Project Manager Sales
Resume:
Gayatri Singal
Toronto, ON, M*L 1L3
*******.******@*****.***
IT Project Manager
Decisive, action oriented and result focused project manager with extensive experience in
managing enterprise IT project life cycle through all phases. Adept at consensus building, crisis
management and negotiating.
Strategic Thinking – Secured additional $ 823,000 in capital funding in 2 years period for the
project that will add $ 1,448,480 in value through self serve, increase in customer satisfaction
and data accuracy.
Innovation – Introduced implementation of Use Cases for business requirements gathering to
have clear understanding for business and testers.
Collaborative Decision Making - Researched alternative methods for project execution with
vendors and project teams and saved 17% in projects costs.
Risk Taking and Risk Management - Met all target goals identifying and tracking high risk
areas by implementing risk mitigation early and contingency plans as needed through proof of
concept technical and paper prototyping, and by maintaining constant communication with
project/program stakeholders.
Mentoring and Building High Performance Team – Most team members performed above
expectation and raised level of their performance.
CORE COMPETENCES:
Project Methodologies Program Management
Tactical/Strategic planning Organizational Change management
Cost Reductions and Avoidance HR Functions/Issues
Performance Management Operations Management
EMPLOYMENT HISTORY:
MTS Allstream Inc. 2007- Present
IT Project Manager:
Project Management highlights:
(Application development, Web development, Infrastructure, E-commerce, E-marketing, Web to Mobile,
Organizational change)
MTS.ca Site Re-design
• Created a 3 year Roadmap for MTS.ca Website in consultation with marketing, sales, advertising,
customer care, legal and considering CRTC (Accessibility) requirements to make site ready for
E-commerce.
• Working with Business to translate business requirements into User Stories and prioritizing them.
• Implementing “Agile” software development practice to respond to constant changes.
• Coaching and assisting team members in the day to day operations as relates to Scrum framework.
• Working with PMO in formalizing the agile project management processes and methodologies .
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Gayatri Singal
Tiered Pricing
• Worked with marketing, sales and customer experience team to finalize the business requirements to
align with strategic business and other organizational objectives.
• Worked closely with systems analysts, architects, programmers, solution architect, data warehouse
team, integration and external vendor to finalize the solution by leveraging the existing services and
backend systems.
• Developed project plan, schedule and presentation for business sponsor and steering committee for
getting budget approvals.
• Proactively managed system development, change control, risks and implementation via use of
SDLC.
• Worked with cross functional groups to acquire resources and subject matter experts.
• Worked with legal and vendors to finalize the statement of work and master service agreement.
My Account Application(s) Development (Self-Serve)
• Managing and performing the process of statement of work and contract creation for vendor.
• Reviewed design documents with Technical team, vendor and business Stakeholders to leverage the
existing services (CICS, SAP, Web sphere, backend billing systems, outsourced services etc.)
• Producing status reports, managing the team and resolving day to issues with emphasis on
SDLC/Agile and PCI compliance.
• Providing project leadership to the team comprising of system analysts, business analysts,
developers testers, data base architect, integration team and external vendor
• Conducting risk workshops with various technical teams/groups comprising of integration, SAP, portal,
EDW, programmers and web designers.
Online communications
• Responsible and accountable for coordinated management of four related projects directed towards
strategic business and other organizational objectives.
• Worked closely with systems analysts, architects, business units to finalize the business/ solution
requirements.
• Developed project plan and schedule and worked with business sponsor for getting budget approvals.
• Proactively managing system development, implementation and risk via use of SDLC.
• Working with Cross functional groups to acquire resources and subject matter experts.
• Completed 3 projects under budget and time.
Application Software (Web sphere, Apache and Web trends) upgrade
• Saved over $53,000 in cost by researching and selecting alternative methods for execution.
• Conducted vendor evaluation.
• Created statement of work and worked with business/IT sponsors and legal to finalizing the vendor
contract.
• Supervised all hardware, software delivery and installation including networking issues.
• Directed users/administrators training.
• Tracked software customization, defects and issues via the use of SDLC.
Application Development of Online Device Registration
• Managed development of interactive web application for online activation of set top boxes.
