Six Sigma Quality
Resume:
ENDER R. ROA
*** ******* ****, ****** ****** PARK, MICHIGAN 48230 ? CELL: 313-***-****
? HOME: 313-***-****
********@***.*** ? Public Profile: http://www.linkedin.com/in/enderroa
EXECUTIVE PROFILE
Strategic thinking, hands-on Senior Executive and Consultant with an
exemplary record of senior leadership in Business Process Improvement, Lean
Six Sigma Principles and Tools, and Quality Management Systems. Specialized
knowledge and technical expertise in training, principles, practices and
end-to-end implementation of Continuous Improvement methodologies including
areas such as Lean Systems, Six Sigma, Office/Business Process Improvement
& Problem Solving, New Product Development Systems & Techniques, Strategy
Planning & Deployment, Customer Focus Methodologies, etc. Proven abilities
in influencing and leading others and promoting necessary change. Strong
budgetary experience and deep understanding of P&L statements. Academic
credentials include Bachelor Degree in Chemical Engineering, Masters Degree
in Industrial Engineering and Post-Masters Degree in Business
Administration. Numerous certifications and training include: Executive
Black Belt, Six-Sigma, ISO-9000/9002, TS-16949, ISO-14000, Authorized
Outreach OSHA Trainer (see certification section). Fluent in Spanish.
SAMPLING OF ACCOMPLISHMENTS
. Responsible to define, develop, deploy, measure and continuously
improve end-to-end business processes and practices to drive "best-in-
class" service by the development and implementation of Chrysler
Operating System (TPS) throughout seven assembly plants based on
Operational Excellence Manufacturing Methodologies including: Policy
Deployment, Strategic Action Map, Practical Problem Solving, Error and
Mistake Proofing, Build-in Quality Elements, SMART Material Flow,
Layered Process Audits, Workstation Optimization, Waste Identification
& Elimination, 5S & Visual Management, Standardized Work, Six Sigma,
Black Belt Projects, Value Stream Mapping, and Quality Management
Systems. Successfully trained management and bargaining unit
employees in less than one year. All plants were trained in less than
six months. Managed a $1 million training budget and achieved cost
savings of $500,000 the first year
. Planned, developed and implemented a Tempur Pedic Global Returns
Disposition System to efficiently manage Customer Comfort and Warranty
Returns. 2008 planned savings: $5M. Stretched Goal: $10M.
. Recognized for implementing costs reductions in warranties at Chrysler
Corporation totaling in excess of $7 million annually. Designed,
developed, and implemented a stand-alone database warranty information
system, within Chrysler Corp., for China, Indonesia, Egypt, Thailand,
Malaysia, Venezuela, and Argentina.
. Promoted and led over 20 Black Belt cross-functional teams and
projects for reported cost reduction of $10 million.
. Planned and implemented over 500 Kaizen Events (DMAIC Kaizen, Point &
Flow Kaizen) with management and workforce towards eliminating waste,
increasing quality and production, improving delivery times and
creating better morale. Reported cost savings for one year: $12
million.
. Responsible for the development and deployment of Gate Gourmet's
Corporate 2009 OPEX Roadmap Strategy based on Operational Excellence
Principles (Operating Systems, Management Infrastructure, and Mindset
& Behaviors). Expected cost savings: $8.5 Million.
CORE LEADERSHIP COMPETENCIES
P&L Management ? Plant Management ?TPS ? TPM ? Developing and Deploying
Quality Management Systems ? Lean Six Sigma Principles and Tools and
Methodologies ? Lean Medical Systems ? Black Belt Projects (Kepner-Tregoe,
Shainin, Taguchi, & Statistical & Reliability Methods) ? Value Stream
Mapping ? Gate Model Process ? DMAIC ? 5S ? BPI ?VOC ? KPI ? OEE ? OPE ?
Kaizen ? Kanban ? ISO-9000 ? ISO-14000 ? TS-16949 ? PPAP ? Balanced Score
Card ? APQP ? TOC ? CAPA ? Quality Audits ? Multi-Site Operations
Management ? Global Strategy Deployment ? Benchmark Studies Worldwide ?
International Manufacturing Process & Negotiations ? GMP ? FDA ? REHS ?
Reciprocal Trade Agreements ? Building Relationships with Suppliers ?
Strategic/Tactical Planning ? Supplier Chain Optimization ? World Class
Organization ? Leading High Performance Employees ? Strong Comprehension of
New Products/ Processes
ENDER R. ROA
870 BEDFORD ROAD, GROSSE POINTE PARK, MICHIGAN 48230 ? CELL: 313-***-****
? HOME: 313-***-****
********@***.*** ? Public Profile: http://www.linkedin.com/in/enderroa
PROFESSIONAL EXPERIENCE
UNIVERSITY OF ILLINOIS, Center for Advance Design, Research and
Exploration, Chicago, Illinois
Manufacturing Planning Strategist - Business Process Improvement. 2010 to
Present
Initiate and maintain relationships with manufacturers, assess their
challenges and opportunities to help them optimize their performance. Lead
these companies down a path of continuous improvement. Provide services in
one of more of the following areas: Strategic Marketing, Information
Technology, Strategic and Operational Planning, Lean Manufacturing and
Waste Reduction, Plant Layout, Process Optimization, Quality Management
Systems, Six Sigma, Supply Chain Development, etc.
