Project Manager Management
Resume:
Linda M. Pierdomenico
Getzville, NY 14068
********@*****.***
Career Objective
A senior IT program/project management position with a well established,
progressive organization that will capitalize on my technical, analytic and
business skill sets.
Summary of Experience
Skilled professional with over twenty five years exposure in
program/project management, software development lifecycle (SDLC), business
process modeling/process improvement, quality assurance, business
analysis, and requirements management. An experienced leader who has
demonstrated sound business judgment, decisiveness, well-developed
analytical, negotiation, and communication skills, and a consistently high
level of performance in multiple challenging project management
assignments.
Business/Technical Skills
Project/Software Development Lifecycles (Agile, Scrum, Iterative),
Program/Project Management, Business Analysis, Relational
Database/Programming Concepts and Data Structures, Process
Modeling/Reengineering Techniques, Application Testing, Training, Technical
Writing, and Presentation Skills.
Professional Experience
SofTrek Corporation Amherst, NY 2011 - Present
Senior Program Manager
. Responsible for leading business and IT process improvement
initiatives across the enterprise using standard process improvement
tools and methodology.
. Develop and refine processes and reports that lead to business
innovation, competitive advantage, efficiencies/savings, and customer
service improvements.
. Manage multiple IT and business projects according to plan; measure,
monitor, and report progress.
. Prepare business cases, scope documents and white papers to define and
communicate assigned programs/initiatives.
. Develop detailed project plans that contain key activities, timelines,
and resource requirements.
. Manage project and process improvement teams and related
implementation activities according to project plans.
. Responsible for contributing to marketing strategy, innovation,
vision, and creativity.
. Develop Key Performance Indicators (KPIs) and metrics to monitor the
success of process improvement initiatives, and develop reports and
presentations for senior management.
. Negotiate, manage, and balance use of vendor resources and internal
resources.
. Coach and develop team members.
HealthNow New York, Inc. Buffalo, NY 2007 - 2011
Manager, Requirements Management Office (1/10 - 2/11)
. Built and maintained a Requirements Management Office (RMO) assured of
success and featuring best practices, deliverable models, delivery
tools, checklists, and templates designed to complement and support
leading industry standards bodies and methodologies.
. Served as relationship/project manager for Online Services department.
Heavy participation in corporate internet/intranet redesign projects,
increased web-based self-service opportunities and implementation of
the interactive online 'Chat' feature for customers/providers/brokers.
. Primary focus on the creation of Marketing and Web-based project
requirements documentation to support corporate strategy.
. Responsible for leading a highly motivated, professional Requirements
Analyst team.
. Ensured the delivery of high quality requirement artifacts, and the
seamless communication of information with other software development
disciplines (testing, development, etc).
. Responsible for budgeting of resource allocations based upon projected
and anticipated requirements.
. Continually assess and improve the RMO environment including people,
process, and technology/automation.
. Demonstrated the value of the RMO using KPI's including lower business
requirement defect rate, fewer change requests, projects per person,
project time, project cost.
Manager, Business Process Modeling (3/09 - 12/09)
. Managed a professional services team responsible for driving business
process improvements that support operational excellence, growth, and
cost savings.
. Partner/build relationships with business leaders to understand
business objectives and priorities, and to collaboratively develop
supporting process improvement initiatives.
. Responsible for the creation of a robust Marketing Communications and
Document Automation assessment/recommendation document. Analysis of
people, process, and technology resulted in recommendations of
innovative ideas to streamline process flows, consolidation of
marketing application systems, and centralization of document
processing.
. Managed complex, high-visibility modeling projects across multiple
divisions and profit center areas.
. Provided on-the-job training to the business as needed as it relates
to driving process improvements.
Manager, Marketing and Sales Application Support (7/07 - 3/09)
. Directed, monitored and coordinated the daily activities of
programmers/analysts in the implementation, customization, and
maintenance of all applications utilized in the Marketing and Sales
departments.
. Responsible for contributing/supporting marketing strategy.
. Acted as the Business/IT Project manager for the large scale CRM
package titled 'Sales Force Automation' upgrade by the effective
utilization of internal resources combined with an outside vendor to
successfully meet timelines and budget.
Meritain Health, Inc. Amherst, NY 2006 - 2007
Project Manager
. Accountable for the management of large-scale, highly complex
application implementations. Actively participate in all phases of the
SDLC methodology.
