Customer Service Human Resources
Resume:
Nicholas Jarosz
**** ******* ***** . ******, ** . 64804
**************@*****.***
OVERVIEW
Over 10 years of various administrative, leadership and safety experience
with a reputation to evaluate current administrative processes and
recommending improvements resulting in a more efficient and streamlined
process. A pragmatic and focused individual referred by others as the "go
to guy" for my wealth of knowledge of applicable policies, procedures and
regulations, in addition to proficiency level within the Microsoft office
suite. A proven and VERIFIABLE record for:
-ACCURACY. Flawlessly tracked 2490 flight hours with zero discrepancies
resulting in a 10% increase in the flight hour program and identified as
the lowest error rate in the corporate headquarters office.
-EFFICIENT. Created a single package of standard human resource and pay-
related forms utilizing the mail merge function. This streamline a process
that normally took approximately 1 hour to 15 minutes and significantly
improved readability, and accuracy of data received
RESOURCEFUL. Renovated the flight publications and navigational chart
library and revised the inventory. Resulting in removal of excess aviation
publications/charts and ordering over 8300 publications/charts required to
meet operational needs
INGENUITY. Created numerous Microsoft Access databases all throughout my
career each having the ability to enter, retrieve, query and report data.
These enabled data be tracked in separate tracking systems to be
consolidated in one place which resulted in a more efficient and accurate
system.
PROFESSIONAL EXPERIENCE
FEMA, Jun 2011 - Oct 2011
ADMINISTRATIVE SPECIALIST, Provide administrative support as a project
clerk on an approximate $161M schools project in coordination with the
Federal & State government & Senior School District Officials. Created,
implemented and maintained an administrative system. Prepared agendas,
attend meetings, take notes; create meeting minutes; create forms utilizing
MS Word and Adobe; log & track various documents; create, complete and
submit various reports; coordinate with other team members and departments
to gather information; maintain 3 calendars for meetings, vacations, and
training; trained 2 administrative assistance in the fundamentals of record
keeping and serialization; review emails, and take notes, for or regarding
the applicant, supervisor, & senior staff meetings.
US Navy, Jul 2001 - Apr 2011
PERSONNEL SPECIALIST. Maintains military personnel financial records,
including payroll, travel allowances, and reimbursements; performs related
computations; prepares related reports; trains counsels evaluates and
supervises military personnel with high degree of confidentiality. Performs
routine office, receptionist, and customer service functions; data
management of files, manuals and documents; prepares and maintains
personnel records, using Microsoft Excel, Word, and PowerPoint; operates
office equipment; prepares reports and correspondence, travel, and other
personnel documents; applies Navy regulations in computation of pay,
deductions, and reimbursements; applies Navy regulations in the preparation
of leave records; and verifies and processes dependency applications and
leave documents.
HUMAN RESOURCES.
Provided support in multiple human resource disciplines including employee
relations, pay and compensation, employee benefits and classification.
-Flawlessly process paperwork for new employees and enter their information
into the payroll system.
-Troubleshoot and resolve complex career and pay discrepancies and follow-
up as needed.
-Compile employee time, production, and payroll data from time sheets and
other records.
-Explain company personnel policies, benefits, and procedures to employees
or job applicants.
-Classify employees based on qualifications, training, experience, and
needs of the organization
SECRETARIAL
Provided secretarial support for different levels of management including
executive level as a team member.
-Draft, read, review, correct, log and route various correspondence and
employee awards.
-Answer telephones and give information to callers, take messages, or
transfer calls to appropriate individuals.
-Compose, type, and distribute meeting notes, routine correspondence, and
reports.
-Retrieve, prepare, and distribute incoming/outgoing mail.
-Research, create, book, and provide transportation
documentation/arrangements for departing employee and family members.
OFFICE AUTOMATION
Provided daily office automation support.
-Operate office machines, such as photocopiers and scanners, facsimile
machines, voice mail systems, and personal computers.
-Review files, records, and other documents to obtain information to
respond to requests.
-Complete work schedules, manage calendars, and arrange appointments.
-Review files, records, and other documents to obtain information to
respond to requests.
-Provide daily customer service via email, phone, fax or personal
appearance
TRAINING & DEVELOPMENT
1/2010 Personally Identifiable Information
10/2009 Managers Internal Control Program Training for Managers
7/2006 Work Center Supervisor Leadership Course
6/2005 Basic Presentation Structure
5/2005 Enhancing you Listening Skills
5/2005 Leading Change from the Front Line
11/2002 Basic Leadership Course
AWARDS
Navy and Marine Corps Achievement Medal, March 9, 2009
Awarded for display exceptional technical expertise, meticulous attention-
to-detail, processing over 3800 travel-related pay, documentation and
arrangements
Joint Service Achievement Medal, March 24, 2008
Awarded for my administrative skills and positive attitude in processing
800 awards, staff actions, and correspondence in a timely manner
Navy and Marine Corps Achievement Medal, March 1, 2005
Awarded for maintaining over 225 military personnel official records,
paying more than 8,000 pay periods, executing 250 performance evaluations,
processing over 50 awards and over 500 sets of orders. Additionally,
contributing to the organization of receiving the ADMIN Excellence award.
Other Awards
-Joint Meritorious Unit Award (2), December 2009 / April 2008
-Iraqi Campaign Service Medal, August 2008
-Overseas Service Medal, August 2008
-Marksmanship M16 Rifle Award, August 2007
-Global War on Terrorism Service Medal January 2005
-Marksmanship 9mm Pistol Award January 2004
-National Defense Service Medal September 2001
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