OPEX CONSULTING, Detroit, Michigan: Business Process Improvement -
Operational Excellence
Private Consultant, 2009 to 2010
Provide business process improvement consulting and training solutions
using Lean Six Sigma Principles and Tools.
Utilize best in class techniques (process mapping, practical problem
solving, etc.) to improve operating systems, management infrastructure, and
mindset and behaviors.
. Retained by Tier-2 auto manufacturers (Astronetics, Liberty Tooling) in
Michigan to lead the downsizing of their Engineering/Manufacturing
operations
. Technical Advisor for a Medical Systems software (Avicenna Medical
Systems) company in Ann Arbor, MI responsible to provide Lean Sigma
solutions to improve the quality of care, information flow, and financial
efficiency
GATE GOURMET North America, Reston, Virginia: Company provides airline
catering services.
Revenue: $2.5 billion
Corporate Director of Operational Excellence, 2008 to 2009
Provided support to Area VP's, Regional Managing Directors, and Regional
OPEX Directors in the deployment of strategic Continuous Improvement
initiatives within U.S. operations. Worked in partnership with General
Managers and other functional leads in guiding lean efforts to spur the
ongoing rollout of best practices within the North American region,
including Material Management and Production Control, Safety, Quality, and
Delivery; and overall productivity improvements. Developed and facilitated
Lean Workshops and other training as required.
. Responsible for Corporate OPEX Roadmap Initiatives for 2009 with a
planned cost savings of $8.5 million based on the three phases of
Operational Excellence (Operating Systems, Management
Infrastructure, Mindset & Behaviors)
. Led cross-functional teams to implement continuous flow
manufacturing; 5S improvement; standard work; set-up reduction;
problem solving and rapid change Kaizen activities
. Provided and facilitated Lean Six Sigma training (DMAIC Kaizen
events) and coaching (formal and informal)
Position was newly created, and then eliminated due to broad corporate
layoffs (40%). (Excellent References)
TEMPUR PEDIC INTERNATIONAL, Lexington, KY: Manufacturer of Premium Bedding
Products. Annual
Revenue: $1.2 billion
Director - Global Quality Excellence, 2007 to 2008
Promoted, developed, and led this new public corporation in Lean
Manufacturing, Quality, and Customer Satisfaction
Methodologies to drive improvement of manufacturing systems, efficient new
product introductions, and Supply Chain
Optimization. Conduct quality management training. Manage and lead cross
functional teams (Customer Satisfaction
Council, Customer Problem Resolution Teams) in the areas on
manufacturing, sales, and field operations.
. Obtained ISO 9000:2002 certification at Corporate and Manufacturing
levels in less than six months with budget improvements of 50%
. Introduced New Product Introduction (NPI) process at the corporate
level with recorded product introduction savings of 30% for the
first year (2008)
. Planned and developed a training program based on Lean Manufacturing
methodologies (5S, Kaizen, 8 Wastes, etc) for manufacturing personnel.
Internal budget of $200,000 improved by 50% due to elimination of outside
trainers/consultants. (Excellent References)
ENDER R. ROA
870 BEDFORD ROAD, GROSSE POINTE PARK, MICHIGAN 48230 ? CELL: 313-***-****
? HOME: 313-***-****
********@***.*** ? Public Profile: http://www.linkedin.com/in/enderroa
OPEX CONSULTING, Detroit, Michigan: Business Process Improvement -
Operational Excellence
Interim Vice President of Operations and Engineering - Business Process
Improvement Consultant, 2005 to 2007
AMCO Water Metering Systems, Ocala, Florida: Water Meters Manufacturer
Breckenridge Tooling, Detroit, Michigan: Tier 2 Automotive Parts
Manufacturer
Astronetics, Detroit Michigan: Tier 2 Automotive Engineering Supplier
Promoted, developed, trained, and effectively facilitated enterprise-wide
development/improvement program at major corporations and suppliers.
Utilized continuous improvement tools and techniques (QMS, Lean, Six Sigma,
TOC). Led six direct reports, including a Director of New Products and
Managers in charge of Quality, Procurement and Supply, Customer Service,
Engineering, and Warranty. Conducted quality management training.
Challenged with: turning around a deficient quality and process engineering
organization to become more efficient and cost effective.
