Sales Manager

ARTIS T. WHITE JR.

Phone: 972-***-**** Email: abgr3a@r.postjobfree.com 12894 Gardendale Dr

Frisco, TX 75035

Skills

Strategic Planning Budgeting/Forecasting P/L Responsibility Process & Procedure Development Multi-Site

Operations Start-Up Operations Training & Team Building Brand Awareness Solution Selling Revenue

Increase

Summary

A proven Sr. Operations Manager who has demonstrated the ability to lead diverse teams of professionals to new levels

of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments. Strong

technical and business qualifications with an impressive track record of more than 15 years of hands-on experience in

strategic planning, business unit development, project and product management, and system engineering strategies.

Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential

opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues,

and improving customer service offerings.

PROFESSIONAL EXPERIENCE

Bank of America (Fort Worth, TX), 2005-present

Vice President - Call Center Site Leader

Provide strategic leadership and support to a team of more than 600 employees. My responsibilities include

identifying gaps in performance and working in concert with cross-divisional teams to develop processes for

improvement.

Developed a successful performance module (P.A.C.E.) targeted at assisting challenged performers with

increasing their overall performance through a specialized coaching program

Achieved or exceeded all aspects of performance management including budget, headcount, productivity, quality,

and customer satisfaction

Created positive culture and environment for the organization through effective leadership and driving for results

Effectively increased Customer Satisfaction from 67% Satisfied to over 85% satisfied in a 12 month period

Created and streamlined hiring practices of new employees to include call simulation assessments, job profiling,

enhanced job fair tactics and improved interview question focusing on behavioral experience

Created and launched a New Hire relationship building program to assist with lowering employee attrition and

increasing our positive culture and environment. As a result employee attrition decreased 15%

AS New Business Services (Mesquite, TX), 2004-2005

Consultant/Owner

Call Center Consulting business working with call center start-ups to assist with design and program implementation.

Secured contracts with Girls and Boys Town (Omaha, NE), System ID (Dallas, TX), Voyager Learning (Dallas, TX)

CO), TXU (Dallas TX).

ARTIS T. WHITE JR. RÉSUMÉ – 2

PAGE

PROFESSIONAL EXPERIENCE (Continued)

Prism Communication (Dallas, TX), 2000-2004

Sr. Sales Director

Developed a business plan and initiated programs to support the start-up of an Inside Sales revenue channel.

Negotiated contracts with service bureaus to provide telemarketing and verification services; measured performance

and distributed volume to vendors based on Key Performance Indicators. I was directly accountable for all aspects of

inbound/outbound telesales Multi-site operations and staffing, providing leadership to a team of more than 250

employees supporting $50 million in annual revenue. I also managed budgeting ($6.2-million P&L), staffing,

compensation plan development, and overall efficiencies.

Averaged 150% of quotas, while simultaneously exceeding quality standards

Increased productivity 25% by introducing a predictive dialer and contact management system technology

Directed an Inside sales group with a 70% contact rate and a 35% sales close rate

Developed a comprehensive and highly successful sales lead referral program, which increased revenues by 27%

Excel Communications, Inc. (Dallas, TX), 1996-1999

Call Center Supervisor / Acting Manager

I was charged with successfully developing and providing leadership to a 50-member team and to 3 management

personnel. I participated in the development of standards to maintain reporting quality, efficiency, and data. I also

assisted in developing quotas and compensation plans.

Exceeded sales quota by 140% annually for two consecutive years

Developed training curriculum for the telesales retention program

Recognized as Top Supervisor of the Year for two consecutive years

Oncor Communications (Dallas, TX), 1993-1996

Sales Manager

I provided strategic direction and leadership for a 300 seat outbound sales call center. My team was charged with

increasing sales while also expanding customer base. Conducted quarterly sales meetings, developed goals, and

coordinated all local, regional, and national training efforts. Conduct market surveys and identify / optimize business

opportunities. Develop programs to create brand awareness and oversaw all company-directed promotional activities

within the sales organization.

Empowered staff and built a focused and loyal sales management team that consistently generated higher-than-

budget sales

Delivered 120% divisional goal attainment, $2+ million over objective

Boosted margin 32% over prior year's performance

Generated highest division-wide gross profit per headcount at $46,000

Transformed inexperienced sales teams into quota-achievers, with nearly 80% exceeding Q3 and Q4 quotas

Sprint Communications (Kansas City, MO), 1989-1992

Commercial Outbound Sales Representative

I exceeded all sales quotas and quarterly objectives while providing customers with long distance solutions for their

business.

EDUCATION

2

University of Arkansas, Pine Bluff, Arkansas

B.A., Communications (1989)

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