Manager Customer Service

WILLIAM PLACHETKA Home: 262-***-****

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EDUCATION:

Pharmacy: University of Wisconsin, Madison: Bachelor of Science Degree in Pharmacy

Conferred May 1977.

Undergraduate: University of Wisconsin, Milwaukee: Pre-Pharmacy Program, 1972-1974.

EXPERIENCE:

8/1/2012 to 9/18/2012: Director of Pharmacy (interim): Whidbey General Hospital, Coupeville, WA.

• Liaison with all management staff, nursing staff and each department manager to ensure

accurate and timely delivery of pharmacy services.

• Meditech install, CPOE, barcoding, electronic MAR, Omnicell: staff and nursing guidance and education; update

pharmacy and nursing P&P’s pertaining to these systems.

• DOH Pharmacy Board inspection: bring pharmacy and nursing areas into compliance.

6/2011-3/2012 PHARMACY OPERATIONS MANAGER: Swedish Medical Center.

Issaquah, WA.

• Supervised daily pharmacy operations, including inpatient, outpatient,

cancer center, and anti-coagulation divisions

• Established protocols to ensure adequate staffing

• Maintained adequate supply levels for anesthesia and crash carts

• Inspected anesthesia, crash and hypothermia carts for expired

medications

• Inspected medication rooms for expired medications

• Attended daily safety meetings

• Attended daily pharmaceutical buyer meetings

• Attended monthly MVOT, pharmacy management, and pharmacy

operations meetings

• Trained pharmacy staff to use Simplify 797 computer program

• Maintained Pyxis safe inventory and printed daily Pyxis reports

• Maintained nursing units’ Pyxis inventory

• Investigated controlled substance discrepancies

• Worked with pharmacy buyer and lead pharmacy technician to maintain

pharmacy inventory

• Established operating procedures for TGRX automated packaging

machine

• Trained pharmacy staff to use TGRX

• Worked with infusion center nurses to ensure timely delivery of

intravenous fluids to their patients

• Performed additional duties as assigned by Pharmacy Director

3/2009-6/2011 CLINICAL PHARMACIST: Olympic Medical Ctr. Port Angeles, WA.

• ICU, CCU, Medical/Surgical Floors

• Entered orders

• Consulted with physicians and other professional personnel

• Collaborated with respiratory therapists, nurses, and dietitians

• Anti-coagulation patient discharge consultations

• Daily anti-coagulation monitoring

• Validated narcotic counts on PYXIS dispensing cabinet

• Central Pharmacy

• Confirmed IV and central pharmacy technicians work

• Provide assistance and guidance to technicians

• Entered orders

• Verified physician orders and entered into MEDITECH

• Reviewed physician orders for compliance with appropriate patient

care standards

• Compounded chemotherapy parenteral medications

• Entered orders for TPN and PPN orders for technician

compounding and verified final product

• Filled paramedic and clinic medication requisitions

• Cancer Center

• Entered orders

• Confirmed pharmacy technicians compounding of parenteral

chemotherapy

• Verified appropriate chemotherapy administration with nursing

staff

• Maintained medication inventory

• Clinical Duties

• Collaborative practice agreement for dosing and monitoring

antibiotic therapy and other therapies involving renal excretion of

medications

• Anti-coagulation monitoring and adjustments

• Review all medication orders for appropriate care standards

• Prepare medication for emergency department, short stay clinic,

obstetric unit and pediatric unit

• Planned and presented public service seminar for safe use of

medications by seniors

11/2005-1/2009 CLINICAL PHARMACIST: Sun Health-MediSun. Sun City, AZ.

• Maintain MediSun formulary

• Provide P&T committee with appropriate clinical and economic data

necessary to make formulary decisions

• Act as a clinical pharmacy resource for network physicians,

MediSun members, MediSun disease management programs,

MediSun customer service personnel, and Sun Health internal

partners

• Manage all MediSun clinical pharmacy programs including MTM

programs

• Assist Administrative Director of Clinical Pharmacy and Part D

services in performing all CMS mandated activities, including, but

not limited to:

• Quality management

• Utilization management

• Formulary management

• Grievance and Appeals

• Medicare Part D compliance activities

• Assist Administrative Director in PBM liaison functions

• Serve as educator and training resource to MediSun departments and

personnel

• Supervise clinical and operational activities of pharmacy staff

• Frequent guest speaker for various support groups, including restless

legs syndrome, ostomy support, chronic pain, etc.

