Customer Service Real Estate
Resume:
M aryanne Spekhardt
F lemington, NJ 0 8822
C ell: 9 08 -581 -6821
E -Mail: ************@*****.***
C areer Overview
Energetic and reliable, skilled with working with a diverse group of people. Hard-working,
m ulti -tasking with outstanding telephone, scheduling and documentation skills. Excellent
communication and computer skills; ability to work independently or as part of a team to meet
p roject deadlines; with a high level of adaptability.
Skill Highlights
Administrative support Customer Service
q
Meet deadlines Customer support
q
Schedule management Microsoft Word
q
Meets/exceeds goals F iling
q
Self -starter Microsoft Outlook
q
Attention to detail Telephone skills
q
Microsoft Office skills T ime Management
q
Publisher C lient Relations
q
Core Accomplishments
Administration
q Performed administration tasks such as filing, developing spreadsheets, faxing reports,
p hotocopying collateral and scanning documents for inter -departmental use.
Data Entry
q Reviewed and updated client correspondence files and scheduling database.
Payroll Assistance
q Assisted with payroll preparation and entered data into cumulative payroll document.
Human Resources
q Recorded and filed employee benefit, salary and annual evaluation information.
Employee Management
q . Policy Development
q Developed and implemented employee manual outlining all proper business
procedures and office policies for instructors.
S cheduling
Organized instructor class schedules
q
Facilitated onboarding of new employees by scheduling training, answering questions
q
and processing paperwork.
Customer Service
q Handled customers effectively by identifying needs, quickly gaining trust, approaching
c omplex situations and resolving problems to maximize efficiency.
Professional Experience
M ay 2007 t o Coldwell Banker Residential Brokerage
Current F lemington, NJ
Real Estate
Successfully resolved numerous customer issues per transaction. Drafted and prepared most of
own advertising material and correspondence in a timely, consistent manner. V erified and
logged in closing deadlines for the attorney's as well as my clients. C ommunicated with
numerous attorney's, agents, mortgage rep's, on a daily basis as well as reaching out to
inspector's, appraiser's and contacted the appropriate person that was needed to repair any/all
inspection issues.
Negotiated sale price, contract issues & inspection issues with other agents, in turn, I was
successful in guiding my clients to the closing table.
Attended numerous continuing education classes on a yearly basis to keep up with current
licensing rules & regulations.
A pril 2001 t o HealthQuest of Hunterdon
Current F lemington, NJ
Group Fitness Instructor
Received numerous certifications to instruct many different types of classes.
Attended numerous continuing ed classes to maintain these certification.
R eceived outstanding reviews on performance evaluations, ie: dependability, attendance,
flexibility, communication skills, teamwork & clients services, job skills & anticipating needs!
January 2005 t o HealthQuest of Hunterdon
M arch 2007 F lemington, NJ
S ales Associate/Member Services
Assisted in all areas of administrative work including data entry, receptionist duties, file
o rganization.
Responsible for meeting and greeting new clients. T ouring the facility and informing them of
a ll amenities involved with the facility.
Achieved highest sales on a monthly basis.
C ommunicated with clients via phone, email and in person to obtain appointments with new
prospects.
Communicated with current clients via phone, email and in person to resolve any issues while
m aintaining a positive and pleasant attitude.
February 2004 t o Health Quest of Hunterdon
M arch 2006 Flemington, NJ
Group Fitness Assistant Director
M anaged daily office operations. Prepared folders and maintained records of newly hired
instructors.Supervised and trained new instructors on facility operations, payroll systems.
Prepared and managed payroll for more than 50 instructors.Responsible for making sure all
class (over 150/wk) were covered.
Education
Union County College
Cranford, NJ, U nion
Business
H igh School Diploma
2 years college
Microsoft Office training
Continuing Education Classes
Specialized Training classes
5 specialized class certifications
Graduate of Floyd Wickman Star Makers
Graduate of Pro Start Real Estate Training
Contact this candidate