Customer Service Sales
Resume:
Eric M. Lance
EML
*****.*****@*****.***
Hardworking sales associate with two years retail experience in a fast-paced environment.
Career Overview
Dedicated and motivated to maintain customer satisfaction and contribute to company success.
Personable and responsible Cashier with two years experience. Solid team player with great positive
attitude.
Floor set design and visual displays Credit card processing
Core Strengths
Markdown/promotional procedures Adaptability
Inventory control Fast learner
Telephone inquiries Courteous demeanor
Customer service Problem solver
Customer Service
Accomplishments Consistently received positive feedback from guests and created repeat business by developing
long-term relationships with customers.
Handled guest complaints, maintaining a positive shopping experience for all
Product Promotion
Up-sold products and motivated customers to upgrade current product plans.
Monetary Transactions
Handled cash, check, credit and automatic debit card transactions with accuracy.
Customer Interface
Greeted customers upon entrance and handled cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Eisenhower High School
Education
Graduated 2009
Walmart Yakima WA
Work Experience
People Greeter (Aug 2010-Dec 2010)
Greeted customers entering the store to ascertain what each customer wanted or needed.
Sales Associate (Dec 2010-Oct 2011)
Described product to customers and accurately explained details and care of merchandise.
Recommended, selected and helped locate and obtain out-of-stock product based on customer
requests.
Worked as a team member performing cashier duties, product assistance and cleaning while
providing excellent customer service.
Department Manager (Oct 2011-May 2012)
Answered questions regarding store and products, while maintaining knowledge of current sales
and store promotions.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Conducted weekly walk-throughs with the General Manager to discuss all displays..
Trained new employees by providing knowledge of specific store tasks and policies.
Communicated with vendors regarding back order availability, future inventory and special
orders.
Ensured superior customer experience by addressing customer concerns, demonstrating
empathy and resolving problems on the spot.
Brian Sorenson
References
Father-In-law
Eric Horton
Sales Associate
Walmart
Yakima, Washington
Co Worker
Heidi Griffin
Teacher
Eisenhower High School
Yakima, Washington
English Teacher
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