• Regular presenter of Healthy Heart program

07/2001-1/2008 PRECEPTOR

• Midwestern University

• University of Minnesota

• Arizona State University

07/2001-11/2005 PHARMACY MANAGER: Walgreens, Phoenix, AZ.

• Manage pharmacy operations and prescription dispensing

• Manage pharmacy staff scheduling and performance

• Perform inventory control functions

• Review insurance company audits

• Liaison between pharmacy and store management

• Monitor staff compliance with education and licensor requirements

• Patient consultation

• Prepare and dispense prescriptions

05/2001-07/2001 STAFF PHARMACIST: Walgreens, Phoenix, AZ.

• Prepare and dispense prescriptions

• Patient consultation

1998-2001 STAFF PHARMACIST, Inpatient/Outpatient: Willliam S. Middleton

Veteran’s Administration Hospital, Madison, WI.

• Inpatient and outpatient pharmacist

• Patient consultation

• Electronic order verification

• Prescription dispensing

• Renal function monitoring

• Scheduling task force

1980-2001 PRECEPTOR

• University of Wisconsin, Madison

• State of Wisconsin Pharmacy Internship Board

1980-1998 PHARMACY MANAGER: Group Health Cooperative, Madison, WI.

• Drug Utilization Review- monitor prescriptions for adherence to

formulary; advise prescribers of variances and alternatives; review

pharmacy records for compliance, duplicity of medication and chronic

therapy based on medication class and therapeutic index; and adjust

computer cost data based on current drug prices

• Determine and monitor patient drug benefit status and limits

• Review medical journals, newsletters and Internet sources for up-to-date

medication information; draft memoranda and newsletters for the

provider, nursing staff and pharmacy staff regarding disease states and

treatment trends

• Review Health Education Department publications for accuracy of

recommendations

• Provide and support direct interaction between pharmacy and all clinic

departments to ensure a favorable working environment

• Review articles and data for presentation to formulary and P&T

committees

• Advise providers and pharmacists regarding prescribing limits

established by formulary or plan guidelines

• Write articles for the spring and fall subscribers’ newsletter

• Monitor staff pharmacists’ adherence to formulary and plan quantity

limitations per prescription

• Manage pharmacy operations and prescription dispensing

• Prepare and dispense prescriptions

• Patient consultation

• Establish and maintain inventory

• Control inventory cost

• Staff scheduling

• Evaluate staff performance and conduct staff annual reviews

• Team Leader Meeting participation

• Asthma Task Force member; perform chart review and drug audits;

research treatment trends under HEDIS protocols

• Emergency Team Responder

• CPR instructor for employees

• Formulary Committee member; research literature for presentation to

committee regarding new medications, indications and treatment

modalities

• Emergency Care Committee member

• Social Committee member

1980-1982 STAFF PHARMACIST/ONCOLOGY PHARMACIST: Madison

General Hospital, Madison, WI.

• Decentralized unit dose pharmacy staff

• Outpatient pharmacy staff

• Centralized preparation of oncology products for patient hospital units

• Emergency Team Responder

1978-1980 STAFF PHARMACIST: K-Mart Corporation, Madison WI.

• Pharmacy manager

• Retail pharmacist

• Maintain knowledge of patient insurance plans and billing procedures

1973-1978 STAFF PHARMACIST: Deaconess Hospital, Milwaukee, WI.

• Decentralized staff pharmacist

• Centralized/decentralized intern pharmacist

• Emergency Team Responder

• Centralized/decentralized pharmacy technician

LICENSES

Washington

Wisconsin

Arizona

Colorado

PROFESSIONAL ASSOCIATIONS

American Diabetes Association

National Asthma Association

American Red Cross Volunteer

National Ski Patrol

SPECIAL INTERESTS AND TRAINING

National Ski Patrol, 1978-2001

Winter Emergency Care Instructor, 1979-2001

American Red Cross Advanced First Aid Instructor, 1979-1993

American Red Cross CPR Instructor, 1979-1993

American Red Cross BAT Instructor, 1987-2001

Senior Ski Patroller, 1992

MILITARY SERVICE

United States Army, 1969-1972

LANGUAGES

English, German

AWARDS

South Central Regional Outstanding WEC Instructor, 1992

Devil’s Head Ski Patrol Service Recognition Award, 1992

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