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Engineer Customer Service

Location:
Chesterton, IN, 46304
Salary:
55000.00/year
Posted:
January 02, 2013

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Resume:

SUMMARY

Responsible engineering/technical/business/customer service professional

with major accomplishments in energy dispatching, project engineering, and

strategic planning. Excellent people skills, problem-solving talent,

decision-making ability, and training expertise. Certified power engineer

recognized in several Marquis Who's Who publications.

PROFESSIONAL EXPERIENCE

ESW Inc. Educational Systems Workshops, Crown Point, IN 2008 -

Technical Writer and Technical Instructor

Develop and instruct custom-designed training programs for meeting

objectives, exceeding expectations, providing quality orientation,

delivering value and getting results for our client firms. The Technical

Writing area is to prepare competency based qualification programs

identifying the minimum requirements the trainee has to learn in order to

be considered qualified for that position.

INDEPENDENCE SOUND & SECURITY, INC., Valparaiso, IN 2006 - 2007

Regional Sales Manager

Supervises and professionally responds to customer's needs for whole

facility audio systems, LCD & DLP televisions, surround sound systems, home

theatre systems, security, life safety, surveillance, electronic access

control, and other sophisticated electronics services. Make a risk

assessment of client's facilities, consult vendors, and engineer and price

required equipment in order to design a sophisticated system to exceed

customer's expectations.

ADT SECURITY SERVICES, INC., Valparaiso, IN 2004 - 2006

Commercial Sales Representative

Professionally responds to customer's needs for intrusion, fire and life

safety, video surveillance, electronic access control, and other

sophisticated electronic services. Make a risk assessment of client's

facilities, consult vendors, and engineer and price required equipment in

order to design a custom security system to meet customer's expectations.

GRAND RAPIDS SASH & DOOR COMPANY, Cedar Lake Branch, IN 2003 - 2004

Customer Service Representative

Professionally responds to inquiries and processes orders received by mail,

telephone, or in person for material or merchandise from customer or other

company sales employees and by performing other duties as required.

BETHLEHEM STEEL CORPORATION, Burns Harbor, IN 1996 - 2003

Energy Dispatcher

. Responsible for the efficient distribution of electric power, natural

gas, oxygen, liquid fuels, plant water, and atmospheric gases.

Considered possible Environmental Protection Agency violations and took

steps to avoid them.

. Received trouble calls relative to power and utilities. Restored the

utility or solved the problem by initiating corrective sequences.

. Continuously monitored alarm systems operating on the supervisory system

or the Central Dispatch computer.

. Dispatched Power Inspectors and Trouble Crew personnel according to the

power system needs. Informed all related departments or sections on

situations relative to the total utility picture.

. Stopped and started rolling mills or changed Power Station generators

output according to power demand requirement.

NORTHERN INDIANA PUBLIC SERVICE COMPANY, Hammond, IN 1974 - 1996

Project Leader, Product Strategic Planning - Electric 1994 -1996

. Developed methods for adding value to products and reducing associated

risks.

. Prepared O&M and Capital Budgets for the Electric Strategic Planning

Department.

. Developed costing methods for Value Added definitions and components with

back-up documentation.

. Monitored and analyzed competitors' position relative to various product

value. Proposed strategies to maximize the benefit to the company in

this regard.

. Monitored changes in governmental activities that could influence product

value. Proposed strategies to maximize the benefit in this regard.

Special Projects Engineer Level III - Electric 1994

. Analyzed, developed, and investigated business plans to evaluate

effectiveness of utilizing in-house personnel versus outside services.

. Prepared technical reviews and maintained background information of

proposed additions to the Electric Production Bidders list.

. Proactively participated in formal training programs, technical and

management conferences, seminars, and workshops. Actively facilitated

the training and development of other employees and trainees.

. Assisted in training, orientation, documentation, and tracking of

expenditures and recommended improvements to the budget reporting process

for the Production Operations Planning Department.

. Served on committees, providing technical and problem-solving resources,

actively communicating with other companies and utilities through the

Electric Power Research Institute (EPRI). Discovered new ways and

innovations NIPSCO could utilize to become a better proactive competitor.

. Actively assisted and promoted the continuous development, improvement,

training, and problem-solving use of computers.

. Participated in assigned activities within the Reliability Section of the

Results Group to support improved reliability of the generating stations.

Project Engineer Level III - Electric 1992 - 1993

. Assisted in the training, orientation, documentation, and tracking of

expenditures for the Power Engineering Department, which was transformed

into the Results Department.

. Actively assisted, trained, and promoted the development, improvement,

and problem-solving capabilities of various computer programs.

. Assisted in the tracking of capital expenditures for the current year.

Assisted with the closing of completed capital work and made

recommendations to justify making future expenditures in the capital

budget.

Project Engineer - Electric and Gas 1984 - 1992

. Planned and designed major new business projects, plant improvements

projects and maintenance projects.

. Designed gas meter and regulator stations, electric substations, and

metering stations in conformance with Company Standards, Codes, and Field

Conditions.

