Customer Service Data Entry

TATIANA BERNAL

*** *** ***** *** * Morgan Hill, CA 95037

Cell: 831-***-****

Email: *************@****.***

OBJECTIVE:

To secure a position in accounting where experience and knowledge will

exceed all company goals and which will provide an opportunity for

growth and advancement.

EDUCATION:

Heald College

Salinas, California

Associate of Applied Science degree in Business with an emphasis in

Accounting October 2011

. Academic Achievement Award for 6 quarters

ACCOUNTING SKILLS:

. Computerized accounting and spreadsheet operations; data entry

and QuickBooks

. Reconciled accounts payable, accounts receivable, posting and

closing entries

. Processed managerial accounting for manufacturing businesses

. Prepared financial statements, journal entries, double-entry

accounting

. Prepared federal and state income-tax returns

. Calculated payroll, withheld Medicare and social security taxes

from wages

OFFICE SKILLS:

. Proficient in Microsoft Word, Excel, Access, and PowerPoint

. Use time and resources efficiently, ability to type 35 WPM

. Multi-task oriented and able to maintain poise in stressful

situations

. Self-directed and able to work unsupervised

. Responsible and excellent customer service and organizational

communication skills

EMPLOYMENT:

Denny's Server April 2009 to December 2009

Salinas, California

. Obtained customer orders, served food in a timely manner

. Provided excellent service with attention to detail, and multi-

tasked

. Handled stressful situations and assessed problems quickly by

resolving conflicts

. Achieved high customer satisfaction by being customer service

oriented

Safeway Inc. Bookkeeper October 2008 to February2009

Morgan Hill, California

. Audited daily cash tills, documented balances, evaluated

overages/shortages

. Insured counts were accurate, secured bank deposits, performed

daily reconciliations

Salinas Adult School- ESL Office Assistant Nov 2006 to Aug 2007

Salinas, California

. Answered telephones and received messages

. Prepared flyers, surveys, presentations, and assisted with word

documents

. Assisted with data entry in enrollment of new students, assisted

office personnel

References Available Upon Request

Contact this candidate