Customer Service Sales

Nancy Hart

*** ********* *****

Peachtree City, GA 30269

***********@*****.***

770-***-****

PROFILE:

Highly experienced and versatile professional with excellent

organizational and administrative skills. Demonstrate a commitment to

accuracy and quality while achieving goals and meeting deadlines.

EDUCATION:

University of West Georgia, Carrollton, GA

Masters of Education:

Middle Grades Education / Reading Endorsement

Kappa Delta Pi Honors Society

State University of New York, Stony Brook, NY

B.A. - Elementary Education

State University of New York, Farmingdale, NY

A.A. - Early Childhood Education

SKILLS AND ABILITIES:

< Microsoft Excel, Word, PowerPoint, Adobe, internet, mail programs, on

both Windows and MacIntosh platforms

< CRM programs, including salesforce.com, Force Analyzer, PeopleSoft,

esalestrack, Hoovers

< Superior written and verbal communication

< Proven track record of excellent customer service

< Ability to quickly adapt to changing priorities, multi-task, and focus

under pressure

PROFESSIONAL EXPERIENCE:

Self-employed

November

2010 - Present

< Resume and cover letter writer (employment and internships)

< Career counseling and job placement assistance

< Legal assistance

< Educational financial aid counseling

< Event and party planning

< Pet care

< Elder care

Gallopade International, Inc., Peachtree City, GA January 2007 -

November 2010

Executive Assistant to the company president,

Children's Book and Curriculum Publisher

< Provided administrative support to the company's corporate officers

< Created and produced correspondence, contracts, meeting agendas and

notes, presentations, sales and budget reports

< Recruit and pre-screen job applicants

< Organized and maintained executive calendars, executive library, and

filing systems

< Handled travel arrangements, meeting planning, and logistics for trade

shows and events

< Efficiently assisted the Sales and Marketing departments with

essential support

< Provided coverage for the Customer Service and Sales Departments when

needed, often on a long term basis, while effectively performing the

duties of my position as executive assistant

< As needed due to position vacancies: performed as Acting Head of

Public Relations/Marketing, creating and sending press releases and

marketing copy, successfully conducted a nationwide classroom contest,

and handled the campaign to promote the company's author's Georgia

Author of the Year award

< As needed due to position vacancies: performed as Acting Head of New

Product Development, sourced and selected book cover photos and text,

sourced and supervised freelance writers, artists, editors, and

proofreaders, oversaw the flow and production of new products

< Co-wrote a non-fiction, resource book for teachers; the series won a

Teachers' Choice Award from Learning Magazine in 2010

UCB Pharma, Inc., Fayetteville, GA

2004 - 2006

Regional Administrative Assistant II

Executive Assistant to the southeastern regional business director

< Responsible for all regional operational, clerical, and administrative

duties in support of (8) sales districts and (83) sales

representatives

< Developed and maintained regional filing and archiving systems,

personnel rosters, time-off logs, monthly and quarterly sales

goals/bonuses reports, product sample distribution

< Prepared correspondence, spreadsheets, and presentations

< Maintained executive calendar

< Extensive travel arrangements and complete large-scale meeting

planning

< Maintained and monitored expense reporting for the regional director

and (8) district managers

< Trained all new district managers on corporate and regional

administrative requirements and procedures

ExecuServe, Inc., Fayetteville, GA

1995 - 2004

Receptionist / Executive Professional Office Complex

< Answered and directed all incoming calls utilizing a multi-line PBX

switchboard

< Greeted all on-site visitors

< Showed office space to prospective tenants and provided pricing and

leasing information

< Performed clerical and secretarial duties for contract clients

< Maintained relationships with multiple vendors supplying the office

complex

< Hosted numerous functions in conjunction with local politicians,

county and city government and chamber of commerce officials, and

visiting dignitaries

State Farm Insurance Company, Peachtree City, GA 1993 - 1995

Sales Assistant / Customer Service Representative

< Provided loyal, attentive, individualized customer service and sales

to policyholders

< Processed insurance claims in a timely and thorough manner

< Responsible for the processing and reconciling of insurance payments

< Maintained complex office records and files

References available upon request

Contact this candidate