High School Support
Resume:
JOYCE J. VALLONE
Walworth, New York 14568
Home 315-***-**** ~ Cell 585-***-**** ~ abgrb7@r.postjobfree.com
RELEVANT EXPERIENCE
SSM St. Mary’s Health Care, St. Louis, MO 12/2012-Present
Cadence/Prelude) Clinical Go-Live Support
• SSM Health Care exists to care for the people of its communities regardless of their
ability to pay. Their commitment to exceptional care has been recognized nationally in each of
the states where they operate.
o Supported the implementation of Phase II applications for SMHC.
o Offered tips to end users on how to ease the go-live process of the software.
o Collected suggestions and feedback from end users.
o Provided an additional level of support for end-users during go-live.
o Escalated issues and/or enhancement requests to project team.
Sutter Regional Medical Foundation, Sacramento, CA 11/2012-12/2012
Epic Ambulatory (Cadence/Prelude) Clinical Go-Live Support
• Sutter Health leads the transformation of health care to achieve the highest levels of quality,
access and affordability.
Appointment/Registration Conversion support.
o
Soft Go-Live support for PTEM (Project Transform Epic Migration) implementation.
o
FOF (Feet on the Floor) support for end users for Epic applications.
o
Elbow to Elbow support to new end users.
o
Supported Super Users on interpreting issues, triage and routing.
o
Palo Alto Medical Foundation, San Francisco, CA 10/2012-11/2012
Go-Live Support Specialist Wave 1 (Extended Hours Clinic)
• PAMF’s mission is to enhance the well-being of the people in their communities through
compassion, excellence and innovation in health care services, research and education.
Hands-on healthcare experience with Epic Cadence application.
o
Assisted the front end staff in understanding the new workflows on the EPIC System in the day-to-day duties of
o
the clinic in documenting patient records.
Supported the end users to schedule any type of visit, to keep appropriate slots open, take patient preferences into
o
account and deliver high-quality service to enhance the health of people in the community it serves.
Norton Healthcare System, Louisville, KY 07/2012-09/2012
Go-Live Support Specialist (Wave 2 (ICC) & Wave 3 (Cardiology)
• Norton Healthcare includes five large hospitals and eleven Norton Immediate Care Centers. As a
not-for-profit organization, Norton is committed to caring for their patients and their community.
o EPIC Super User/Go-Live Support Specialist-Cadence
o Provided Go-Live support during second and third phase implementation and other duties as assigned
o Provided On-The-Shoulder support for Go-Live assistance to Norton’s Immediate Care Centers and
Commonwealth Cardiology
o Shadowed front end staff to help with any issues or gaps in knowledge
o Encouraged end users with a positive approach and patience
Rochester General Hospital, Rochester, New York 07/2011-04/2012
Contract Trainer/ Instructional Designer
• EPIC Care Training-Credentialed (Cadence) Trainer position responsible for providing multidisciplinary education and
training to more than 1,500 professionals including access associates, senior leads, practice managers and front line staff at
2
Rochester General Health System since July 2011.Worked closely with the Principal Trainer to continually redevelop,
rewrite and improve the effectiveness of the Cadence training material.
o EPIC Go-Live/Shoulder to Shoulder support at RGHS in November 2011
o Curriculum Design, Quick Start Guides, Tips and Tricks
o Professional Training and Workflow Analysis
o Disciplines: Cadence, PB Charge Entry/Charge Review, Med Staff, Template Builder, HIM, Lab Tech
Excellus Blue Cross/Blue Shield, Rochester, New York 05/2010-08/2010
Contract Trainer/Instructional Designer
• Knowledge and experience working as a trainer and instructional designer in the healthcare industry. In-depth knowledge
of application delivery of Case Install (Siebel based software).
Eagle Productivity Solutions, Rochester, New York 09/2005-07/2011
Contract Trainer
• Specialize in live, facilitator-led and computer-based technical and productivity training tailored to the needs of many
growing Fortune 500 companies (i.e. Pfizer, Beyer, and Boehringer/Ingelheim).
Bryant & Stratton Business Institute, Rochester, New York 09/2005-06/2010
High School Presenter
• Responsible for facilitating interactive and dynamic workshops to high school students for the purpose of preparing them
for today’s high-powered competitive workplace.
Gananda Central School District, Macedon, New York 09/2002-06/2006
Substitute Teacher
• Active Substitute list for grade levels K-12.
Bryant & Stratton Business Institute, Rochester, New York 09/1990-09/2005
Instructor, Information Technology and Business Courses
• Utilizing active learning and facilitation methodologies to ensure students meet objectives identified
in curriculum.
• Create diverse materials and exercises to provide hands on applications and enable ongoing
assessment.
• Mentor students and provide individual support; identify additional resources as needed.
ESL Federal Credit Union, Rochester, New York 07/1991-09/2002
Assistant Branch Manager (1994 to 2002)
• Collaborated with management and staff at all levels to ensure sales, operations and service objectives were met. Managed
daily operations to ensure efficient use of resources including cash on hand and staffing levels.
• Provided ongoing training and development for staff; evaluated performance and provided input on performance appraisals.
Coached staff on performance issues.
• Developed and managed relationships with customers; identified customer needs, selected appropriate bank products and
sold products and services. Managed irate customers, resolved problems and retained relationships.
ESL Federal Credit Union, Rochester, New York
Customer Support Representative (1991 to 1994)
• Sold and serviced diverse bank products to assist customers with banking needs; recognized for developing and
maintaining excellent customer relations.
EDUCATION
St. John Fisher College, Rochester, New York
Master of Science, Human Resource Development (GPA 3.9/4.0) May, 2004
JOYCE VALLONE
3
SUNY Brockport, Brockport, New York
Bachelor of Science, Business Administration with honors December, 1989
Monroe Community College, Rochester, New York
Associate in Science, Business Administration with honors June, 1983
Prior to 1991 held progressive more responsible administrative and professional positions in civic, academic and
manufacturing environments.
ACTIVITIES: Tower Toastmaster, Eastman Kodak Co.
Former Member: Professional in Human Resource (PHR), 5/2003.
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