. Establish agreed upon project schedule/budget, and work toward a goal
of being on time and on budget, while striving to meet the
expectations of the client user community.
. Oversee the execution of the project plan, providing leadership in all
elements of project management.
. Proactively formulate and present feasible alternatives and
recommendations to resolve project related issues.
. Engage in consultant and vendor management activities.
. Communicate project updates to all related constituents in an
understandable manner.
HSBC Bank USA, N.A. Buffalo, NY 2004 - 2006
Web Project Manager - Internet Banking
. Participate in large, cross sectional teams involved in the
development of detailed business and functional specifications,
testing and implementation plans for website enhancements and new
product development.
. Assist in the migration of the Internet Banking system onto a
technology platform providing an enhanced customer experience with
goals including single sign-on, personalized content by customer
profile, enhanced security, money transfer options, and more.
. Make positive contributions to economic profit by proactively
identifying ways to use eChannels to attract new customers, facilitate
profitable cross selling, and enhance operational productivity.
Independent Health, Inc. Williamsville, NY 2001 - 2004
Project Manager
. Assisted in the creation of an IT PMO by implementing formal project
management processes and disciplines to deliver corporate strategic
initiatives on time, within budget, and to an agreed upon level of
quality.
. Acted as the IT project manager for the development of IHA's Oracle-
based enterprise data warehousing (EDW) project by establishing a
track record for meeting timelines, quality standards, and exceeding
customer expectations.
. Led the Phase I software upgrade for IHA's core claims processing
system affecting over 700 desktops running on an AS400 platform. This
upgrade results in compliance with the Federal Health Insurance
Portability and Accountability Act (HIPAA) regulations for electronic
transactions, security, and patient confidentiality.
. Participated in a team charged with reengineering IT related processes
to ensure consistency in the delivery of customer services.
Remarketing Services of America, Inc. Amherst, NY 1996 - 2001
Manager, Business Analyst Unit (1999 - 2001)
. Used Project Management methodologies to document goals, objectives,
scope, milestones, critical success factors, risks, benefits, and
communication plans for technology related projects.
. Functioned as the technical liaison between RSA's Business and
Information Technology Units to support corporate initiatives by
increasing operational productivity.
. Analyzed, documented, and facilitated meetings with customers to
define operational requirements for RSA's proprietary software written
in Visual FoxPro to support over 500 concurrent users. The operating
environment utilizes Novell Netware 5.0, NT Server, Citrix, and MS SQL
Server.
Manager, Support Services (1997 - 1999)
. Project manager responsible for forming and managing a team of ten
HelpDesk associates to provide customer support for approximately 350
desktop systems, standard Microsoft desktop software, Lotus Notes and
RSA custom applications.
. Responsible for reengineering process flows and creating standardized
on-line procedures to improve first call resolution, manage customer
perceptions, and build strong internal relationships.
. Designed the requirements for a Lotus Notes Incident Tracking
repository to track and analyze HelpDesk performance.
. Formed a Root Cause Analysis Team to identify and resolve recurring
technology issues to increase the quality of services delivered.
Systems Project Manager (1996 - 1997)
. Managed a team of programmers, including daily workflow and
distribution, task time tracking, management reporting, and
performance evaluations.
Ogilvy & Mather Dataconsult Tonawanda, NY 1995 - 1996
Project Manager
. Provided project management consulting and analytical services for the
ongoing development and support of fully articulated database
marketing systems.
. Supervised direct mail and loyalty based customer relationship
marketing programs for IBM, American Express, INTEL, Dupont, and New
York State Department of Tourism.
Medical Management Services, Inc. Amherst, NY 1986 - 1995
Director of Custom Software Development 1986 - 1995
. Responsible for departmental direction and operation as well as
marketing of services and sales.
. Director for the development and implementation of multi-user custom
software applications for the healthcare industry. Created a wide area
network throughout Western New York.
. Demonstrated customer software to healthcare providers throughout New
York State.
. Project Manager for the development of a PC-based Physician
Credentialing Package.
Redcom Laboratories Fairport, NY 1983 - 1984
Software Engineer
. Assisted in the design, development and manufacturer of microprocessor
control software for a digital switching system (PBX) for commercial,
corporate and specialized carriers.
Education
State University of New York at Buffalo
Bachelor of Arts, Computer Science
Master of Business Administration, Management Information Systems
Concentration
Member, Project Management Institute
PMP Certification
Member, International Institute for Business Analysis
CBAP Certification- Certified Business Analysis Professional
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