Customer Service Administrative Assistant

Melanie Funk

Sailmaker Lane, Holiday, FL *****

727-***-**** ( *********@*****.***

Relevant Skills

ACCOUNTING

. Accounts payable processing & auditing for large companies

. Processed checks & invoices using appropriate software including Access

& Quickbooks

. Prepared and entered large volume of Claim Refund checks with backup

paperwork for deposit

. Processed credit card sales

. Daily auditing & entry of large volume of invoices

. Ensured that applicable reports were completed, meeting all period end

deadlines

CUSTOMER SERVICE

. Interacted with customers & coworkers in various situations including:

reception, retail, accounting, county health department, telephone

service company

. Resolved issues for customers in a pleasant and determined manner

. Earned appreciation from managers/supervisors for communication skills

and attention to detail

ADMINISTRATIVE

. Provided secretarial support to members of management including travel

arrangements

. Managed filing & telephone systems

. Answered switchboard, directed calls & responded to public inquiries

. Drafted various reports, correspondence, & completed extensive data

entry

. Maintained & ordered office & janitorial supplies

. Opened & processed large volumes of daily mail

Other Qualities

4Proficient in MS Office programs & 4Reliable & responsible team player

Quickbooks

4Strong organizational skills & 4Diligent, efficient, and quick learner

attention to detail

Employment History

2008-2012 Accounting Assistant, Sterling Life Insurance Co., Bellingham

WA

2007-2008 Accounting Clerk II, Haggen Corporate Office, Bellingham WA

2005-2007 Various administrative assistant positions via Express

Personnel, Bellingham WA Clients included:

Jansen Inc., Admin. Assistant- 6 month position

LFS Inc., Admin. Assistant- 1 year position

Whatcom County Health Dept, Reception Clerk/Cashier - 10 month

position

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