Chris S. Gutting

*abgqtn@r.postjobfree.com * 843-***-****

GENERAL MANAGER / HOSPITALITY MANAGEMENT

Experienced, broadly trained and highly disciplined General Manager with 10 + years expertise in hotel management, sales, operations, food & beverage operations, vendor relations, profit & loss management, big picture view of hospitality industry, proven background in improving operational turnaround, solid understanding of competitor’s shortfalls, cultivates new business through up selling and retaining existing accounts, manage budget while increasing revenues, efficient manager and team player assessing team accomplishments, motivates personnel and develop a solid organizational structure coordinating with accounting, operations, marketing and sales; highly effective at working with owners seeks General Manager or Senior Operations role.

I am willing to relocate at my own cost

CAREER ACCOMPLISHMENTS

1. Increased housekeeping effectiveness through significant overhaul of inspection process and implementation of quality control system.

2. Strengthened quality performance levels across the properties, resulting in the top status within the company and overall performances scores increased.

3. Introduced state-of-the-art front desk systems, streamlining process significantly.

4. Maintained food inventory warehouse, significantly decreasing waste shortages.

5. Initiated, developed, and cultivated strategic business partnerships with local businesses in order to meet customer expectations, provide value-added benefits and increased overall profits.

6. Earned recognition of senior management on consistent basis for excellent performance.

7. Conceptualized and implemented Disaster Help Program for individuals and families in need of immediate disaster relief assistance.

8. In sales, consistently achieved goals, each year, through identifying up sell opportunities, creating revenue generating programs, growing customer base, and creatively using the talent within the organization.

Area Director of Housing

Alpha Management Company, Anne Arbor, MI

2012 - Present

Area Director of housing and Fraternities on University Campus’. House inspections, Mentor, House Director, Move in/out inspections, Inventories, sub-contracting

Adjunct Instructor

Trident Technical College, Virginia College and ITT Technical Institute

Class room instructor for students in the computer field, as in Microsoft Office Word, Access, Power point, Excel, Email, C+ programming, Virtual Machines. Keyboarding and online courses.

PROFESSIONAL EXPERIENC

Chief Engineer Gateway Hospitality Charelston, SC

2010-2011

Manage and maintain the preventive maintenance program and records for the consistent care of guests rooms and all hotel heavy equipment, including airport shuttle. As CPO maintain swimming pool. Complete monthly reports detailing maintenance requests completed, capital needs, and complete safety inspections required by the franchise and insurance carriers. Serve as stand in manager for other departments, and acted as Assistant General Manager in the absence of GM. Manage a $1M budget. Report directly to the General Manager.

General Manager HLC Hotels Charleston, SC 2007- 2010

Hold full P&L responsibility as General Manager. Oversee scheduling, hiring and training operations. Supervise management of housekeeping, front office, payroll, reservations, sales / marketing, security, conference rooms and building / grounds maintenance. Accountability for 30 employees. Managed $1.2M budget. Reports directly to District Manager.

Chief Engineer Palmetto Hotel Inc. Charleston, SC 2006-2011

Managed and maintained the preventive maintenance program and records for the consistent care of guests rooms and all hotel heavy equipment, including airport shuttle. As CPO maintained swimming pool and spa. Completed monthly reports detailing maintenance requests completed, capital needs, and completed scheduled safety inspections required by franchise and insurance carriers. Served as stand in manager for other departments, and acted as Assistant General Manager in the absence of General Manager. Managed 5 personnel and $1M budget. Reported directly to owner.

General Manager Depa Hotels Inc. Champaign, IL 2002-2004

Over all responsible for hotels. Managed sales and operations, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising and loss prevention. Responsible for ensuring the highest level of customer service. Role model, leader, and problem solver, making informed decisions and manage the workforce and time wisely in order to achieve maximum results.

Family Dollar Stores, Rantoul, IL.

2004 - 2006

Over all responsible for local family dollar store as store manager. Managed sales and operations, contolling expenses and payroll budgets, handling personnel issues, accounting, merchandising and loss prevention. Responsible for ensuring the highest level of customer service. Role model, leader, and problem solver, making informed decisions and manage the workforce and time wisely in order to achieve maximum results

Administration and Housing Manager United States Navy 1982-2002

Housing manager for dislocated Sailors. Recruiter in the state of North Carolina. Instructor at the Naval Academy. Hazardous Material Technician certified my the department of Environmental. Counselor certified by the Department of labor. Retired with 20 years of service to my country.

Letters of Recommendations and References upon request.

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