Customer Service Insurance

Allison N. Riley

***** *. ********* **.

Blair, NE 68008

H. 402-***-****

C. 480-***-****

************@**********.***

Profile:

. Accomplished leader with over 25 years experience of wide ranging

responsibilities in all segments of the insurance industry with

special emphasis on Transportation and Transportation related lines of

business. Most recent experience is in Surplus Lines, however, prior

experience is in Standard Market Lines.

. Areas of expertise include Property, General Liability, Inland Marine,

Crime, Excess/Umbrella, Transportation (both trucking and non-trucking

exposures) Garage Liability, Dealers Physical Damage and Market

Segment Programs.

. Experience includes working extensively with both admitted and non-

admitted paper, underwriting, program administration, agency

relations, reinsurance, self-insurance, self insured retentions,

captives, reverse flow business, product development, product

implementation and new product management.

. Strong leadership presence coupled with excellent communication,

presentation and computer skills.

. Excellent motivator and coach ... innovative problem solver ...strong

customer service and client relations focus.

. Well-respected ... Creative ... Forward-thinking ... Analytical ...

Decisive ... Accountable ... Results oriented.

Professional Experience:

Walmart, Inc Omaha, Nebraska 8/11 to present

Sales Associate

Responsible for rotating and maintaining stock

Wise-Mack Mitsubishi Omaha, Nebraska_____3/11 to 6/11

Administrative Assistant

Temporary position - I was responsible for accounts payable, payroll

entries, ordering supplies and answering 11 lines of incoming calls.

Markel Insurance Company Blair, Nebraska 2007 - 12/6/2010

Executive Underwriter

I was hired in the Virginia office to design and implement their Garage and

Dealers Program. In April of 2008, Markel purchased an agency specializing

in Garage risks for retail agencies. I was relocated to Nebraska to

complete the implementation process for the wholesale end of the program.

. Designed and implemented the Garage Service Risks and Dealer programs

on non-admitted & admitted paper for implementation nationwide through

the use of General Agents.

. Authored all training materials and guidelines for use with the

service risks & dealers programs.

. Assisted in the set up of the online rating system and trained both

Company and Agency personnel in its use.

. Within 3 years brought the book of business from start up to $5mil

with a 24% loss ratio.

Scottsdale Insurance Company Scottsdale, Arizona 1994 - 2007

Underwriting Technician (Underwriter IV) - 2005-2007

. Designed and implemented the Market Segment Program for Auto Service

Risks on both admitted and non-admitted paper for implementation on a

nation wide basis.

. Authored and designed the underwriting guide, training manual,

applications, declarations pages and supplemental declarations pages

for the Market Segment Auto Service Risks program.

. Authored the current Garage Liability - Dealers program including the

underwriting guide and training manual.

. Authored and facilitated training programs for the Market Segment Auto

Service Risks and the Garage - Dealer programs. Presented to both

Company and Agency personnel.

. Since implementing the Market Segment Auto Service Risks Program and

reviving the Garage Dealer program, our writings in these areas have

gone from $300,000 to $8,500,000 in less than 18 months in my

territory alone.

. Monitor the market and make necessary adjustments to rates (on non-

admitted paper) and request the appropriate rate changes to be filed

for admitted paper.

Underwriter III - Brokerage - 1994-2005

. Researched the statutes and established the underwriting guidelines

necessary to enter the insurance market in the State of New York.

. Worked with a team of underwriters to develop the first package policy

used by Scottsdale Insurance Company in the Transportation Department

. Underwrote and monitored a nationwide program for couriers.

. Underwrote and monitored a nationwide program for non-emergency

medical transport risks.

Western Agricultural Insurance Company Phoenix, Arizona 1991 - 1994

Commercial Lines Underwriter

. Underwrote a profitable book of multi-line accounts ranging from farm

to industrial machinery accounts.

. Managed the rating staff

. Wrote training manuals and held training classes for the Company's

captive agency force.

. Prepared the existing book of business for a Department of Insurance

audit

American Hardware Mutual Insurance Co. Tempe, Arizona 1988-1991

Underwriting Assistant

. Assistant Underwriting responsibilities included rating and technical

issuance of all multi-line policies

. Training new staff in the branch office as well as other branch

offices around in California.

. Provided technical support for the Home Office

Education and Professional Designations:

. University of Wisconsin Eau Claire

. Associates in Underwriting designation received 1987

Additional Information:

. Participated as a part time faculty member of the Scottsdale Community

College system teaching INS 21, 22 and 23.

References will be made available upon request

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