Michael D. Lantis

**** ******* ***** - ************, **** 43068

614-***-**** (Cell Phone)

A Talented Business Management Professional with Extensive Sales and

Customer Service Experience

Qualifications Profile

Dynamic, competitive automotive management professional with over 30 years

of success in retail automotive. Imaginative and innovative individual with

proven management, sales, advertising, marketing and new business

development skills. Broad-based in retail and wholesale automotive

environment. History of significant profit, volume and customer

satisfaction achievements, which illustrate the ability to combine cost

control, revenue growth and process improvements through effective staff

training and motivation. Deep understanding of critical business drivers

that result in cost reduction, margin increases and opportunities for

growth. Extensive experience in building relationships and communicating

with corporate, peer franchise and local levels.

P&L Management / Budgeting Sales and Marketing Performance

Improvement

Staff Development and Leadership Finance & Insurance New /

Used Vehicles

Marketing and Advertising Product Management Team Building

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Professional Experience

GENERAL MANAGER, Bob McDorman Chevrolet - Canal Winchester, Ohio

June 2008 to December 2010

Lead all areas of dealership operations and insure proper departmental

management and expense control for profitability. Planed, directed and

coordinated various aspects of the dealership. Ensured that operations ran

smoothly and according to company policy. Oversee the vendors and suppliers

to make sure they are properly compensated and continue to meet the needs

of the company. Screened, interviewed, hired and trained managers and

supervisors that reported directly to me. Actively participated in feed

back sessions and performance evaluations of all employees. Managed and

utilized the funds and expenditures of the various departments within the

dealership. Initiated all daily operations of the store to promote teamwork

and good customer relations. Created and maintained good business

relationships within the community.

. Successful in hiring, training, motivating and retaining quality

personnel by creating a positive work environment resulting in increased

employee retention and excellent customer satisfaction.

. Reduced total expenses by correcting cash flow problems, improving

inventory turnover and upgrading facility to enhance energy savings and

environmental compliance.

. Created and designed all marketing and advertising campaigns;

knowledgeable in all media venues with expertise in print and electronic

marketing. Demonstrated experience in e-commerce initiatives

and website design.

. Perform annual budgeting, including capital requirements, and implement

daily forecasting and reporting.

. Created, implemented and participated in various community relations

initiatives such as local area Chamber of Commerce, Children's Hospital,

Toys for Tot's, Mid-Ohio Food Bank.

SENIOR ACCOUNT MANAGER, Cox Enterprises/Cox Auto Mart - Columbus, Ohio

December 2005 to June 2008

Proactively managed a book of business comprised of both large and small

franchise and independent dealers. Leveraged relationship management skills

to ensure excellent service delivery leading to customer satisfaction and

retention. Developed profitable and sustainable sales growth at assigned

key accounts. Prioritized key account plans for assigned accounts;

implement account strategy. Investigated, tracked and resolved customer and

client concerns; identified trends and implemented solutions. Ensured

optimal client feedback to product management, sales management or other

departments with regard to product requirements and enhancements. Retained

and grew assigned book of business including meeting or exceeding up sell

targets. Created new business from both franchise and independent dealers

by prospecting and cold calling. Spearheaded, designed, and developed

advertising programs that built good business relationships with Dealer

Principals and other key personnel within the dealership and ensured future

business and referrals.

Exceeded all sales goals and quotas for revenue set by the company.

Maintained current accounts and exceeded company standards for new clients.

Created and implemented innovative advertising campaigns for strategic

territories.

.

GENERAL MANAGER / VICE PRESIDENT, Coughlin Automotive - Circleville, Ohio

February 2001 to November 2005

Lead all areas of dealership operations and insure proper departmental

management and expense control for profitability. Planed, directed and

coordinated various aspects of the dealership. Ensured that operations ran

smoothly and according to company policy. Oversee the vendors and suppliers

to make sure they are properly compensated and continue to meet the needs

of the company. Screened, interviewed, hired and trained managers and

supervisors that reported directly to me. Actively participated in feed

back sessions and performance evaluations of all employees. Managed and

utilized the funds and expenditures of the various departments within the

dealership. Initiated all daily operations of the store to promote teamwork

and good customer relations. Created and maintained good business

relationships within the community.

. Successful in hiring, training, motivating and retaining quality

personnel by creating a positive work environment resulting in increased

employee retention and excellent customer satisfaction.

. Reduced total expenses by correcting cash flow problems, improving

inventory turnover and upgrading facility to enhance energy savings and

environmental compliance.

. Created and helped to design all marketing and advertising campaigns;

knowledgeable in all media venues with expertise in print and electronic

marketing. Demonstrated experience in e-commerce initiatives

and website design.

. Perform annual budgeting, including capital requirements, and implement

daily forecasting and reporting.

. Created, implemented and participated in various community relations

initiatives such as local area Chamber of Commerce, Circleville Pumpkin

Show, Circleville Police Department.

GENERAL SALES MANAGER, John Hinderer Honda - Heath, Ohio

January 1998 to February 2001

Hire, train, supervise and motivate a 20 member sales and management team.

Managed day-to day operations of sales and finance departments. Lead in

purchasing, wholesaling or auctioning of any and all pre-owned

inventory.

Order and maintained a consistent and marketable inventory of new vehicles.

Key Accomplishments:

Prioritized customer satisfaction scores and unit volume sales to achieve

the highest award from American Honda, the "Partners in Excellence"

award.

Created sales promotions and bonus programs to increase sales and

profitability above the benchmark set by American Honda.

GENERAL SALES MANAGER, Honda East - Columbus, Ohio

April 1981 to January 1998

Key Accomplishments:

Hired and maintain a sales and management staff that worked together for

many years.

Maintained the highest standard for customer satisfaction and earned the

"Presidents Award" from American Honda 9 consecutive years for customer

satisfaction, volume sales, and profitability.

Education

The Ohio State University - No Degree

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