Customer Service Sales

*. Yesenia Cabrera Santiago

*. **** whitestone circle unit305

3. Kissimmee Fl, 34741

4. 787-***-**** - 787-***-****

5. ***********@*******.***

Customer Service Associate

Value Offered

1. Experienced in Customer Service and Sales

2. Focused on Customer satisfaction.

3. Strong knowledge on Tourism and Hospitality.

4. Customer relationship builder, Multilanguage speaker.

5. Experienced over 2 years in cash handling management

6. Maintain efficient and effective flow of information with guests.

Key Skills

1. Customer satisfaction

2. Great listening skills

3. Courteous and prompt.

1. Career Progression

1. Gmd – Passanger Agent Service 2011-present

2. Liat Caribbean airlines- Customer service agent 2011-present

3. Ace cash Express Orlando Fl -2010-2011

1. Walt Disney World Resorts Orlando Fl -2010

1. A&L Bakery and School Supplies Dorado P.R 2005-2007

1. Customer Service Employee

2. In charge of customer satisfaction and issues

3. Cash handling

4. Achievements

5. Customer service employee recognition - May 2010,Walt Disney World

6. Education

7. Instituto de Banca y Comercio Manatí, PR

8. Tourism, Telecommunications and Hospitality

2006-2008

9. Languages

10. Expert written and verbal fluency in English and Spanish

11. 12. Technology

13. MS Office (Word/Excel/PowerPoint/Access/Project)

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