Angelia Chambers Contact: abgrbe@r.postjobfree.com

Highlights of Qualifications:

Reliable self-starter; Able to complete assignments without supervision. Committed to professionalism. Comfortable with managing confidential information. Strong analytical, organizational, and problem solving abilities. Exceptional attention to details. Able to set and achieve goals. Work well under pressure and/or demanding conditions. Business knowledge in healthcare IT procedures. Proficient in Microsoft Enterprise and various Epic Modules (Ambulatory, ADT/Prelude, Resolute PB, Cadence and ClinDoc).

Experience:

Ochsner Hospital: Resolute PB Trainer/Workflow Analyst - August 2012 to November 2012

Partnered with technical and business resources to determine clinicial workflow requirements are met with the functional requirements in EPIC.

Train users on the fuctionality of EPIC as it pertain to their individual role such as Charge Review/Capture, Claim Edits, Follow up, Credits, Posting, Refunds, Write-offs, etc.

Trained users how to review and clean provider level adjustment (PLB) payments prior to them being posted to a clearing account. Also trained users how to utilized their follow-up workqueue and its various functionalities as it pertains to the remittance process.

UCSF Medical Center: Cadence Lead/Instructional Designer – January 2012 to August 2012

Plan and develop learning objectives. Developed course materials, maintain accurate

documentation and data, and providing follow–up evaluation.

Proficient in the use of Microsoft Office for tasks such as creating/evaluating workflow diagrams, create documentations/forms to support teaching objectives of various modules.

Trained across the board for RCS working in healthcare operations.

Partnered with technical and business resources and end user groups to ensure the training meets the organizational objectives.

Participate in the development of policies and procedures for business requirements as it pertains to functionality and purpose.

Norton Health: Lead Credential Resolute Trainer /Content Developer – November 2011 to January 2012

Planned and developed learning objectives. Developed course materials, maintaining accurate

documentation and data, and providing follow–up evaluation.

Trained across the board for RCS working in healthcare operations.

Partnered with technical and business resources and end user groups to ensure the training meets the organizational objectives.

Novant Health: Credential EHR RCS Trainer – April 2011 to October 2011

Proficient with various applications(Cadence/Prelude/Resolute PB) and have a good understanding of coming changes and how they will impact the users during training.

Utilize and develop different mediums for training users including but not limited to classroom training, self guided training materials.

Lead train-the-trainers through classroom facilitation.

Leverage the use of a Learning Management System.

Responsible for training, monitoring, and maintaining users at a significant level of competency with various modules. Train both corporate and facility personnel.

Perform both ad hoc and planned training for users on both current and new functionality.

Community Health System: Lead Credentialed Cadence Trainer/Instructional Designer Sept. 2010 to Feb. 2011

Responsible for detailed curriculum content. Coordinate appropriate level of training for each user.

Perform training for specific area(s). Assists with scenario based training. Follow and monitor project training plan. Focus on training Order and Ancillary Orders based scheduling.

Complete project tasks within timeline assigned by Training Manager and involved parties.

Ensure deliverables are approved by the appropriate users and are completed in accordance with the plan.

Webinar trainer/presenter for HOD’s/PM’s (Cadence/Prelude/EpicCare/Ambulatory).

Tucson Medical Center: Credentialed ClinDoc/EpicCare Trainer (EPIC) May 2010 to August 2010

Delivered direct training to staff and physicians utilizing clinical/EHR systems prior and during implementation;

trained the use of workbench reporting; effective use of macros for notewriter; how to create/update smarthphrases using SmartPhrase Editor; the use of smartlinks for charting efficiency, create preference lists; how to personalize an orderset; how to create and manage letters, etc.

Trained functionalities of the In-Basket (deficiencies, open orders, encounters, transcriptions, etc).

Assisted with research and development of ongoing training and needs assessment. With the direction from management or team leaders implemented process design which integrated both system and business area functionality.

Analyzed problems with EHR/EMR software applications to identify problem areas and recommended corrective action if deemed appropriate.

Provide users with application assistance and consultation within assigned product area (Clindoc/Optime/Cadence/Prelude/ADT/ASAP)

Trained nurses on surgery schedule, Perioperative orders/status, phase of care and acknowledge orders, documenting on LDA’s etc.

Initial focus on Care Plans for all HOD’s with a focal point on therapies.

Cedars Sinai Medical Center: Ambulatory Support Analyst (EPIC) April 2010 to May 2010

Work with integration & technical support resources during implementation.

Analyze, resolve and/or escalate problems during the implementation.

Conduct and assess training needs analysis in partnership with department managers and business consultants. Trained clinicians/nurses on the effective use Smartsets usability and continuity with training focus on the visit navigator.

Provide on-site, front end systems support, resolving as many client issues as possible while on site. Troubleshoot technical and application issues for remote support staff as well as advising the client on workflow issues.

