Medical Assistant Training

**** ******** *** 916-***-****

abgr6b@r.postjobfree.com

Roseville, Ca

95747

Andrea Dunn

Objective I am highly qualified professional looking for a

challenging and respective career as a Systems

Analyst to gain further knowledge and better support

my team and organization.

Related 08/2009- Present Catholic Healthcare West Rancho

Experience Cordova, Ca

Clinical Analyst/Training Specialist 1/MA Float

Deliver EMR/Flowcast training and support to all

level of employees

Clinical auditing to insure staff is compliant with

current policy and procedure

Deliver group and individual instruction and training

covering a range of technical and operational areas.

Develop training curricula and support documentation

Lead, guide, and train staff, interns, and volunteers

performing related work at various levels within the

organization.

Clinical application support including; SSMT,

enrollment blaster, connectR interface maintenance,

patient merge, Allscripts, Flowcast, MobileMd,

Careconnect and Dragon.

System admin including; charge admin, note admin,

group admin, user and provider admin, update system

dictionary, set up security groups, preferences, Task

admin and personal views and set up workplaces

Serve as primary contact for 24x7 support including

answering all emails and doing follow up until

resolution or completion, ensuring tasks are

completed in a timely manner, reassigning task and/or

emails as necessary.

Triage incoming calls to the call center related to

workflows, support, and user questions, and trouble

shoot all systems integrated with the EMR

Travel to various clinical locations as assigned to

provide onsite support and training as well as

trouble shoot system/EMR issues.

Assist with building of new instances and

organizations within the EMR and smoke test those new

instances/orgs.

Validate and test the EMR when patches and updates

are made

Workflow and best practice implementation of multiple

clinical sites throughout California to include

clinical assessment of workflow, scope of practice,

environmental control etc prior to implementation.

Train and support new physicians on EMR and provide

onsite support .

Maintain, test and support EMR for end users and

physicians for multiple organizations within CHW.

Interface support and HL7

09/2006-05/2007 Western Career College Citrus

Heights, Ca

Medical Assisting instructor/Clinical Coordinator

Classroom Management of 30+ students

Instruct students on proper lab and clinical

technique as require for being a successful Medical

Assistant

Administer exams and evaluations of students

Perform Lectures in a group setting

Routinely evaluate clinical extern sites

Communicate with extern site supervisors pertaining

to the progress of student externs.

Inventory control

98% student success rate

09/2005-9/2006 National Career Education

Citrus Heights, Ca

Medical Assisting/Phlebotomy Tech instructor

Classroom Management of 15+ students

Instruct students on proper lab and clinical

technique as required for being a successful Medical

Assistant and Phlebotomy Tech

Administer exams and evaluations of students

Perform Lectures in a group setting

Design and implement curricula

Related 02/2004-10/2004 UC Davis Rancho Cordova, Ca

Experience cont. Medical Assistant

Assist in the implementation of EMR

Appointment scheduling

Online referral processing

Perform essential functions of medical assisting

Comply with HIPPA

Assist with health information

Front office duties as assigned

11/1998-09/2003 Woodland Healthcare Davis

Ca

Medical Assistant

Assist in the implementation of EMR

Proficient in computer scheduling and online referral

system

Inventory management

Perform essential functions of medical assisting

Comply with HIPPA

Preceptor to new employees

Front office duties as assigned

Communicate with workers comp claim adjusters

Education 1996 Western Career College Sacramento, Ca

Registered Medical Assistant

National Certified Medical Assistant

National Certified Phlebotomy Technician

1999 Yolo Community College Woodland, Ca

Emergency Medical Technician

Skills

Strong problem solving skills

Ability to manage timelines

Ability to adapt to change

Self driven and directed

Team player with the ability to work within a diverse

organization

Thorough understanding of HIPPA

Ability to assume ownership of assigned duties and

tasks

Values the organization

Microsoft Office

Computer Savvy

Interests Photography and photo editing, reading, family,

Mission work, camping, my Pug Steve and last but not

least cooking.

Contact this candidate