GORDON R. KITCHENS

**** ***** ****** • Columbus, Georgia 31907

706-***-**** • abgr2m@r.postjobfree.com

Problem Resolution Specialist

Results-focused operations leader, MBA, and Six Sigma Green Belt with extensive experience in

supply chain management, operations management, project management, and team leadership for

such transportation industry leaders as FedEx and UPS. Proven record of initiating and leading

initiatives to drive continuous process improvements, particularly in the areas of transportation,

logistics, and related technologies. Strategic thinker adept at conducting in-depth analyses of such

key business factors as root causes and industry trends to identify opportunities to enhance

operational efficiency. Areas of expertise:

Operations Management • Supply Chain Management • International Transportation Logistics

Strategic Analysis & Problem Solving • Full Cycle Project Management

Continuous Process Improvement • Root Cause Identification • Trend Analysis

Carrier Rates & Pricing Comparisons • Shipping & Receiving • Distribution • Purchasing

Managerial Leadership • Cross-Functional Collaboration • Team Building & Coaching

PROFESSIONAL EXPERIENCE

INDEPENDENT LOGISTICS & OPERATIONS CONSULTANT,

Columbus, Georgia • 2005-Present

Provide subject matter expertise in global supply chain management, logistics, and operational

improvement solutions for various clients. Conduct reviews and analyses of client freight contracts

and pricing, including domestic and international freight pricing agreements, to optimize global

supply chain performance.

• Simultaneously pursued and completed studies towards a Master of Business

Administration.

• Acquired Six Sigma certification.

FEDEX, Columbus, Georgia • 1996-2005

Account Executive

Served as the chief FedEx point of contact for client supply chain operations teams, assessing all

manner of domestic and international shipping challenges to identify and develop robust solutions for

optimizing logistics. Managed key accounts across a broad field of industries. Conducted

customized client training programs to promote customer knowledge and confidence in handling the

intricacies of domestic and international shipping documentation and in identifying the correct

harmonized codes to classify shipments for customs purposes.

• Established a strong record of delivering significant client cost reductions by implementing

systems to dramatically lower shipping errors.

• Awarded the elite Presidents Club Award for outstanding performance in streamlining client

supply chain and logistics operations.

• Honed recognized expertise in addressing the unique supply chain management issues

inherent in such diverse fields as textiles, financial services, medical devices, automotive, and

manufacturing by effectively servicing a large, complex account portfolio.

GORDON R. KITCHENS • Page 2 • abgr2m@r.postjobfree.com

FEDEX (continued)

• Played a leadership role in resolving operational redundancies following a major corporate

realignment, achieving improved communication and synergies between FedEx Ground and

FedEx Express operational systems.

• Boosted FedEx’s position in the local express shipping market by launching a competitive

analysis examining customer access to services, developing and securing approval for a

strategic recommendation, and collaborating with the operations team to relocate targeted drop

boxes to maximize customer convenience.

ADDITIONAL EXPERIENCE

UNITED PARCEL SERVICE (UPS), Blytheville, Arkansas

Reload Supervisor / Hub Supervisor

Progressively promoted from driving the performance and efficiency of a 10-member hub team to

directing operations of a 20-member small package transportation unit. Trained, coached, and

mentored team members with a focus on continuous process improvement to drive accuracy and

service quality.

• Increased reporting accuracy 40% while decreasing billing errors and achieving greater

customer satisfaction levels by uncovering and resolving core issues with the manifest

procedure.

• Skyrocketed the critical “small sort bypass percentage” metric from a low of 13% to a record

53%, driving efficiencies through the downline by reducing the number of package handles.

• Developed strong knowledge of shipping issues surrounding hazardous materials and illicit

drug trafficking, collaborating closely with both local law enforcement and Department of

Transportation officials to ensure consistent compliance with all relevant regulations.

• Increased the hub’s delivery accuracy a landmark 50% with an innovative training program

dedicated to improving sorter capabilities in learning and remembering key package information.

CAREER NOTE: Additional role as Driver Manager for HAROLD IVES TRUCKING. Details available

upon request.

EDUCATION & TRAINING

Master of Business Administration in Global Management

University of Phoenix, Online Degree Program

Bachelor of Business Administration in Sales & Marketing

University of Memphis, Memphis, Tennessee

Six Sigma Green Belt

Professional development training including courses in:

MS Access • Various Propriety Transportation Management System (TMS) Software Applications

SQC & Process Capability Analysis • Cargo Equipment

Management • Employee Relationships • Communication

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