Provide one on one training and elbow support.

University of Pennsylvania Health System: Ambulatory Support Analyst (EPIC) Oct 2009 to Dec 2009

Perform analysis and maintenance of Epic Ambulatory application and other clinical information systems (IDX, Medlink, etc).

Maintain system documentation and support the development of system specifications and procedures.

Take on-call for system application support at scheduled times which includes one on one training.

Applied project planning and project management methodologies.

Trained clinicians/nurses/front desk on their various processes as it pertains to ambulatory workflow.

Audit data entered by clinicians. Troubleshoot and track issues and problems.

Handle multiple assignments simultaneously. Define and document user requirements.

Continuous upgrade of professional knowledge. Learn and understand user department practices and procedures.

Receive ongoing training to build and extend professional, technical and management skills in all areas.

Stanford University Hospital: Credential Cadence Trainer/Instructional Designer (EPIC) May 2009 to Sept 2009

Responsible for detailed curriculum content. Coordinate appropriate level of training for each user.

Performed training for specific area(s). Assisted with scenario based training. Follow and monitor project training plan.

Complete project tasks within timeline assigned by Training Manager and involved parties.

Ensure deliverables are approved by the appropriate users and are completed in accordance with the plan. QA sign off deliverables for areas of responsibility.

Escalate issues immediately to Training Manager and/or Principal Education which cannot be resolved by the assigned work group.

Participate in the development of Policies and Procedures for areas of responsibility.

Test and create workflows as it relates to EMR: usability/integrated testing.

Sentara Hospital: CPOE Content Developer (EPIC) October 2008 to December 2008

Ensure EMR solutions consistently meet the needs of providers.

Trained workbench reporting, in-basket functionalities, ordersets, etc.

Provide resolutions to provider questions and discovered a few problems for EPIC team to assess.

Responsible for process analysis, implementation and go support.

Test and create workflows as it relates to EMR: integrated testing with Go lives.

Geisinger Health System: Credentialed Analyst/EMR Trainer December 2006 to October 2008

Credentialed Trainer for various EPIC modules such as Cadence, Prelude, EpicCare, CPOE, and CRM. Trained physicians, nurses, and auxiliary staff in classroom setting and one-on-one.

Engaged in leadership role with development /implementation of the training programs and materials for various modules.

Responsibilities also included testing and maintaining the training environment as well as maintaining training materials,

Provided consultation to system access managers and supervisors in the ongoing development of on-the-job training programs.

Conduct site visits and provide feedback to site and system leadership on performance related to scheduling and registration functions. Also, provide filtered feedback to the EPIC IT team concerning various EMR functionalities that relates to revenue cycle and ambulatory settings.

Revenue Cycle Project Manager for a conversion project. Engaged regularly with Epic’s installation team to review software and analyze business operations. Served as primary support contact for specific areas of the Epic applications and coordinated all questions and issues that arise during the project meetings. Challenged by tight deadlines.

Understand ambulatory clinical workflow and conduct workflow analysis of existing operations.

Supported go lives by assisting with help desk calls: testing scenarios end users are having and attempt to problem solve their issues.

QA Tester: securities, usability, release, Citrix Farm, and assist with testing for research projects. In addition, integrated testing with Go lives for different applications and programs, adoption and merge testing. Created test plans.

Responsibilities also include updating user roles and securities as it pertains to individual responsibilities.

Responsible for assisting in the administration of assigned databases running on the Chronicles Cache database management system.

Valois of America: Sales Coordinator March 2005 to July 2006

Internal Process Auditor ISO.

Worked with various resources to process CDAs.

Coordinate travel and hotel arrangements internationally.

Solely responsible for preparation of trade shows.

Communicated with clients regarding order status.

Worked closely with the Business Development Manager to obtain information on perspective new business.

Scheduled monthly departmental meetings as well as prepared sales managers for the meetings.

Expense report management.

Responsibilities also included forecasting and planned activities to include revenue, profitability and continued growth.

Implemented and managed department purchase orders including reconciliation of invoices using SAP program.

New York Urban League: AA/Office Manager July 2000 to December 2004

Implement procedures to assure proper allocation of program expenditure budgets.

Performed financial verification to determine sufficient funding prior to purchase for delivery and payment.

Provided consultative liaison support services with venders and fiscal management.

Maintain program files, timesheets, proposals and other important office documents.

Maintained and updated service contracts, inventory and personnel expenditures and reimbursements.

Supervised staff 12+ including internships and summer youth participants.

Facilitated developmental workshops on/off-site with parents serving on SLT's (School Leadership Teams.). Liaised with board members

Responsibilities include event and facilities management.

Education:

DeVry Institute of Technology 2008 to Present

Major: Healthcare Management

Interboro Institute 1984 to 1986

Associates Degree attained in Business Administration

Public Profile: www.linkedin.com/in/angeliachambers

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