Analyst System
Resume:
William B. Macklin
********@***.***
Houston, Area
Summary: I am a Network Administrator Professional with an emphasis in
MIS- Desktop Analysis Helpdesk Support Analysis. I have Extensive
leadership skills in Data Center Management with years of experience in an
IT-Operations environment. My background includes working on a technical
team, leadership and managing a technical staff.
Technical Skills
Network Administrator - SQL - LAN/MAN/WAN - Network Security Analyst
1. WinNT/2K/03- Desktop Support Analyst - Helpdesk Technician -
Administrator
2. ArcView Desktop Tech
SUN Solaris -SAP/UNIX- TCP/IP -
Mainframe - AS/400 System(s) - Data Network
REMEDY - Tivoli - ControlM -CA7-CA11- Desktop Troubleshooting
CCNA- CCSP -
Veritas Backups - Netview
8. Multi-Media System(s)
Experienced in Master Console Operations; including STK Silo Media
Management System and Digital Media Systems.. Tiviloi, Exchange, Panvalet,
ISPF, CICS, VTAM, TMS(CA1),
EDUCATION PRAIRIE VIEW A&M UNIVERSITY
Electrical Engineering Prairie View,
TX
Computer Tech, Minor
College of Biblical Studies- Houston
Bachelor of Science
Houston, TX
Information Systems
HOUSTON COMMUNITY COLLEGE
Certified: Data Processing: Technology
Houston, TX
Studied channel paths, Codes, Configurations
Computer concepts.
EPSOLON- CCNA
Houston, TX
A + Certified
PROFESSIONAL EXPERIENCE
Network Services Technician
2012
Dell -Sygnetics, Inc
Houston, TX
Computer Replacement/Repairs/ Configuration
Software configurations, Computer Troubleshooting
Computer Technology Instructor
2012
The Star of Hope _ Vol
Houston, TX
Teaching Hardware Technology, Software
configurations
Computer Technology Instructor
2011
Job Training Institute Vol
Houston, TX
Instructor, Teacher of A+ & Network + Certifications
Teaching Hardware Technology, Software
configurations,
Taught 7-Layer concept, TCP/IP, Troubleshooting and
more
Computer Technology Instructor
2009-2010
Texas School of Business- Friendswood
Houston, TX
Instructor, Teacher of A+ & Network + Certifications
Teaching Hardware Technology, Software
configurations,
Taught 7-Layer concept, TCP/IP, Troubleshooting and
more
Network Administrative Support
2008 -2009 Global Employment Services
Houston, TX
Setup, Configure & Control Remote (Wireless) Network
systems
Supported an AS/400 system, Managed High call
volume, Helpdesk Support
Resolved issues through Remedy, Manage Document
Control Dept.
Document Preservationist
Harris County Clerks Office
2006 - 2008
Code and Prep tickets thru Remedy, Configured &
Converted Hardcopy Houston, TX
Documents into CD / Microfilm. Document Control,
Computer Operations Analyst
AS/400 Operations Analyst
The Harbor Group
2005-2006
Managed AS/400 Network System, Operate SAP system,
Troubleshoot Houston, TX
Blackberry Network, Received high call volume,
Managed Helpdesk
Resolved or escalated Tickets through Remedy
Backup and Restore Systems Daily,
Certified Data Security Administrator
2003-2005
Resource Protection Management
Houston, TX
Develop and process the Smart Badge Access Systems/
DB
Administer System Access, Setup and configure
Firewall and other Filtering
Applications, Controlling User Account(s), Manage
LAN/MAN/WAN
Managed Helpdesk, Resolve ticket issues through
Remedy
Supervisor Operations Analyst
1997-2002
BFI- ALLIED WASTE, Inc
Houston, TX
Supervised Mainframe/AS400 System, Managed Production,
Perform JCL setups
And Overrides, Editing and Scheduling. Operate Network
Admin/ System, SAP
Oversee Tape Library-including Multi-Media Labeling
Supervised Computer Operators and Manage Helpdesk
Perform system Backups. Managed Documents, IPL System as
needed
ORGANIZATIONS Tutor: American General's Adopt a School Tutorial
Program 6 years
Junior Achievement Association -
BFI -1998
Member: Houston Junior Chamber of Commerce
Houston's Junior Achievement Assoc
Leader St. James: Cub Scout Master for Boy Scouts of
America: Pack 3212
St. James: Scout Master for Boy Scouts of
America: Troop 212
Mt Corinth: Cub Scout Master for Boy Scouts
of America: Pack 3333
Mt Corinth: Scout Master for Boy Scouts of
America: Troop 333
Brentwood Asst. Cub Master Pack 1500
Computer Technology Instructor of the Month
(3x)
Community Liaisons for Technology School
Simplifying IT Services Through Effective IT Support
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