Human Resources Resource
Resume:
Troy A. Wright
Shepherdsville, KY 40165
************@*****.***
SUMMARY
Experienced: Human Resources professional, specializing in Labor Relations including principles and
techniques related to arbitration and mediation processes. Skilled in enforcing policies and procedures,
managing multiple priorities, negotiating, and employee mediation. Six Sigma certified; deployed in the
application of Lean Manufacturing Techniques.
PROFESSIONAL EXPERIENCE
Commonwealth of Kentucky, Department of Labor, Division of Workers Claims
Administrative Supervisor November 2011 - Present
• Agreements Section supervisor; managed five Administrative Specialists. Responsible for delegation
of employee workflow responsibilities and subsequent performance evaluation.
• Responsible for accuracy of First Report Agreements made prior to Administrative Law Judge review.
• Oversee the assignment and award process from the lump sum settlement stage to opinion and
award.
• Ensure accuracy and comprehensiveness of cases submitted to Chief Administrative Law Judge for
ruling, review and dispensation.
• Accountable for management and maintenance of the rulings database.
• Supervise preparation and data entry of agreements, motions for lump sum settlements and
motions for widow’s benefits in section.
Commonwealth of Kentucky, Department of Education, Division of Workforce Development
Workforce Facilitator October 2009 - November 2011
• Coordinated employee work outputs for multiple programs within the Department of Workforce
Investment.
• Coordinated the employment service and unemployment insurance program activities for the
Workforce Investment office and a one-stop satellite center.
• Worked closely with claimants in order to educate them in the complex provisions of workforce
programs including unemployment insurance law and the Wagner-Peyser program.
• Provided advisor services to unemployment insurance claimants on issues involving disputed
claims.
• Offered adjudication on unemployment insurance disputed claims with decision making authority
on eligibility issues.
• Informed applicants, claimants and employers of their rights, responsibilities and program services
under provisions of the Workforce Investment Act, Wagner-Peyser Act, unemployment insurance
and other workforce programs, laws and regulations.
Daramic, LLC
Human Resource Manager January 2008 - January 2009
• Senior-level advisor providing guidance and direction to all levels of management on a wide range
of human resource and operational issues in a unionized plastics facility.
• Responsibilities included the on-going application of Lean Manufacturing principles as well as
negotiating Collective Bargaining Agreements.
• Ensured OSHA compliance by enforcing safety rules as set out in the DuPont STOP Safety Program.
• Managed a staff responsible for training employees on a wide variety of human resources and
operational issues including but not limited to collective bargaining, work standards, safety, and
ergonomics.
• Tasked with recruiting, interviewing and negotiating salary for new employees.
• Ensured the consistent application of Employee and Labor Relations and the administration of the
Performance Improvement Program (PIP).
U.S. Census Bureau
Human Resources Generalist and Labor Relations Specialist March 2007 - November 2007
• Responsible for all human resource related activities.
• Represented the Census Bureau in all stages of the grievance process. Prepared post-hearing briefs.
• Litigation activity. Ensured consistent application of Employee and Labor Relations Program, union
contract, employee policies and procedures and governmental regulations.
• Conducted special investigations and hearings regarding employee misconduct. Worked with legal
counsel on harassment, AA/EEOC complaints.
• Providing training for management and union officials regarding controversial/sensitive matters
with a goal of effective problem resolution.
• Prepared correspondence and documentation regarding employee and labor relations subjects.
Ford Motor Company,
Elected Union Official March 1993 - March 2007
• Performed the duties of liaison/advisor between management, union officials and bargaining unit
employees.
• Trained employees on a wide range of issues including but not limited to safety/ergonomics/work
standards, conduct/discipline, leave, attendance, Americans with Disability Act, Family Medical
Leave Act, and labor law.
• Experienced in the Industrial Relations field of human resources for a large Fortune 500 company.
• Ensured adherence to the provisions set out in the collective bargaining agreement between Ford
and UAW by managers, union officials and employees.
EDUCATION
Bachelors of Arts Psychology
University of Louisville
CERTIFICATION
Ford/UAW Training Center
Certified Six Sigma Greenbelt
Ford, UAW National Training Center
Collective Bargaining National Agreement Training
Detroit, Michigan
Ford/UAW
Labor Management Leadership Certification
Las Vegas, Nevada
Federal Employee Training Institute
Employee & Labor Relations Certification
New Orleans, Louisiana
B ella rmine University SHR M Lea rning System 2012
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