• Reviewed Design documents with business stakeholders.
• Managed team comprising of systems analysts, developers, testers and administrators and resolved
day to day issues with emphasis on SDLC.
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Gayatri Singal
• Developed project plan, schedule and status reports.
• Oversaw creation of test cases and test data.
• Reviewed test cases, tests execution, defect/issue reporting.
• Completed the project within tight timeline.
National integration of sales quota and compensation for MTS All stream Inc.
• Planned, coordinated and controlled high priority national level sales integration project.
• Worked with various stakeholders and sponsors to finalize the scope and created project charter/plan.
• Facilitated project meeting and resolved number of conflicting issues between sales and finance.
• Developed change communication plan for sales and finance team.
• Oversaw the training of sales and administrative staff.
Bid Proposal Content Management
• Managed development of MTS Allstream Inc. Boilerplate project for Development of Bid/Proposal
management using Share Point platform.
• Worked with various business units; sponsors to develop external design document.
• Performed risk assessment and performed mitigation strategies.
• Developed work flow and audit data aggregation in support of ISO 9001-2000.
• Worked with vendor and Internal development teams using Agile Methodology for development and
implementation.
National Wireless (UMTS) project
• Planning, coordinating and controlling high priority wireless service implementation project in
collaboration with external vendors and internal/external technology organization.
• Worked closely with RF engineers; Access engineers in finalizing the RF design.
• Coordinated and scheduled subcontractors/suppliers.
• Worked with real-estate agents for acquiring the cell sites.
Program Management highlights:
• Working with Senior Program Manager for the coordinated management of multiple projects directed
toward strategic business and other organizational objectives.
• Define and initiate projects, and assign Project Managers to manage cost, schedule, and
performance of projects, while working to ensure the ultimate success of the program.
• Maintain continuous alignment of program with strategic business objectives, and make
recommendations to modify the program to enhance effectiveness toward the business result or
strategic intent.
• Coordinating day to day activities of resource planning, financial planning and
communications/presentations to steering committee.
• Convinced management to sponsor training and career development plans for staff.
• Leading feasibility studies/project assessments and working with business to finalize the business
case and funding approval.
• Working with PMO to formalize the processes to ensure alignment with project management practices
and governance.
• Training junior/new Project Managers.
• Member of Change Advisory Board.
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Gayatri Singal
IBM/ Lenovo (Canada) 2000-2007
Project Manager
E-Business/E-Marketing/Change Management
• Provided management oversight and direction to organizations electronic business
and process reengineering efforts resulted savings of $ 0.5 million in the 1 st year.
• Managed team of web developers, graphic designers in implementation of web
based ordering system.
• Initiated a project to create e-commerce processing platform to handle orders from
different line of business and to facilitate creation of new offers that would use shared
core to reduce development and testing time.
• Managed and performed the process of statement of work and contract creation for vendor.
• Managed external vendor for phased development and implementation using agile
methodology and training the sales and service team
• Managed development and execution of marketing strategies to promote products
and services directly to online customers or conducting business transactions.
• Designed and implemented website marketing plans for various lines of business
which increased revenue from $45 million to $57 million in two years.
Call Center Infrastructure/Change Management
• Defined project scope and objective in collaboration with project sponsor and sales
teams.
• Worked with technical subject matter expert to develop infrastructure
implementation plan.
• Liaison to outside vendors for hardware and software and network services.
• Liaison to departments to design and implement technology and support solutions.
• Supervised hardware/software rollouts.
EDUCATION AND PROFESSIONAL DEVELOPMENT:
PMP (Project Management Professional) in progress
Project Management Principles, Humber College, Toronto
Business Systems Analysts, Humber College, Toronto
Software Engineering Diploma, Primetech Institute, Toronto
Business Administration Post Graduate Diploma, India
Electronics Engineering, India
Attended workshop on e-health conducted by Info way and Government of Manitoba.
CERTIFICATIONS AWARDS AND AFFILIATIONS:
ITIL
IBM’S 100% Club member
Project Management Institute
Member of Winnipeg Agile User Group
PMI (Volunteer, Manitoba Chapter)
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Gayatri Singal
SECURITY CLEARANCE
Secret level
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