Customer Service Accounts Payable

Tera S. Poag

**** *** ***** ****

Gaines, MI 48436

Cell: 810-***-****

Email: **********@*****.***

OBJECTIVE

An Accounting professional with a strong history of commitment and dedication looking to advance my career by utilizing my

past job experience and incorporate my continuing academic knowledge.

CAREER HISTORY

GREENPATH, INC., Farmington Hills, Michigan 2004-Present

GreenPath is one of the largest non-profit credit counseling agencies in the U.S. with over $45 million in revenues and 500 staff.

GreenPath provides all types of financial counseling and education to clients thru-out 50 branch locations.

Senior Accounting Specialist 2/2007-Present

Emphasis in Accounts Receivable duties that entailed compiling daily cash receipts, invoices, credit and collection on

all accounts. Various cross-training in multiple positions within the department includes duties such as monitoring

leases, accounts payable invoice entry and check administering, purchase orders, banking desk, account

reconciliations, journal entries, and various field support

• Created collection process with various departments to help significantly reduce collections from over one year

outstanding to less than 90 days outstanding. Proposed follow up criteria to help monitor the outstanding

accounts and the quality of service being provided

• Set up approval system and process for all purchases orders and office supplies throughout the company.

• Assisted in developing escheats process for all client unclaimed funds. This included finding more efficient

ways to reduce the number of clients and funds that were escheated annually

• Reconcile various accounts monthly and help monitor them for accuracy

• Managed key elements of the cash forecasting model to help project and manage cash levels 90 days in the

future

• Compiled various analyses as needed. Current analysis completed was to show the cost effectiveness of the

company’s decision to build a new building versus the old building and leases we previously occupied.

• Worked on going green initiative to help reduce the number of checks received and convert them to ACH. Also

worked to help reduce the number of creditor checks sent via paper to sending them as electronic payments via

portal

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• Reviewed the banking fees with the bank to help reduce annual banking costs by $80,000 and improve the

company’s efficiencies.

Payroll Specialist 4/2006-2/2007

• Processed ADP Payroll and over 600 multi-state employees

• Responsible for all budget related activities for payroll when the company was aggressively changing from 400

to over 600 employees in a year’s time

• Forecasted models of payroll on a monthly basis for a very dynamic environment. Also compiled scenario

analysis to help determine the timing and dollar of impact that the salary and benefits would have

Office Administrator-Flint Location 5/2004-4/2006

• Maintained all clients accounts, including preparing all daily bank deposits and related reconciliations, for the

location to ensure all payments were made timely to their creditors and proposals were received and approved

• Followed up with creditors to ensure client balances,payments, and contributions were accurate

• Responsible for client interaction and management related issues to maintain relationships and follow up on

any potential client needs

• Responsible for petty cash transactions and maintaining the accuracy and replenishment as needed

A.M.S.E.A, INC., Fenton, Michigan 5/2002- 5/2004

A.M.S.E.A was a manufacturing company that specialized in metal stamping of products and services.

Accounting Assistant

• Input all Accounts Payable invoices and administer payment timely when cash flow allowed

• Collect all incoming payments and call on any past due accounts that were owed

• Verify payroll hours for all the plant employees and communicate any and all payroll changed to payroll

company for check processing

Target Corporation, Mount Pleasant, Michigan 9/1999-5/2002

Target is a well know retailer whom is dedicated to customer service and giving back to their communities.

Human Resource Support

• Responsible for screening of potential employees and setting up employment interviews

• Conducted and scheduled orientations for all new team members

• Administered and verified all paperwork for new hires

• Processed Kronos payroll and verified hours and errors for each store employee

• Scheduled all employee shifts for all departments within the budgeted number of hours available for the store

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EDUCATION

6/2005 Baker College of Graduate Studies, Flint, MI

Masters of Business in Business Administration- Accounting

12/2001 Central Michigan University, Mount Pleasant, Michigan

Bachelor of Science in Business Administration -Finance

TECHNICAL SKILLS

MAS 90, Kronos, MS Office, P/C Network Operating Systems, Prophix, ADP

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