Customer Service Supervisor

EDUCATION:

Fresno City College August **** -

***4

. Began required coursework for Associate of Science degree in

Nursing. Maintained a 3.0 G.P.A.

Clovis Adult School

June 1998

. Obtained a high school diploma

QUALIFICATIONS:

. Dedicated

. Hardworking

. Motivated

. Enthusiastic

. Excellent Communication skills

. Proficient typist

. Patient

. Willing to learn

. Respectful of authority

. Diligent

. Possesses an innate attention to detail

. Punctual

. Reliable

. Leadership skills

WORK HISTORY:

Tax Analyst July 2005 - September

2010

MuniServices LLC, Fresno, CA

. Maintained account management and processing of city documents;

including business license applications, business financial

records and tax payer statements for tax collection purposes

. Provided tax payer consultation within the call center,

maintained a high knowledge of local city business tax laws from

several cities and provided efficient information and customer

service

. Organized and consolidated weekly tax invoices and legal

documents prior to shipment to their respective cities

. Assisted in the collection and tax payer follow-ups with

respect to department goals

Supervisor: Rebecca Simonian Phone:

559-***-****

Store Manager March 2001 - March

2005

Footaction USA, Hanford, CA

. Managed store through motivation, teamwork, coaching, and

leadership

. Trained new employees on product knowledge and company

procedures

. Set goals for my employees in respect to revenue and services

. Recruited new employees to make store more efficient and set the

bar to a higher level

. Delegated duties and assisted in time management among employees

to keep operations running smoothly

. Assisted company auditor during store audits

. Maintained sales reports, inventory paper-work, employee files,

and operation files

Supervisor: Tammy Santillanes

Phone: 502-***-****

Audio Products Specialist March 1997 -

January 2001

Best Buy, Fresno, CA

. Provided customer service

. Achieved desired results with respect to revenue and services

. Completed daily tasks and duties to ensure operational success

of departments

. Assisted with the training process of new employees (product

knowledge and company procedures)

. Aided in daily customer evaluations of service

Supervisor: Rebecca Simonian Phone:

559-***-****

REFERENCES:

Lori Jalomo,

Phone: 559-***-****

Outbound Correspondence Supervisor, MuniServices, LLC.

Karina Plascencia MF, MA, PPS.

Phone: 559-***-****

Psychological Trainee

Randy Dryden,

Phone: 559-***-****

Executive Vice President of Operations, MuniServices, LLC.

Contact this candidate