Customer Service Manager

David C. Newhard

Cell: 470-***-**** ********@*****.***

Ambitious Tactful Punctual Dedicated Flexible Versatile Poised Confident Team

Player

Motivated, personable, business professional that’s willing to do what it takes to get the job done. Able

to maintain a sense of humor under pressure. An ability to easily transcend cultural differences. Thrive

in deadline driven environments. Excellent team building skills.

Skills

Customer Service Professional Computer Savvy Food Handlers Permit

Great Communication Skills Plan O Gram Implementation Liquor License

Problem Solver Management Server

General Office Skills Scheduling Bartender

Experience

Lowes, Carrollton, GA

06/2012- 12/2012

Large Appliance Expert Sales floor Mentor

Performed all functions relating to the handling of merchandise or cash in accordance with corporate

policies.

Administered all point of sale opening and closing procedures in accordance with corporate policy.

Resolved all customer complaints in a manner consistent with company policy, and with customer

satisfaction in mind.

Operate cash register and received payment from customer in cash or credit card, accurately counts

and provided change to customers

Contribute to overall display and presentation with the store environment, including stocking/

replenishing merchandise.

Demonstrated a high level of energetic response to every customer, on the phone or in the store.

Demonstrated a high level of knowledge of product information for customer feedback.

SEARS, Federal Way, WA

04/2010-03/2012

Large Appliance Customer Service Expert/ Mentor

Performed all functions relating to the handling of merchandise or cash in accordance with corporate

policies.

Administered all point of sale opening and closing procedures in accordance with corporate policy.

Resolved all customer complaints in a manner consistent with company policy, and with customer

satisfaction in mind.

Operate cash register and received payment from customer in cash or credit card, accurately counts

and provided change to customers

Contribute to overall display and presentation with the store environment, including stocking/

replenishing merchandise.

Demonstrated a high level of energetic response to every customer, on the phone or in the store.

Demonstrated a high level of knowledge of product information for customer feedback.

Experience Continued

Denny’s, Auburn, WA

04/2009 to 04/2010, 06/2007 to 04/2008

Food and beverage Server/ Bartender

Took patrons’ food and beverage orders

Removed dishes and glasses from tables and counters.

Talked to customers to convey important information about menu items effectively.

Improved customer relations through impeccable customer service.

Served alcoholic beverages and checked patrons’ identification for minimum age requirement to

consume alcoholic beverages.

Iron Horse Casino, Auburn, WA

06/2005 to 06/2007

Food and beverage Server/ Bartender

Restaurant diner server where I performed all operations as a single server.

Followed all safety and sanitation policies.

Effectively merchandised food and beverage menus in an informative, friendly and enthusiastic

manner.

Served guests quickly, effectively and with complete knowledge of food and beverage menus.

Served alcoholic beverages and checked patrons’ identification for minimum age requirement to

consume alcoholic beverages.

Education

Umpqua Community College, Roseburg, OR 97471

Pursued A.A.S. Degree in Automotive Technology, 04/2008 to 04/2009 (Current GPA: 2.8)

Completed 6 terms towards the automotive technology program.

Wolf Creek Job Corps, Glide, OR 97441

Pursued G.E.D. and Leadership goals, 04/2008 to 04/2009 (Completed Program)

Accomplishments and Certifications

Most outstanding student in Modoc program on three separate occasions at Wolf Creek Job Corps.

Made outstanding improvements and leading by example as a leader in the Modoc program.

Placed 5th in the state of Oregon at skills USA for Diesel Mechanics.

References

Kevin Mathweg Jaime Estrada Ted Sanders

Auto Instructor Residential Staff Assistant Store Manager

Umpqua C.C. Wolf Creek Job Corps SEARS

Roseburg, Oregon Glide, Oregon Federal Way, WA

541-***-**** 541-***-**** 253-***-****

Contact this candidate