Customer Service Management
Resume:
JUPALLI SRINIVASA RAO
Curriculum Vitae
Erragadda, Hyderabad
500082. A.P India
HM: +91-967******* abgrjj@r.postjobfree.com
abgrjj@r.postjobfree.com
CORE KNOWLEDGE AREAS
Warehouse Management Propret Control Procédures
Report Writing & Documenting Written & Oral Briefing
Tracking & Spreadsheets Implementation of TSTI & AHA’s
Problem Recognition Report Writing & Documenting
Logistics Management Solution Development
CPR Victim Moving
OBJECTIVE
To be part of a dynamic team where in areas I can share my knowledge and expertise for the advancement of the company growth.
SUMMARY OF QUALIFICATIONS
Self motivated, flexible and enthusiastic in works with foundation in civil engineering environment from educational background
ACHEIVEMENTS
Achieved Certificate from HSE Safety Department in the year March 15th 2008
Achieved Certificate in IPS-IT Department in the year Dec 29th 2009
Achieved Certificate in TTM Materials Warehouse in the year Dec 30th 2009
PROFESIONAL EXPERIENCES
Likhitha Enterprises Designer
May : 2010 till date
Creating Logos, Designing Boucher
Responsible for the overall Customers service and Publication’s
Ensuring customers orders were delivered on time.
Handling customer to provide updated technology and the processes have changed, making diagrams to show the relative changes thought the company’s first design module.
Making sure customer satisfaction is key in daily operations.
Good Knowledge in Printing technologies
Prime Projects International, LSA Anaconda Balad Iraq, LOGCAP III 2/2/2009 to 31/12/2009
TTM IT/COMMO Warehouseman KBR Corps IT/COMMO Support Service - Class I Direct Support
Worked on STEAM on daily basis, acquired excellent knowledge in document procedures submit operation daily; weekly and monthly reports in IT/COMMO
Supporting customers in IT COMMO with IT TICKETS
Preparing Martial requisition for IT COMMO on need items in support to TTM theater
Responsible for preparing and completing forms/reports relating to stock description (Purchase Order), quantity, unit of issue, labeling for incoming and outgoing supplies, materials and equipment.
Identify the obvious damage to equipment (Overage, Shortage and Damaged Statement) and promptly reported it to my supervisor.
Responsible for the management of stock record account and warehouse functions pertaining to receipt, storage, distribution, and issuance of all items
Determine sequences for loading and unloading shipments for maximum space utilization, safety and damaged protection as per PCP.
Worked/performed in both office and warehouse setting.
Preparing Martial requisition for IT COMMO on need items in support to TTM theater
Review and interpret AHA’s and TSTI’s prior to conducting job tasks.
Maintaining the locations and stocks clean in IT/COMMO
Prime Projects International Joint Base Balad, Iraq, LOGCAPP III 1st Jan-2009 to 2nd Feb-2009
Materials Warehouse TTM KBR Procurement and Supply Management
Supplied personnel as a Materials Control Specialist for Kellogg Brown & Root in Procurement and Supply Management Department, Federal Supply Service (FSS) Proficient in STEAM and SAP.
Knowledgeable in Property Control Property Control Procedures (PCP) as they relate to Materials Functions.
Thorough knowledge in ordering FSS (Federal Safety Service) items CLASS II, III, IV, VIII supplies.
ULLS box operator and DCAM program.
Maintain all hand receipts on computer exchange and software updates with the ULLS box system and DCAM program.
Proficient in Microsoft word, excel, office and outlook.
Maintain the paperwork from several sources such as purchase orders, packing lists, requisitions, and enter such information to maintain effective records.
Compare the nomenclature, stock number, authorized substitutes, and other listed information with manuals, parts lists, and similar references to verify accuracy of requisitions.
Assist the supervisor in-charge in the preparation, and maintenance of materials control files, such as requisitions, purchase orders, material release order, and discrepancy reports.
Excellent customer service skills; well known for going the extra mile with both internal and external customers.
Prime Projects International Joint Base Balad, Iraq, LOGCAPP III 26TH Sep-2007 to 1st Jan-2009
Logistics Supply Materials Control Specialist KBR Procurement and Supply Management
Coordinates with Materials and transportation department on transferring parts from Anaconda to other sites, ensuring that all paperwork is correct before sending the parts out and also ensuring to follow all property control procedures.
