Customer Service High School
Resume:
Gloria Arellanes
Phoenix, AZ 85029
Qualifications: I have over thirty years experience in the insurance industry. I have extensive knowledge of
property claims, bodily injury claims and property damage estimation and evaluation. I excel in providing
superior customer service to the companies and clients in which I have represented.
August 2011 to present Infinity Insurance Company.
Complete investigation of first party claims liability, property & casualty
Processing claims information and taking recorded statements
Negotiating bodily injury settlements
August 2005 to March 2010 Ameriprise Auto & Home
Complete investigation of first party claims liability, property & casualty (MP, PIP)
Processing claims information and taking recorded statements
Negotiating bodily injury settlements
August 2002 to August 2005 California Casualty Phx., AZ Claims Adjuster
Complete investigation of first party claims liability, property & casualty (MP, PIP)
Processing claims information and taking recorded statements
Negotiating bodily injury and property settlements
August 2001 to August 2002 Mosher Administrative Services Phx., AZ
Claims Representative
Complete investigation of first party claims liability, property & casualty (MP, PIP)
Processing claims information and taking recorded statements
Negotiating bodily injury settlements-Total loss vehicles
Wrote estimates auto & property Mosher Adjustment storm duty
May 2000- August 2001 Foremost Insurance Company Phx. AZ
Resident Claims Representative
Complete investigation and evaluation of homeowner property damage
Property damage appraisals using the R. S. Means Program/SIMSOL
Issuance of repair estimates and field checks
October 1998 –May 2000 Safeco Insurance Company Phx, AZ
Resident Claims Representative
Writing Auto (total loss vehicles) and Property repair estimates.
Issuance of repair estimates and field checks
Safeco Ins. Co. purchased American States Ins. Co. in 1998
June 1990-October 1998 American States Insurance Phx, AZ
Multi-Line Claims Representative
Complete file handling of auto, homeowner and commercial claims
Review all automobile and homeowner estimates/Marshall & Swift
Counseled on pretrial settlement conferences and dispositions
Bilingual interviews and statement taking
Skills:
Able to work independently or with a team/group. Capable of organizing and prioritizing job assignments
Bilingual- Fluent in Spanish
Education: Trevor Browne High School Phoenix, AZ
1971-1975 High School Diploma
Notary- State of Arizona
Licensed as a Property/Casualty Adjuster
Multi-Line Rater Certification
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