Customer Service Manager

Rana Abuzir

Address: **** ******* ****, ****** **** FL. 32073

Telephone: 407-***-****

Email: ***********@*******.***

PROFESSTIONAL PROFILE

I am an enthusiastic and dedicated professional with extensive experience across all areas of

customer service. An exceptional leader who is able to develop and motivate others to achieve

targets, I can demonstrate a strong ability to manage projects from conception through to

successful completion. A proactive individual with a logical approach to challenges, I perform

effectively even within a highly pressurized environment.

OBJECTIVE

I am now looking to progress into customer service position. I am therefore keen to find a new

and suitably challenging role within a market-leading organization.

CAREER SUMMARY

UNIVERSITY OF CHICAGO (1/2006- 8/2006 )

Contribute Researcher to Just Schools: Pursuing Equality in Societies of Difference, which

combined pragmatic research with rich ethnographic accounts to paint a vivid picture of the

quest for justice in classrooms around the nation.

JACKSON HEWITT TAX SERVICE, INC Tampa, FL

CUSTOMER SERVICES REPRESENTATIVE (6/2007 – 6/2008)

1. Maintaining the service quality customer service standards library for the department.

2. Managing and developing stores monthly incentive programmer and cost justifying.

3. Supervising, and motivating and developing team reward and recognition programs.

4. Handling and swiftly resolving customer complaints in a professional and effective

manner.

5. Creating and introducing in-store customer awareness and feedback forms with most

useful results.

METRO PCS SUNSHINE CELLULAR, LLC Jacksonville, FL

Head Store Manager (2/2011- Current)

1. Hiring and training new and enthusiastic employees that will motivate and dedicate their

time to be successful.

2. Checking the deposits daily and supervising employees.

3. Running the monthly and daily promotions.

4. Handling payroll every week.

EDUCATION AND QUALIFICATIONS

2006 Universal School, Bridgeview, IL

High School Diploma

2007- 2010 University of South Florida, Tampa, FL

AS Degree in Psychology

KEY I.T. SKILLS

Windows 2000, XP, Vista, 2000 server, 2003 Server Installation and troubleshooting.

1.

Microsoft Word, Excel, Access, PowerPoint, Internet & Email.

2.

Troubleshoot hardware, software, and networking problems impacting clients.

3.

Ability to connect, test, trouble shoot and service PCs and networks.

4.

Strong background in technical support.

5.

Maintain documents of work perform during the day.

6.

Network Assessment and Documentation ( including technical, operational, and

7.

economic assessment)

REFERANCES ARE AVALIABLE ON REQUEST

Contact this candidate