Coordinates with customers to ensure desired logistics objectives, priorities, and schedules are met and communicates it to management
Maintain and update files, database, records and other documents, developments, develops and maintain data, perform routine analyses and calculations in the processing of data for recurring internal reports
Prepares presentation documents, requisitions and spreadsheets in addition, assists in projects, performing research and maintaining records for TTM Warehouse daily operations.
Maintains and utilizes Microsoft Excel, Power Point, Word and Outlook for all reports and spreadsheets in addition, utilizes STEAM.
Establishes, maintains, and update files databases, records and other documents; develops and maintains data, and perform routine analyses and calculations in processing of data recurring internal reports
Organizes work priorities to meet changing deadlines, ensuring all quality standards are maintained and adhered to
Extensive knowledge in commercial requisitions and FSS requisitions, through knowledge of FEDLOG
Receiving materials into STEAM and providing accurate bin locations, to comply with KBR rules and regulations, 100% success rate in DCMA audit as well as KBR Internal Audits.
Worked on STEAM on daily basis, acquired excellent knowledge in document procedures submit operation daily; weekly and monthly reports.
Keeping Control on Government Property in TTM Logistics Supply Office & IT COMMO, served as a secondary Property Custodian.
Supporting customers in IT COMMO with IT TICKETS
Responsible for reporting all accountable stock items on the database.
Extensive knowledge in KBR’s policies and procedures.
Ensuring work areas are maintained to uphold safety regulations.
Property freeze’s to transfer Government Property to supporting FOB’s
QUICKSILVER PVT LIMITED JAN : 2000 – 2003
Admin Asst
Responsible for the overall Customers service and Publication’s
Responsible for the booking space in all media Publications.
Daily reports of Bank Statement’s and Payment from the customer and to the publications
Birth ads Asst. Designer
May : 2003 – 2004
Responsible for the overall Customers service and Publication’s
Ensuring customers orders were delivered on time.
Dealing directly with the customer to provide updated technology and the processes have changed, making diagrams to show the relative changes thought the company’s first design module.
Making sure customer satisfaction is key in daily operations.
Birth ads Designer July : 2004 – 2007
Customer Service, overall standard in the business
Sketching designs for customers, to satisfy there requests
Dealing with the company for the requirement about the ads in Media Publication’s
Responsible for the Design’s all kind’s logo’s and Letterhead, Ads
Responsible for all kind of Printing work’s
Adroit COMPUTERS IT TECHNICIAN 2006-2007
Setup configure, and maintain a local area network.
Basic Knowledge on Install, configure, upgrade and maintain Microsoft Windows Operating Systems(Windows 9X, Windows XP Professional) Norton Antivirus and Norton Ghost
Diagnose and resolve problems using Microsoft Windows System tools
Provide computer hardware and software support based upon a set of standard and systematic diagnostic principles.
Maintain and run reports in track-it for monthly status reports.
Installing desktop or network printers to local personal computes.
Troubleshooting of Dot-matrix printers and Laser jet (1000series).
Effectively utilize a customer – oriented approach to resolve user problems.
Provide computer hardware and software support based upon a set of standard and systematic diagnostic principles.
Education:
Board of High Secondary School
Civilian Professional Training
EMERGENCY CARE
SKILLS
Excellent office skills, New Software Installation
Microsoft ® Windows NT/2000/XP & Office
Microsoft Excel, PowerPoint
Laser/Inkjet Printers, Facsimile, Copiers/Scanners
Advanced Internet Skills, Digital Cameras, Cell Phones
Excellent and fast learner,
Effective cross cultural communication skills,
Language Skills:
English Fluent – spoken, reading; very good – writing
Hindi Excellent – spoken, reading and writing (writing)
Telugu Fluently spoken, reading; very good – native
PERSONAL DETAILS
NAME : Jupalli Srinivas Rao
Father’s Name : Jupalli Muralli Mohan Rao
D.O.B. : 22-08-1978
Nationality : Indian
Martial Status : Single
Passport No : F3449395
Passport Issue Date : 07/06/2005
Passport Expire Date : 06/06/2015
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