Sales Account Executive

Allison M. Kennedy

**** ******* *****

Mesquite, TX 75149

Home 972-***-****

Cell 214-***-****

***********@*****.***

Objective

Seeking a Management position that will allow me to use my organizational, leadership, and motivational skills to build a stronger team, market, and company for my employer.

Accomplishments

§1 Bronze Level Quota Attainment with Sales of 100% for 2003, 2004 and 2005

§2 Received Directors Club Award in September 2003

§3 Top Producing Indirect Account Executive Fourth Quarter 2002

§4 Top Producing, Best Hit Rate store for Radio Shack in the Dallas/Fort Worth – Oklahoma Area for the year 2001

§5 Indirect Account Executive of the month for April and November 2001

§6 2002 – Pilot Participation in developing the Indirect New Hire Academy

§7 Received Indirect Account Associate for the First Quarter of 2000

§8 Received Indirect Sales Support Representative of the year 1998

Employment History

Broadvox, LLC

July 2009 – Present

§1 Call Center Manager – Manager a Team of Sale People to sell SIP / Cloud Base Telecom Services, too Small, Medium and Enterprises business. Hire and conduct product and technology trainings, counsel employees on the correct porcess flow for each sale. Train employees on how to always close the sale. Assist employees with enterprise sales. Process Payroll. Develope several contest to motivate employees to sell. Assist with sale techniques to ensure a successful month. Check paperwork to ensure accuracy. Secure all confidential information within FCC guide lines.

AT&T Advertising & Publishing

July 2008 – January 2009

§2 Media Consultant – Sales of Advertising for Yellow Pages print product and Yellow Pages .Com via phone. Work with new and existing clients to design the best Media proposal that will give the business the growth needed and produce a return the client’s investment.

Bank of America, Addison, TX

April 2008 – August 2008

§3 Account Manager Card Services – Sales of APR (Annual Percentage Rate) and Cash Advances to current Bank of America card customers. To coordinate promotional APR and Cash Advances to benefit the customers financial needs and best interest.

Staff Care, Inc., Irving, TX

Sept. 2006 – March 2008

§4 Account Manager – Match and coordinate Locums Tenens doctors with needs of the assignment based on the doctors Curriculum Vitae. Managed revenue reporting, physician invoicing and billing of the Hospital (Client) that the Locums Tenens doctor will or has worked. Coordinate travel, transportation, lodging, and Malpractice Insurance coverage while Doctor is on assignment. Resolve any conflicts with Client and doctor to maintain relationship with both Client and doctor.

Sprint PCS, Irving, TX

4/98 to 3/2006

Indirect Account Executive

§9 Local Indirect Account Executive (March 2005.) Administered training on new products, promotions, systems, advertising, commissions and techniques to facilitate growth of targeted business. Aided teams in meeting and exceeding all sales goals and quotas. Taught owners and employees how to give their customers a positive experience that would make the customer refer friends and family to the store which created repeat business and a larger, loyal customer base. Able to demonstrate excellent problem-solving skills for internal business issues.

§ National Indirect Account Executive (March 2004.) Supported and managed the Vision Expert Program. Provided support and training, merchandising, event planning and coordination. Planned outdoor events to announce a facility grand opening and worked with T-mobile and Cingular to fund the event. Solved several customer issues relating to activations, customer service and defective phones. Worked with Wireless Retail to ensure that Sprint was achieving superlative market share at Best Buy. Developed an excellent working relationship with my Best Buy Supervisors. Willing to go to extraordinary lengths to solve day-to-day problems. Managed the Vision Expert program to ensure compliance with hours and Sprint Methods and Procedures. Conducted New Hire training for the Vision Expert program. Conducted monthly and weekly meetings to go over new Sprint promotions and to ensure that all Vision Experts were operating in a coordinated manner. Worked with the Vision Experts to solve customer issues in Costco, Fry’s and at Wal-Mart. I identified several Vision Experts that were falsifying ESN’s (Electronic Serial Numbers) and hours by thoroughly checking attendance and ESN’s for the dates of activation. My team of Vision Experts exceeded target sales goals with impeccable customer satisfaction survey results while remaining within budget.

