Administrative Assistant Customer Service

Sandra Freydberg

* ******** ****

Lincolnshire, IL 60069

847-***-**** (h)

847-***-**** (c)

***************@*****.***

SKILLS:

. Microsoft Office Suite - Excel, Word, PowerPoint, Lotus Notes, Outlook, Database Management

. Customer Service

. Meeting Planning, Meeting Minutes

. Travel Arrangements, National and International

. Calendar maintenance for multiple managers

. Excellent follow-up skills

. Advanced grammatical skills, including proofreading

. Solid knowledge of office machinery

. Excellent phone and communication skills

. Expense reporting and tracking

. Internet Searches

. Comfortable working in team environment or solo

. Excellent typist

. Proven problem solving skills

MOST RECENT WORK EXPERIENCE:

Career Education Corporation, Hoffman Estates, IL December 2008-October 15,

2009

Career oriented schools in the United States and Europe - Alumni Affairs

Administrative Assistant to John Stachniak, Senior Director of Alumni

Relations

. Made travel arrangements for all members of alumni team, including

flights, hotels, limo or car rentals.

. Attended team meetings and produced minutes

. Created and submitted expense reports and resolved all related conflicts

. Maintained department expense charts on Excel Spreadsheets

. Processed check requests and procurement requests

. Worked with outside vendors to create orders and resolve discrepancies

. Maintained Outlook Calendar for John Stachniak and 4 other team members

. Made appointments and set-up WebEx meetings

. Scheduled and set up conference calls

. Maintained office supplies

. Created mail merges and labels for Scholarship Chairman.

. Created "how to do" manual of all administrative department tasks

Kimball Hill Homes, Rolling Meadows, IL January 2003-October 2008

Residential Home Builder - Administrative Assistant to Division

President(s)

. Handled all preparations for Chicago Division Quarterly Meetings

including creation of Power Point Presentations with 3D effects and

animation

. Selection and ordering of awards and all arrangements at selected venue,

including ordering of food, ordering and setting up audio visual

equipment.

. Managed correspondence, travel arrangements and travel accommodations

for Division President via Internet and phone .

. Established agendas, scheduled and attended weekly managers' model

update meeting and managers' problem solving meeting, took minutes and

distributed to attendees

. Tracked and posted daily sales, closings, and cancellations in Chicago

communities on Excel spreadsheet.

. Initiated all construction starts using industry-related database system

and reported status to field via email, phone and fax.

. Maintained phone and email contact with construction and customer care

personnel in the field.

. Handled homebuyers' complaints and problems and sought to implement

suggestions and solutions via phone, email and written correspondence.

. Served as liaison between Kimball Hill Homes and Better Business Bureau

of Chicago via email and written correspondence.

. Selected and ordered plaques and awards for Division's performance

leaders.

. Created and maintained poster-sized photo displays of product to display

in office.

. Wrote quarterly news column for in-house publication

. Created graphic, artistic displays and tracked results for various

sales, construction and customer care contests.

. Performed work outside of office hours as necessary to meet key

deadlines.

EDUCATION B.A. Degree in Teaching of French at secondary school level,

Bradley University, Peoria, IL and University of IL, Chicago

PowerPoint, Word and Excel training

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