Manager Training

Maria Isabel Abro

***** ******* ** *** ****

Austin TX, 78728

*****.****@*****.***

Cell 512-***-**** -Home 512-***-****

Accomplishments

Hotel Management Certificate from Harper College Palatine IL

As Banquet Captain I consistently received recognition from my General

Managers, Direct Reports from guests for excellent and outstanding guest

service. Awarded Rock Star from Hilton Hotel Austin Texas, July 2011

Work Experience

Banquet Captain

Hilton Hotel Austin Texas 900 Rooms 05/2011 Still Working

Supervised and coordinated banquet and catering events.

Assisted and training, developing and performance of the banquet staff.

Assisted The Banquet Manager on scheduling all banquet staff.

Created banquet summary (captain reports) and followed procedures to

completion.

Assisted in administrative duties as directed by The Banquet Manager.

Coordinated the setup, servicing of functions and breakdown of the

events.

Banquet Server

Hilton Rosemont IL 300 Rooms 07/ to 05/2011

Server Banquet Events. Breakfast, Lunch Dinner. Transfer and

Promoted to Banquet Captain

Banquet

Captain

Hotel Sofitel Chicago O' Hare 300 Rooms 2005/2009

Supervised and coordinated banquet and catering events.

Assisted in training, developing, and performance of banquet staff.

Assisted Banquet Manager in scheduling all banquet staff.

Created banquet summary (captain reports) and followed procedures to

completion.

Assisted in administrative duties as directed by Banquet Manager.

Coordinated the setup, servicing of functions and breakdown of the

events.

Banquet Captain:

Hotel Intercontinental Chicago 792 Rooms 1995/2005

Supervised and coordinated banquet and catering events

Assisted in training, developing and the performance of all banquet

staff.

Assisted Banquet Manager in scheduling all banquet servers.

Created banquet summary and followed procedures to completion.

Assisting in administrative duties, as directed by The Banquet Manager.

Coordinated the setup, servicing of functions and breakdown of the

events.

Trainings and Certificates: Supervisory Workshop Certificate,

Supervisor Management Training Certificate, TABC Certificate, Effective

Guest Complaint Resolution, TIPS

Generation in the Workplace, Basset Alcohol Awareness, Certificate of Bar

tending, TABC Certificate. Food Handling Certificate

Contact this candidate