Customer Service Manager
Resume:
Viola Denise Molett
•PO BOX ***, Orrville, AL ***67• •334-***-****• •**********@*********.***•
I am an accomplished manager with experience in purchasing, sales, accounting, customer service, process improvements,
and manufacturing, production operations. I am at my best in situations requiring leadership, resourcefulness, creativity, and a
results-oriented approach.
August 2010 - Current Plantation Patterns, Selma, AL
Import Buyer/Scheduler
• Purchase and maintain a min/max supply of all raw materials coming in from China, Taiwan,
and Vietnam.
• Work closely with OEC freight forwarder on all over seas container and air shipments
• Daily communication with our overseas staff about any issues, concerns and ETD of shipments
coming to Selma and shipping directly to customers
• Maintain close contact with sales staff in Birmingham office to ensure adequate time giving for
overseas orders
• Create and validate all changes to any purchase order using the SAP program
• Determine root cause of discrepancies between physical inventory and SAP system
• Created and maintain spreadsheet of all open sales orders, past due shipments, in transit
shipments, sales plan for each customer
•
September 2008 - July 2010 Mobis Alabama- Montgomery, AL
Parts Purchasing Specialist
• Maintain a min/max amount of inventory from multiple vendors for JIT distribution of an auto
manufacturing company
• Validate all parts are received correctly in the SAP system
• Manually provide inbound delivery # for any vendor not sending in a pre-assigned delivery
number
• Find Root Cause of SAP and physical counts not matching
• Export invoice overview for all vendors at month end
• Assist with conducting physical inventory at end of each quarter
• Work with vendors on all Engineering changes
• Maintain daily spreadsheets
•
January 2001-May, 2008 Louisiana Pacific - Thomasville, AL (closed)
Materials Manager II
• Assist capital Procurement Department on the sourcing and purchasing of equipment,
construction services, Field Change Orders and OEM spare parts for startup of the Thomasville
OSB mill.
• Assist in maintaining the various Budget and Asset Control logs for all capital purchases and
material received.
• Reconciliation of all receiving in the Corporate ERP Lawson system for payment processing.
• Train all plant personnel on the material management system for processing requisitions.
• Daily administration of the 7i maintenance planning and work order management system.
• Set up new storeroom operations; identify stocking locations, and prepare shelving supporting
the 7i maintenance management system. Supervise store room and receiving clerks.
• Work closely with the plant Maintenance Manager on Preventive Maintenance plans to insure
all items needed are in stock or kitted for release to a maintenance work order.
• Work with production and quality managers to insure critical raw material stock is sufficient to
support the production plan.
•
Louisiana Pacific - Selma, AL. (closed)
Materials Manager / PEM
Denise Molett
• Daily administration of the MP2 materials planning system.
• Played a key role in the implementation of MP2 at the Selma facility. Selma plant went live on
MP2 in July 2006. In addition, I worked on the MP2 implementation team at Roaring River
hardboard mill.
• Set up new storeroom; identified locations, erected shelving in preparation for MP2 system live
date. Supervised store room and receiving clerk.
• Trained plant personnel on URS system for processing requisitions.
• Work closely with the plant Maintenance Manager on upcoming PM’s to insure all items needed
are in stock.
• Work with production and shipping manager for raw materials.
LSS Black Belt / Plant Environmental Manager (PEM)
• Successfully completed Lean Six Sigma (LSS) Black Belt training in August of 2004.
• Became a certified LSS Black Belt on November 16, 2004.
• Facilitated LSS initiatives for cost savings projects. Project scope included team building,
employee training, Cost analysis, and process implementation.
• LSS stresses team approach to problem solving with employee participation as being a key to a
projects success.
• First project had a documented profit to LP for over $1.9 million for the first year of
implementation with the potential for even higher profits in the year to come.
• Work to select a motivated team to work on future projects.
• Use analytical tools to gather data needed for project (ie: Takt rate, Process Capability)
• Work with Project Manager to insure all environmental applications and permits are obtained
for plant expansion.
• Conduct a weekly walk thru of plant and property to maintain compliance with air and water
permit.
• Put in place procedures for off loading Resin from truck to Silo’s.
• Responsible for writing of all Environmental SOP’s.
• Training all employees in environmental awareness.
• Responsible for writing up all CAP’s on environmental issues.
•
Inside Sales Representative/Customer Service
• Develop sales order management system to process all incoming orders, and track complete and
on time shipments
• Coordinate delivery with scheduling and production to maximize run times.
• Established and maintained shipment spreadsheet to communicate order backlog to sales.
• Handle customer related concerns and complaints in a timely manner.
• Manage Weatherbest inventory and Crystal White Railing to insure replacements of orders to
prevent running out of stock and having to backorder material for a customer.
•
Shipping/ Receiving
• Process all incoming goods and services to plant.
• Designed and maintain a production spreadsheet as well as a shipments spreadsheet daily.
• Maintain and distribute an environmental waste report monthly.
• Enter all receivables into JDE.
• Process all outbound trucks, including BOL, ship confirmations, entering all data on several
spreadsheets
• Balance daily inventory movements, enter inventory count on spreadsheet
• Resolve shipping & receiving conflicts with both freight carriers and vendors.
•
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Denise Molett
Accounting Clerk II
• Processed all accounts payables.
• Assisted with check writing for all invoices.
• Assisted with monthly inventory and monthly reconciliation.
• Processed all payrolls.
• Assisted with the implementation of Access.
• Preformed all Office Administrator duties during down size of Selma’s location.
•
1999-2001 Tanfastic Selma, AL.
Sales Clerk (Part Time Job)
• Handled all customer service issues
• Sold tanning supplies and tanning bed packages.
• Made appointments for incoming customers.
• Made appointments for incoming customers.
• Ensured all tanning beds were environmentally safe and cleaned after each use
•
1997-2001 Evercom Selma, AL.
Account Clerk
• Processed incoming payments from customers.
• Balanced payments, issued checks to customers LEC’s.
• Nationwide customer service handling up to 100 calls daily from customers with phone
problems.
• ( i.e.: Such as validation, troubleshooting lines, blocking or unblocking phone lines).
• Direct billing of over 10,000 customers monthly.
• Reconciliation of bank statements monthly.
•
EDUCATION
• Dallas County High School Plantersville, AL
• George C. Wallace Community College Selma, AL
OPERATIONAL SKILLS
I have the ability to communicate at all levels possessing strong supervisory skills. I have PC experience, along with
experience in system applications. System applications include Microsoft Office Package, as well as specialized
software packages. PC skills includes; AS 400 with JD Edwards, Minitab, Microsoft Project, Lawson, SAP, MP2 and 7i
software. I have a considerable amount of experience with sales order management
•
REFERENCES
Given upon request
•
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