Desktop Support

Summary

Award winning customer support, troubleshot, upgraded, and installed IBM, HP, Dell, Sun, and SGI workstations, servers, and personal computers for 10 years +. Installed and updated Cisco based Gigabit Ethernet systems. Provided customer level support hardware and software issues for these systems and related peripherals.

Ranked by NASA at 98% in customer satisfaction for 8+ quarters.

Key Skills

• Configuring new and replacement workstations for documented standards including

replacing or adding additional components

• Hardware Troubleshooting

• Department anomaly tracking system coordinator

• Cable installation, termination and Inspection

• Linux familiarity

• Created documentation supporting company ISO 9000 certification

• Microsoft Word, Excel, PowerPoint, Outlook 2010

Experience

Cimarron Software, Inc. (Contract Changes) 1984 to 2012

Field Technician

• Carried out installs, upgrades, and changes to desktop computers, printers and network

infrastructure

• Supported 250 + mission critical workstations from Dell, HP, IBM, and SGI

• Installed, repaired, and upgraded Cisco based gigabyte Ethernet LAN

• Performed first line trouble shooting to hardware systems

• Provided instruction to end users on hardware and software

• Department anomaly tracking system coordinator

• Assisted in OSHA Voluntary Protection Plan certification reducing lost time injury

accidents by 10%

• Created documentation supporting company ISO 9000 certification

Rockwell International 1978 to 1983

Test Technician

• Tested cockpit flight display instruments in clean room environment

• Tested field failure avionics in field service center

• Wrote and corrected test procedures

Education

Des Moines Area Community College Electronics Technician AA program

Awards

Received 98% customer satisfaction by NASA for 8+ quarters.

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