Customer Service Sales
Resume:
YOLANDA DE PABLOS
*/* ***** ******, *** *HX, Edinburgh
Mobile: 075********
Email: abgr3p@r.postjobfree.com
Personal Profile
A reliable and trustworthy Tourism and Marketing Management Graduate
with 10 years experience in customer service including 2 years as a team
supervisor, plus 3 years as a volunteer. Willing to relocate, now
looking to secure an entry level role in the tourism industry.
Enthusiastic and conscientious, always gives 100% to all tasks
undertaken. A person who interacts with clients in a professional,
positive and friendly way and pays attention to detail.
Skills Profile
. Customer service - Delivers and appreciates the importance of a
good costumer experience, approachable and able to answer queries
confidently whilst being attentive to the needs of the customer as
proven through 10 years in customer service roles
. Communication - Highly developed communication skills both verbal
and written, able to communicate effectively with colleagues and
costumers of all ages from a wide variety of cultures and
backgrounds as proven through working in customer services and as
a social worker
. Selling - High sense of commerciality and ability to increase
turnover by active selling
. IT - Confident with Office applications: Word, Excel, Power Point;
email and the Internet, as well as social media platforms. Also
basic knowledge of Galileo Global Distribution System
. Languages - Spanish (mother tongue), English fluent (oral and
written), French (basic knowledge)
Education and Qualifications
. Bachelor of Arts with Second Class Honours (1st Division) in
Tourism and Marketing Management - University Medal Winner
Edinburgh Napier University 2011 -
2013
Modules included: International Marketing, International Tourism
Policy and Planning, Service Management, Live Project with
'Edinburgh Festivals', Marketing and Society, Leadership and
Innovation, International Destination Management, Marketing
Management in Practice, Honours Dissertation: Volunteer Tourism as
a Tool for Poverty Reduction
. HND in Tourism
Edinburgh College 2009 -
2011
Modules included: Marketing Planning in Travel and Tourism,
Planning and Sustainable Development in Tourism, Tour Operations,
Influences on the Travel and Tourism Industry, Managing an Event,
Visitor Attractions Operations, French for Work: Basic
Operational, Tourism Graded Unit 2: grade A
Retail Travel Practice, Applying Marketing Principles in Travel
and Tourism Industry, Air Travel, Providing Information on the
Scottish Tourism Product, Structure of the Travel and Tourism
Industry, IT, Creating a Culture of Customer Care, Tourism Graded
Unit 1: grade A
. Degree in Social Work
Universidad Complutense de Madrid, Spain 1997
- 2001
Employment Summary
. Sales adviser Nov 2014
- January 2015
Debenhams, Edinburgh
Exceptional customer service in the Home Department; cashier tasks;
replenishment of the products; tiding up the shop floor to maintain the
high standards of the company and increase profits
. Seasonal visitor services advisor
VisitScotland, Edinburgh May 2014
- August 2014
Welcoming and providing visitors with accurate and attractive
information about Edinburgh and Scotland, booking accommodation and
tours, selling tickets and retail support, to create a perfect
experience in the country and maximise the staying and spending in
Scotland
. Sales advisor
H&M, Edinburgh Oct 2009
- May 2014
Excellent customer service on the shop floor, fitting room and cash
registers to maximise sales; cleaning rail and tidying up ensuring the
high standards of the company; delivery process; control of the stock;
display of garments on the floor shop to attract customers and increase
sales
. Room attendant
Apex Hotels, Edinburgh June -
Aug 2009
Responsible for cleaning guest rooms and replenishing amenities to
deliver an excellent experience while managing guest requests in a
timely manner
. Sales assistant
PC World Stores, Madrid Dec 2008
- Jan 2009
Serving and advising customers about different financial options to pay
for the products; helping customers to find the right product for them;
replenishment of the products
. Receptionist
Mexx Southern Europe, Madrid Sept -
Nov 2008
Welcoming and greeting clients, arranging couriers, answering and
forwarding phone calls, sorting and distributing post, emails and faxes;
recording and updating databases
. Clerical assistant
Euromaster, Madrid May - July 2008
Recording and updating clients bills, dealing with suppliers and
customers, paperwork, filing, answering the phone
. Sales assistant/assistant manager
H&M, Madrid Dec 2003 - May
2008
Similar to the tasks at H&M Edinburgh, plus supervising a team of up to
10 people; organisation of the daily tasks of my department;
professionally and politely serving customers and solving customers
problems; motivation of the staff
. Clerical assistant
Carrefour Supermarkets, Madrid Apr - Oct
2003
Recording and updating the database, dealing with suppliers and problem
solving, paperwork, filing, answering the phone
. Social worker (work placement) July -
November 2000
Department of International Adoption, Madrid Institute for Child and
Family, Madrid
Evaluating the suitability of the family for adoption; elaborating
psychosocial reports; home visits and interviewing the potential
parents; briefings with clients; review and or approval of external
reports; reporting refusals; providing changes of country; offerings of
children to the new home
Voluntary experience
- Social mediator: giving advice and information to immigrants about
work and social resources; elaborating CVs and covering letters;
telephone follow-up; interviews; development of social,
educational and job resources directory; searching for jobs.
"Movimiento por la Paz, el Desarme y la Libertad". Madrid, Spain
2002
- Visiting HIV/AIDS patients in the hospital. "Solidarios para el
Desarrollo". Madrid, Spain 1998/1999
- Offering information about the negative effects of drugs in
youngsters. "Fundaci n de Ayuda contra la Drogadicci n" (FAD).
Madrid, Spain 1995/1997
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