply new information and skills

. Trained new and existing employees

. Go the extra mile and adhere to high business standards

. Skilled in handling sensitive issues with diplomacy and objective

. Experience in dealing with and understanding the needs of management

Manager

2001-2005

Military 10 Cent Bingo Hall,

West Palm Beach, FL

Managed over 20 employees and coordinated the daily operations of the hall

.Responsibility in scheduling, payroll, ordering supplies, training, hiring

and customer service.

. Significantly improved staff morale and teamwork, resulting in high

productivity and overall production.

. Motivated employees to achieve goals.

. Created new programs

. Increase profit.

. Diplomatic and effective in customer service.

Education:

South East Government Secondary School Trinidad

Business, Accounting

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