Manager Customer Service

CURRICULUM VITAE

Professional Objective

A challenging position with a respectable institution that will effectively

utilize my expertise and experience.

Personal-Data

Name: Nizar Issam El Ali

Address: Beirut- Lebanon

Telephone: 009**-*-******

Email: **********@*******.***

Birth date: 24/2/1976, Beirut

Nationality: Lebanese

Marital Status: Married

Qualification Highlights

0. Eighteen years of experience as a chef in the restaurant and caf

business.

1. Self motivated team player. Proven ability to work in both independent

and team environments.

2. Excellent communication, interpersonal and intuitive skills.

Education and Trainings

3. Basic Food Safety in Advance, GWR, 2009 (Beirut, Lebanon)

4. High Quality Training, Hygiene in the Kitchen, pizza hut, 1998

5. Kitchen Management, Production, Hygiene, Presentation, hard rock,1996

(Beirut, Lebanon )

6. Baccalaureate Technique, CMC Institute of Technology, 1994-1996 (Beirut,

Lebanon)

7. Basic Manager Training, Food Production & Hygiene, pizza hut, 1994

(Beirut, Lebanon )

Computer literacy

Windows, word, excel, Internet browsing.

Employment History

Co owner of Hamra Gate diner & lounge 2011 -

present

Executive chef of hamra gate.

Chef Presenter, Sabah Al Nour, Al Aan TV 2011 - Present

Food Consultant, Taxi Diner

2010 - 2011

. Preparing to launch Bliss branch

. Redesigning the preexisting menu

. Creating a delivery system in Achrafieh branch

. Created job description for each staff member

. Responsible for recruiting staff and providing the necessary

trainings, (man to man section trainings, preparation system training,

quality control training)

. Caters for all the events sponsored by Taxi diner (ex: Timbaland

concert at Marina, Dbaieh, Al Shatour Yirbah in July,2010)

. Launched Achrafieh branch in April, 2010

Co-host, Jehze Lal Jeze, Al Aan TV 2007 - 2010

Chef Presenter, Bayti, Al Aan TV 2008 - 2010

Operation Kitchen Manager, Crepaway - Lebanon Feb 2009 - 2010

. Operational Management: organizing stock and equipment, ordering

supplies, and overseeing building maintenance, cleanliness and

security;

. Financial Management: planning and working to budgets, maximizing

profits and achieving sales targets set by head office, controlling

takings in the restaurant, administering payrolls, etc.;

. People Management: recruiting new staff, training and developing

existing staff, motivating and encouraging staff to achieve targets,

coordinating staff scheduling and rotas;

. Working to ensure standards of hygiene are maintained and that the

restaurant is complying with relevant health and safety regulations;

. Ensuring high standards of customer service are observed at all times;

. Implementing, and instilling in their teams, company policies,

procedures, ethics, etc.;

. Handling customer complaints and queries;

. Devising and marketing promotional campaigns;

. Preparing reports and other performance analysis documentation;

. Reporting to and attending regular meetings with area managers or head

office representatives;

. Establishing relationships with the local community and undertaking

activities which comply with the company's corporate social

responsibility programs.

Executive Chef, Crepaway, Zalka 2008 - 2009

Launched Crepaway, Zalka (New Branch)

Executive Chef, Crepaway, Bay 183 (summer branch), Jbeil 2008

Executive chef, Crepaway ABC, Achrafieh 2006 - 2008

Executive Chef, Crepaway, Kuwait 2004 - 2006

8. Involved in reopening the business, controlled the cost, trained the

staff, helped in saving the place from closing

9. Opened a new branch in Kuwait called Diva's

10. Responsible for about 90 employees operating lunch and dinner

11. Responsible for both the central kitchen and the service kitchen

Kitchen Manager, IL Forno Romano -Beirut, Lebanon 2003 - 2004

12. Participated in opening the business that included furniture, employing

and training staff.

13. Responsible for the renewing of the menu.

14. Checked that all staff were observing Hygiene, Health and Safety Rules

and Regulations and carrying out day-to-day cleaning in the kitchen.

Kitchen Manager, Silver Screen - Beirut, Lebanon 2002 -2003

15. Participated in opening the business that included furniture, employing

and training staff.

16. Carried out spot checks on deliveries, to ensure stock was being

correctly checked in and stored away neatly in correct stock rotation.

17. Checked accuracy of weekly consumption, investigated and acted upon any

anomalies.

18. Ensured the facilities were always clean and presentable.

19. Checked that all staff members were observing Hygiene, Health and

Safety Rules and Regulations and carrying out day-to-day cleaning in the

kitchen.

20. Ensured effective communication with all agents and suppliers of food,

as required.

21. Achieved improvement by identifying new ways in which the kitchen could

be developed.

Assistant Kitchen Manager, Sports Caf - Beirut, Lebanon 1998 - 2002

22. Carried out spot checks on deliveries, to ensure stock was being

correctly checked in and stored away neatly in correct stock rotation.

23. Checked accuracy of weekly consumption.

24. Ensured the facilities were always clean and presentable.

25. Checked that all staff members were observing Hygiene, Health and

Safety Rules and Regulations and carrying out day-to-day cleaning in the

kitchen.

Chef de Parti, Hard Rock Caf - Beirut, Lebanon 1996 - 1997

Assistant Kitchen Manager, Pizza Hut - Beirut, Lebanon 1994 - 1996

Helped in Launching AUB, BUC (Formerly LAU), Raouche', and Hamra branches

Chef de parti, Pasta Di Casa - Beirut, Lebanon 1993 - 1994

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