. Reorganized quality/engineering organization to support
internal/external corporate initiatives, resulting in a manpower
reduction improvement of 100K.Planned and implemented an operation
improvement manufacturing project with A.T. Kearney (consultant) to
identify potential opportunities for improvements. This included $2.3
million in planned and potential opportunities, which were identified
in the areas of operation improvement, optimization of production
indirect functions, order and inventory management, and structural
improvement. (Improvements are currently being implemented and will
continue for the next five years)
. Led teams in the training and deployment of Key Performance Indicators
(KPI) to achieve enterprise-wide improvements that resulted in cycle
time reductions and quality improvements, less inventory that
positively impacted budgets, profit position and material readiness
CHRYSLER CORPORATION, Auburn Hills, MI. (Held various progressive
positions from 1984 to 2005)
Plant Quality Manager - Lean Manufacturing Operations, Warren Truck
Assembly Plant, Warren, MI Annual
Revenues $6 Billion (2000 to 2005)
Responsible for the development, implementation, and monitoring of lean
quality systems (TPS) at production centers (Paint,
Body in White, Trim, Chassis, Final and Reprocess) at Warren Truck
Assembly Plant (overall operating budget $350
million and over 4000 employees. Accountable for data analysis and control
of plant quality indicators
Championed department SQDCM (Safety, Quality, Delivery, Cost, and Morale)
initiatives, which improved the product both at the plant and customer
level. Utilized Black Belt approach to problem solving by developing and
leading cross-functional product/process improvement teams
Successfully reduced warranty expense by 20% annually as a result of
quality initiatives
Senior Manager, Quality Management Systems and LSS Deployment: Corporate
Quality (1998 to 2000)
Implemented and managed ISO/QS-9000 systems at the assembly plant level.
Scheduled and oversaw formal ISO/QS-9000 internal assessments to ensure
compliance with quality management systems. Collaborated in the development
and implementation of the Production Part Approval Process (PPAP). This
included direct benchmark studies with global corporations and the sharing
of best practice knowledge with senior management and engineering
platforms.
. Spearheaded the successful implementation and certification of ISO-9002
requirements at Chrysler Windsor Assembly Plant
. Served as company representative in college recruiting/interviewing and
hiring engineers
Senior Manager, Customer Advocate Group: Service Engineering (1997 to 1998)
Oversaw engineers monitoring numerous quality, safety and comfort reports,
and surveys gathered from customers, dealerships, and fleet test vehicles
across North America. Determined and prioritized critical
design/performance issues; developed and presented proposed engineering
changes. Partnered with various engineering groups providing expertise in
prototype designs.
. Implemented a quality process (Customer Fast Feedback), currently being
used throughout the corporation, permitting design problems to be
identified and classified with more than a 700% time saving
ENDER R. ROA
870 BEDFORD ROAD, GROSSE POINTE PARK, MICHIGAN 48230 ? CELL: 313-***-****
? HOME: 313-***-****
. ********@***.*** ? Public Profile: http://www.linkedin.com/in/enderroa
.
Manager/Program Specialist, Product Engineering: International Operations
(1992 to 1997)
. Coordinated efforts of corporate engineering groups in the U.S. and
abroad. Negotiated product production processes in countries such as:
China, Indonesia, Egypt, Thailand, Malaysia, Venezuela, and Argentina.
Maintained warranty information and tracked parts. Complied with U.S.
regulations and trade agreements
. Led product coordination with Beijing Jeep Corporation on a $240 million
minibus program. Ensured U.S. regulations were met and copyright
protection was in place
Earlier Positions (Chrysler): Senior Program Engineer, Product
Design/Development Engineer (1984 to 1992)
Halliburton Corporation, Houston, Texas -Drilling Fluid Engineer (1980 to
1983)
EDUCATION & TRAINING
OAKLAND UNIVERSITY, Rochester, Michigan
Post-Master's degree in Business Administration (PMBA) - International
Business
WAYNE STATE UNIVERSITY, Detroit, Michigan
Master's degree in Industrial Engineering - Engineering Management
WAYNE STATE UNIVERSITY, Detroit, Michigan
Bachelor's degree in Chemical Engineering
CERTIFICATIONS
Executive Black Belt, Six Sigma, 5S, Kaizen, Kanban, ISO 9000/9002, TS-
16949, PPAP, JIDOKA, GD&T, PFMEA, DFMEA, CATIA, CADCAM, OSHA, REHS, PQIP,
Executive Training Kepner-Tregoe, and Executive Red X, etc.
Activities / AKNOWLEDGEMENTS / AFFILIATIONS
Featured in the Detroit Free Press (December, 1998) - "One of Greater
Detroit's rapidly advancing minority leaders and mentors.
LANGUAGES: Fluent in Spanish
AVAILABILITY: Immediate
RELOCATION REQUIREMENTS: Willing and able to relocate as required
Contact this candidate