. Assisted in the coordination of fieldwork on major projects and provided

engineering direction and coordination with agencies and customers.

. Monitored work assignments through completion.

. Prepared detail drawings, permits, easements, material tickets, purchase

requisitions, miscellaneous orders, and other paperwork as required for

projects. Prepared detail cost estimates of projects as required.

. Supervised and directed employees assigned to project.

. Assisted Engineering Supervision in planning, implementation, and control

of workflow and follow-up through the department. Assisted in the

preparation of the Annual Construction and Department Budgets.

. Operated complex test and locate equipment.

. Assisted in the restoration of electric and/or gas service following

interruptions caused by storms, explosions, high winds, frigid

temperatures, etc.

District Engineer - Electric and Gas 1974 - 1984

WILLIAM RAINEY HARPER COLLEGE, Palatine, IL 1972 - 1974

Audio Visual Technician, Multi-Media Systems

EDUCATION

William Rainey Harper College - Palatine, IL

Associate in Science Degree, Electronics and Electrical Engineering Option

Valparaiso University, Valparaiso, IN

Senior Status, Courses in Electrical Engineering, Business Administration

and Computer Science

ADDENDUM

CAREER CENTER -MANAGEMENT DEVELOPMENT

Predictive Index Report

Summary of Predictive Index Results

Survey ID No. 152 Survey Date: 6/ 7/ 95 PI Pattern: P46

Name Larry Blaschke Status Type Employee

Larry is unassuming, unselfish and has a genuine interest in other people

and a strong, intuitive understanding of them. Outgoing and friendly, he

enjoys working with others and is lively, warm company.

A pleasant and extroverted person. Larry is an effective communicator,

able to stimulate and motivate others while being aware of and responsive

to their needs and concerns. His congenial personality and friendly,

interested attitude make him readily approachable. He gets along easily

with a wide variety of people.

His drive is directed at working with and for others. He derives

particular satisfaction from doing things for others, for the company, for

his management, for the team and for the company's customers. Cooperative

and willing, he can be a particularly effective teacher and communicator of

the company's policies, programs, and systems.

Working at a faster-than-average pace, he is attentive to details and both

quick and accurate in handling them. His is, however, too impatient to

enjoy working with details as repetitive routine or as his primary

responsibility.

Anxious to be sure that things are done exactly right, Larry will follow-up

carefully and closely if his work requires that he delegate details to

others. When it is necessary for him to be critical, he will try to do

that in a constructive, supportive manner. His sense of urgency and his

sense of duty combine to make him actively concerned about the timeliness,

as well as the correctness, of any work for which he is held responsible.

In general, Larry is a cautious and careful person, respectful of company

authority and traditions, a specialist who avoids risk and uncertainty by

taking care to do things properly, working within the company's formal

organizational structure.

OTHER INFORMATION

Power Society Chairman for the Calumet Section of IEEE (Institute for

Electrical and Electronic Engineers)

Member of Association of Energy Engineers

Member of the National Trust for Historic Preservation

Member of The Smithsonian Institution

Member of the National Parks and Conservation Association

Member of Merrillville Chamber of Commerce (Ambassador, Economic Committee,

Education Committee

ADDENDUM

Seminars, Workshops, and Training Classes - Total Continuing Education

Units (CEU) 13.5 CEUs

Industrial Electrification: Technology and Economics

Supervisory Training Program

Interaction Management Training

Safety for the Corporate Supervisor

How to Conduct an Effective Meeting

Managing Multiple Projects, Objectives and Deadlines

Speaker's Bureau Training

Interpersonal Communications Skills Program

Activity Based Management Training

Building Better Relationships with People Seminar

The Challenges of Team Implementation Program

Operation and Maintenance Budget Activity Based Management Training

Capital Budget Activity Based Management Training

Value Analysis/Value Engineering Seminar/Workshop

American Power Conference

Basic Management Skills

Effective Interaction

Relaying, Computer Relaying, and System Protection Principles

Corporate Orientation Program

Westinghouse Electrical Maintenance Seminar

Steam Plant Operation Training Course

Front Line Supervisor Training

Electrical Safety Refresher (OSHA)

Train-the-Trainer Program

HONORS AND AWARDS

Lake Area United Way - Loaned Executive for the 2003 - 2004 Campaign -

assisted in raising five million dollars to help 43 agencies in the Lake Area Community.

Certified Power Engineer - By Indiana State Association of the National

Association of Power Engineers, Inc.

Listed as Owner, Information, Plans, Interiors, and Landscaping of Geodesic

Dome Home Complex in Directory of Dome Magazine.

Recipient of the Man of the Year Award Honoring Community Service and

Professional Achievements from The American Biographical Institute

Recipient of the Edward A. Filene Award from the Indiana Credit Union

National Association

Biographical Record appears in Marquis Who's Who Publications

Who's Who in Finance and Industry

Who's Who in Science and Engineering



Contact this candidate