Customer Service Insurance
Resume:
Beverly Smith
******@*******.***
OBJECTIVE To maintain a responsible position in a company where my
experience, accomplishments, and proficiency will allow
me the opportunity for growth.
SKILLS PROFILE Proficient in Applied Systems
Working in a paperless enviroment
Typing speed 60 wpm
Above and beyond Customer Service award
Worked for both captive and independent agencies
Recent companies: Chubb, Fireman's Fund, Encompass,
Traveler's, Met Life, Progressive, American Summit,
Central Mutual Insurance, and The Hartford
Past companies: Safeco, USF & G, Westfield, & Ohio
Casualty
Disciplined in working in a remote environment
Data entry in most Windows software
EMPLOYMENT CSA, The Mahoney Group February, 2002 -
HISTORY* Present
Tucson, Coolidge, & Prescott, AZ
http://www.mahoneygroup.com
Responsible for quoting and issuing new Personal Lines
business with several companies after performing agency
underwriting
Maintaining customer satisfaction by servicing current
customers insurance needs
Filing First Report to the company for claims
Acting as liaison between customer and company to be
sure both are satisfied
CSR, Bekan Insurance Group June, 1999 - November,
2000
Schererville, IN
Responsible for quoting new Personal Lines business with
several companies
Maintaining customer satisfaction by servicing current
customer insurance needs
Taking first reports and reporting claims to company
Claims Service Rep, Farm Bureau January, 1997 - June,
Insurance 1998
Merrillville, IN
Taking first reports over the phone and assigning
adjusters
Handling claims under $1,000 in damage
Filing appropriate forms with the State
CSR, Farm Bureau Insurance October, 1992 - May,
1996
Roselawn, IN
Client contact both by phone and in person
Performing changes, taking payments, and answering
questions
EDUCATION PRODUCER LICENSE
State of AZ
References available upon request
* My insurance career spans from 1972 to present working both company and
agency in Personal and Commercial lines with most of my experience being in
Personal Lines.
For the past 8 years, I have been working for Mahoney Group both in office
and remotely from home.
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