Service Manager

Jeffrey Taylor

**** *********** ***** #***, **** Wylie, SC 29710

Cell: 803-***-**** : ***************@***.***

Executive Summary

Experienced development professional with strong leadership and

relationship-building skills. Accurate and resourceful in database

management. Strong organizational, technical and analytical skills.

Core Qualifications

. ASE Certification

. Data vendor sourcing

. SQL-Access knowledge

. Strong interpersonal skills

. Mechanically-inclined

. CRM data management

. Deadline-driven oriented

. OEM brand development

. Aftermarket development

. Microsoft Office

. Web content management

. MicroCat EPC software

. Proquest EPC software

. Snap-On EPC software

. XML data conversions

. Computer proficient

. AAIA Pies / Aces database

. Enthusiastic team player

Professional Experience

Sales Associate

November 2012 to Current

W.S. Badcock - Rock Hill, S.C.

Worked as a team member to provide the highest level of service to

customers. Verified that all merchandising standards were maintained on a

daily basis.

Director of Data Development

November 2004 to August 2012

Central Garage / Insignia Group LC - Rock Hill, SC

Monitored team progress and enforced deadlines. Update and managed 50 plus

OEM, aftermarket parts and service databases. Partnered with OEM and

aftermarket source suppliers utilizing data import / export in various

software formats. Collaborated with software development team members to

define and develop new catalog data processing projects and web-based

product concepts. Monitored multiple databases to keep track of new product

data releases and application updates. Identified process boundaries and

determined opportunities to automate processes and functions. Prioritized

graphic workload and effectively coordinated multiple projects. Determined

styles, size and arrangement of illustrations and graphics. Coordinated

with QA testers for end-to-end unit testing and post-production testing.

Built and maintained successful relationships with service providers,

dealers and consumers.

Technician / Service Adviser / Parts Manager

June 1980 to August 2004

Central Garage / Gulfcoast Auto Air - Sarasota, FL

Followed checklists to verify that all important parts were examined.

Serviced air conditioning, heating, engine-cooling and electrical systems.

Examined vehicles to determine the extent of damage or malfunctions.

Communicated with customers regarding vehicle issues and potential repairs.

Contributed to repeat and referral business by using strong customer

service and problem solving skills. Ordered accurate amounts of parts and

supplies to maintain necessary inventory. Organized work records and filed

reports. Guided mechanics with decisions concerning repair and replacement

of parts. Worked on a variety of vehicles, including semi-trucks and tow

trucks.

Education

Tampa Bay Technical 1980

Industrial Electronics

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