Customer Service Human Resource
Resume:
Matthew B. Kong
*** ******* ***, ************, ** 94010
abgr8x@r.postjobfree.com
OBJECTIVE STATEMENT: Seeking a human resource position in a hotel
establishment.
EDUCATION: University of San Francisco, San Francisco, CA
B.S., Business Administration, Hospitality Industry Management
May 2011
RELEVANT WORK EXPERIENCE
The Westin, San Francisco, CA
June 2011- July 2011
Human Resource Intern
. Created and implemented a program designed to provide employees with
job responsibility guidelines
. Worked with the Westin Hotel Human Resource Coordinator on various
projects: created announcements to keep employees up-to-date
regarding transportation, safety regulations and activity
opportunities. Responsible for the distribution of employee
reimbursement checks.
. Handled and reviewed employee records.
Asqew Grill Catering, San Francisco, CA
May 2010 - January 2011
Marketing and Catering Intern
. Worked on a team of four in the corporate offices for catering to
ensure quality customer service.
. Created various yearly marketing plans and made presentations to
company owner.
. In charge of social media (Twitter, Facebook) and improved company
website.
. Fielded telephone calls from catering customers. Helped to plan
events and resolved issues.
. Used Caterese Program to create catering orders.
OTHER WORK EXPERIENCE
University of San Francisco Office of Residence Life
June 2009 - May 2011
Work Crew Member
. Assist students with lofting their beds, removing furniture and
completing work requests.
. Assist up to 3,000 students during Move-In Day.
. Work cooperatively in a team of 4 to complete work orders.
Chevys Fresh Mex, Foster City, CA
May 2008 - August 2008
Host / Waiter / Busboy
. Greeted and seated guests using the clock system of seating.
. Worked in a team of 4 and improved the workflow of the restaurant.
. Took orders and served food and drinks in a 60-seat capacity fast-
paced environment.
. Efficiently and quickly readied tables for new diners; expedited
orders in the kitchen.
. Handled to-go orders and cash transactions.
Peninsula Family YMCA, San Mateo, CA
November 2006 - August 2007
Lifeguard / Swim Instructor
. Supervised and ensured safety of as many as 30 people in the pool
and Jacuzzi.
. Taught swimming lessons to kids ages 4 to 15 years old including
stroke refinement and boat safety.
STUDENT ACTIVITIES / AWARDS
. Member, Alpha Phi Omega Service Fraternity, Alpha Epsilon Nu
December 2008 - Present
. Eagle Scout
October 2006
SKILLS
. Proficient with Microsoft Excel, Word, PowerPoint
. American Red Cross Lifeguard Certification
. Hospitality program software: Squirrel Corporate P.O.S. system,
Caterese
. California Food Handlers CertificationCaCaCCCC
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