Manager Customer Service
Resume:
Thomas Rybak
** ******* **.************, ** *****
abgrs0@r.postjobfree.com
Executive Summary
Accomplished Manager with extensive experience in the mortgage lending industry with a proven record
of success.
Core Qualifications
-Eleven years of Management and fourteen total years in the mortgage industry.
-Excellent ability to problem solve.
-Strong communication skills.
-Fast Learner.
-Experienced in the field of staff development, hiring, and maintaining a successful staff.
-Budget development, allocation and monitoring.
-Training and development.
Professional Experience
Owner
April 2010 – Current
Sedalia Business Center –Sedalia, NC
Built a stable customer base through the means of advertising, promotions and great customer service.
Responsible for all Human Resource and Accounting Functions. Owner/Manager of three locations.
Branch Manager
November 2008 – April 2011
Freedom Mortgage –Kernersville, NC
Trained, coached and mentored a staff of up to ten loan officers to ensure smooth adoption of ever
changing loan programs and guidelines. Worked directly with processors, underwriters, closers and upper
Management to achieve the closing of loans. Achieved the recognition as one of the top branches in the
company for the branch division. Initiated numerous reversals on underwriters decisions to deny loans.
Branch Operations Manager
June 2008 – November 2008
Dynamic Capital Mortgage – Kernersville, NC
Created new revenue streams by recruiting three new branches to the Southeast Division. Increased loan
production 500% in just six months for the division. Overseen fourteen loan officers and maintained the
number one branch in the Southeast five out of six months.
President
May 2000 – June 2008
Hometown Mortgage Inc. – Kernersville, NC
Built financial model for new business. Developed and implemented all company policies. Developed
innovative programs to increase employee loyalty and reduce turnover. Created all company
advertisement. Hired and trained a staff of four Managers and over forty loan officers in four different
branches. Created a top five Mortgage Brokerage in the state of North Carolina by increasing loan volume
from ten loans closing a month up one hundred twenty loans a month.
Education
Barton College 1995
Wilson, NC
Physical Education
Bachelor of Science
Member of the Basketball and Baseball teams.
Louisburg College
Louisburg, NC
General Studies
Member of the Baseball team, advanced to the Junior College World Series.
Key Words
Bachelors, President, Accounting, Strategic Planning, Cash Management, Regulatory Compliance,
Banking, Management, Problem Solver, Training.
Contact this candidate