§ Radio Shack Indirect Account Executive (April 2001.) Supported 25 of the Top Producing Radio Shack Stores in the Dallas Fort Worth Area with store visits and floor selling. Developed New Training Programs for the Team to utilize during New Hire Orientations, Manager Meetings and Associate Meetings. Worked directly with the Top District Manager to develop sales strategies, incentive programs and sales goals to motivate the Managers and Sales Associates. In March of 2002 FAST was deployed to Districts 0510 to work out problems and issues, and make suggestions on how to improve the system. This District was the only District that FAST was completely deployed to in the DFW area. Worked on an individual basis with the low producing Associates to bring their Sales of PCS up to the district average of 20 handsets per person. Held several Events and Tent Sales to help promote and produce PCS sales. Facilitated Inter Company Stock transfers to ensure that all locations had adequate inventory allotments for each weekend. Mentored New Radio Shack IAE’s (Indirect Account Executive) to help them become acclimated to the Radio Shack culture. Substituted for the Indirect Sales Manager when needed. Set-up and coordinated the Radio Shack Golden Quarter kick-off for 2002.

§ Indirect Account Executive (May 2000.) Managed 35 National Distributors to ensure a strong relationship between the Store Managers, Sales Associate and Sprint PCS. Worked with National Distributors through both training and floor selling to improve knowledge of our product and the needed selling skills. Set a new process in place to assist the IAE’s in reaching quotas by setting goals at each National Distributor and got each National Distributor to buy-in and motivate Sales Associates to reach the set goal. Developed and implemented several sales contests for our National Distributors. Developed and wrote PA announcements for Dillards and Foley’s to utilize during heavy shopping periods and holidays. Shared these PA announcements with the teams to ensure e their success at each door.

§ Indirect Account Associated in (July 1999.) Supported Indirect Account Executive in the everyday performance of his duties. Managed 15 Top Local Dealer accounts to ensure a strong relationship between the dealer and Sprint PCS. Filled in for the Indirect Account Executive when the IAE is not available. Managed and maintained a group of over 140 Demo Accounts. Managed a group of over 5000 employee accounts. Ordered inventory (Phones) for Local Distributors. Organized and attended advertising and marketing events for Local Distributors. Ordered Collateral and POP for scheduled promotions. Outfitted new Local Distributors with the required equipment and training necessary to facilitate the business. Prospected for new Local Distributors. Resolved issues pertaining to Local Distributor Payments to Sprint PCS, Co-Op, and vice versa.

§10 Administrative Assistant/ Sales Support Representative (April 1998.) Supported ISM and IAE’s with Third Party Employee account and activation. Resolve customer issues and complaints with the support of the ISM and IAE. Resolve third party employee billing issues. Produce various reports for the ISM. Order and deliver collateral to National Indirect Accounts and set-up displays to company guidelines. Covered various IAE territories when needed. Supported the IAE with a variety of computer/software issues. Managed ISM and IAE’s MBO’s (Management by Objective). Audited expenses for ISM and IAE’s. Audited Express Buy Expense reports for ISM. Resolved and issued account credit issues for all National Third Party employees. Audited National Indirect accounts for employees that are no longer employed and converted our employee plan to a consumer plan. Audited and tracked Demo Phone usage. Maintained file on Demo Phone Account.

Education

§11 Army Intelligence School, Fort Lee, Virginia

Quartermaster Refueling Specialist

§12 Austin Community College, Austin, Texas

Major: Early Childhood Intervention

Expert with the following applications.

§13 Microsoft Excel - all versions

§14 Human Resources System

§15 Microsoft Word - all versions

§16 WordPerfect 6.0

§17 Lotus 123

§18 Project Work Bench Data Base

§19 Lotus Notes

§20 Manage-1

§21 Power Point - all versions

§22 Microsoft Exchange

§23 Gold Mine

§24 P2K

§25 Microsoft Publisher

§26 ASI

§27 ACTIVIEW

References

References are available on request.

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