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Quality Assurance Customer Service

Location:
Buford, GA
Posted:
January 02, 2013

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Resume:

Jeremy C. Paul

**** ******* **** *******, ** ****0

678-***-**** abgrrl@r.postjobfree.com

SUMMARY PROFILE

An experienced Logistics Professional with 12 years of progressive

experience in Operations/Logistics management, Safety, Team leadership,

Human Resources, Inventory/Merchandise control, Loss Prevention, OSHA

compliance, Risk Control. Skilled in policy implementation, performance

management, budgets. Exceptional communication (oral/written), listening,

strong analytical, organizational, customer service and project management

skills.

PROFESSIONAL EXPERIENCE

Logistics Team Leader - Target Corporation - Alpharetta, GA 06/2006 -

06/2012

. Supervised a team of 15-20 for logistic operation procedures.

. Ensuring maximum efficiency by using a forecaster to schedule an

average of 500 payroll hours.

. Trained and coached new and existing team members to achieve in-stock

and productivity goals.

. Actively participated in performance management processes by writing

yearly reviews, counseling, and corrective action plans.

. Executed weekly and monthly Item Merge Report to ensure accurate

inventory levels.

. Handled financial accountability by reviewing Profit and Loss reports.

. Partnered with Loss and Prevention unit to support the shortage-

awareness culture to avoid shrinkage and theft.

. Monitored and oversaw all certification of power equipment.

. Completed backroom business walk plans to ensure prompt correction of

errors from DTK, RTW, CAF timeliness reports.

. Ensured and monitored all reverse logistic handling with Hazmat return

protocol.

. Oversaw receiving dock, checked in McLane distributor for food

delivery. Ensured all handling of food freshness standards are met

including product rotation (FIFO), no expired products, properly

handling temperature-sensitive food items and ensuring the cleanliness

to prevent pest infestation.

. Partnered with Sterile Tech Corporation to ensure FDC/wholesaler

trailer unload processes are being followed. As well as freezer and

cooler maintenance are in compliance.

. Followed proper Perishables inventory procedures to ensure an accurate

recording of inventory. Partnered with in-stock team to ensure on hand

data integrity is being maintained through research for accurate

replenishment.

. Handled accurate in-stock by placing store-initiated orders according

to guidelines using the replenishment workload tool kit.

. Lead a compliance and food safety culture that mitigates legal risk by

following cleaning and sanitation guidelines to meet food safety and

brand standards.

. Reviewed company message board to status with team to ensure they

complete any action plan needed on pricing food and recall items.

. Developed a relationship with DSD vendors to make sure all expectation

is being met.

Assistant Manager - Goodwill Industries - Roswell, GA 01/2006 - 06/2006

. Trained, evaluated, and supervised all store personnel.

. Conducted monthly meetings with all store personnel.

. Attained budget financial performance, accurately maintained company

records/reports.

. Insured policy compliance of interviewing, hiring, educating and

employee discipline.

. Insured all employees comply with all safety and security policies and

procedures.

. Maintained proper merchandise presentation according to company

guidelines.

. Maintained verbal and written communication with store management.

. Attended all meeting and training as required.

Assistant Manager - Wal-Mart Corporation - Roswell, GA 04/2004 - 12/2005

. Directed daily store activities, including interpreting reports and

sales weekly forecasts.

. Trained, coached, and evaluated performance for hourly associates.

. Conducted interviews, hired, maintained scheduling for hourly

associates.

. Maintained quality assurance procedures, and ensured a safe and clean

environment.

. Maintained excellent client relationships while assessing profit and

loss reports and margins percentile with vendors for various

merchandise.

. Maintained daily pricing and inventory of merchandise and balanced

cash/credit deposits.

. Managed inventory, shrinkage control, and in-stock merchandise for

grocery and general merchandise.

Aviation Handler - United States Navy - USS Saipan 09/1999 - 03/2004

. Directed pilot with launch and recovery of aircraft.

. Maneuvered tractors and aircraft safely around the flight deck.

. Relayed daily landing operations to junior crewmembers from higher

ranking supervisors.

. Maintained crash and salvage quality assurance on flight deck.

. Supervised junior crewmembers in landing operations.

. Provided security detail for flight deck operations.

. Served as quality assurance inspector for flight deck non-skid

surface.

. Trained in fire fighting procedures for flight deck safety.

. Handled ammunition for war training exercises.

CERTIFICATES

. Target Corporation Outstanding Performance Certificate

Alpharetta, GA

. Target Corporation Leadership Certificate

Alpharetta, GA

. Target Corporation Safety and loss Prevention Certificate

. Wal-Mart Corporation Food, Safety, and Education Certificate

Roswell, GA

. Wal-Mart Corporation Leadership Certificate

Alpharetta, GA

References Available Upon Request



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